Resources

Below, you’ll find a collection of documents and articles providing further information on the services and solutions we provide.

For a personal consultation regarding Knipper’s solutions to your unique business challenges, call us today at 1-888-KNIPPER or place a request for information right here on our site.

Case Studies

Print Management Solutions

A medical technology company who recently acquired a previously marketed product looked to Knipper to help them re-launch the product under the new company’s name and in less than three weeks.

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PDMA Field Audit Paperless

Client was receiving a high volume of complaint calls from the Field Sales Representatives (FSR) regarding the inefficiencies with PDMA Inventories and Storage Inspections. In addition, there were pressures to reduce the overall cost of the PDMA required Inventories.

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Contact Center

A pharmaceutical company is facing challenges to deliver a time sensitive FDA message to 7,831 key targets. As a result of not reaching the target audience in time, HCP’s and patients would not be aware of a rating change for two commonly used generic products.

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Contact Center

A top pharmaceutical company is facing challenges by not having brand coverage for a long standing medication that has been recommended by HCPs since its FDA approval in 2002. Without proper brand coverage there is a financial loss for the pharmaceutical company. They implemented internal branding efforts with limited success to recover from the financial loss.

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Patient Assistance Program

A pharmaceutical company recognized the need to greatly improve healthcare provider and patient satisfaction with their existing Patient Assistance Programs. In addition, program efficiency and compliance was becoming a great concern. An HCP and Patient focused solution was desired which could be piloted and subsequently adopted to replace all existing programs.

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Fulfillment & Distribution – Distribution Innovation

The Client needed an ad hoc push shipment executed for their field sales force within a narrow time-line. Product fulfillment was variable by territory and included a number of various literature items, some of which required printing and personalization specific to the territory.

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Sample Accountability – Data Integrity

A mid sized pharmaceutical company with over 1,000 representatives needed a sample accountability partner to manage the data integration process with their Salesforce Automation (SFA) system. They were experiencing issues with accuracy of data and customer support. The company was primarily utilizing Direct to Practitioner services and were looking to expand their sample distribution methods.

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Sample Accountability – Mergers & Acquisitions

A top 20 pharma company acquired another leading pharma company. The combined company consisted of approximately 3,000 sales representatives. As with many acquisitions, there was a need for a realignment within the team. This realignment resulted in displacement and/or reassignment of the sales representatives. There became a need for representatives to return a large amount of product in a timely manner to remain compliant.

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PDMA Field Audit Inventories

Top 20 pharmaceutical company, supporting 2,000+ field sales representatives, needed to rapidly complete their PDMA required annual inventory audits or risk non-compliance.

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PDMA Field Audit Hostile Term

A mid-size pharmaceutical company was struggling with a terminated Sales Representative who was unresponsive. The samples managed by the Sales Representative were unaccounted for, and as a result, the company was at risk of a potential FDA reportable situation and PDMA violation. A timely reconciliation was critical.

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Contact Center & Direct Fulfillment

A top 20 Pharmaceutical Company was facing scrutiny from their field force due to the increasing number of products carried in their sample bag. Reps were having a difficult time detailing all of the products to their customers. The company attempted to complete a direct ship service through their own distribution center, but failed due to program volume; issues arose regarding channels to receive orders, compliance measures before shipping, and the turnaround time of fulfillment.

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AssureHCP – Validation

Over the years, a leading Pharmaceutical Company had developed many disparate data processes across multiple vendors, each of which were providing healthcare provider validation services. Management of these multiple processes had become a nightmare and inconsistencies between the providers’ source data and practices made the validation processes increasingly difficult to rely on. As a result, the company was experiencing inconsistent data, longer processing times and increased risk.

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AssureHCP – Sanctions

A leading Pharmaceutical company recently entered into a Corporate Integrity Agreement (CIA). The agreement incorporated new business rules integrating sanctions into healthcare provider (HCP) validation. An unintended consequence resulted as a higher than expected number of HCPs became ineligible for samples due to sanctions which posed no significant compliance risk.

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White Papers

Eliminating Gaps in Your Circle of Influence

Eliminating Gaps in Your Circle of Influence

Today the pharmaceutical industry is not just selling medications and services. Sales and marketing teams are establishing and nurturing relationships within their Circle of Influence primarily with healthcare providers (HCPs), pharmacists and patients. There can be huge gaps in this relationship building process. The goal is that each stakeholder will have the information and motivation to embrace a product for as long as possible. It is essential to find a holistic, integrated solution to fill these gaps so customers' needs are met. Organizations must make the best use of resources to ensure that product adoption and script writing are maximized.

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Articles

Inside Healthcare – Spring 2015

Trusted Solutions - In taking a personal, consultative approach and forming partnerships with clients, J. Knipper and Company is designing effective sample-management solutions.

By Eric Slack, Inside Healthcare Magazine – Spring 2015

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