Contact Center & Direct Marketing

The Situation …

The challenge of growing and maintaining market share is increasing. Success is often a direct result of who services the customer best, and communication is the key to great customer service. With healthcare professionals under pressure to treat more and more patients, their time and attention is at a premium.

As patients take greater control of their healthcare they are exposed to an endless stream of information. Ensuring that your value and your message stands out and gets heard takes skill, experience, and proven strategies.

Critical Challenges …

  • Understanding how best to reach your audience (when, where, and how) and get them engaged.
  • Ensuring engagement is in lock-step with all of your sales and marketing initiatives both personal and non-personal.
  • Gaps in the process of influence which leave communications with Physicians, Pharmacists, and Patients out of sync and result in fewer scripts, pharmacy switching, and poor patient adherence.
  • Finding an experienced, customer focused, service partner with the ability to provide all of these essential and highly dependent services under one roof.

Knipper Solution …

Our Contact Center and Direct Marketing Services help companies and their brands communicate efficiently and effectively with their audience and increase market share by leveraging…

  • The broadest array of integrated multi-channel outreach & engagement tools and services, specifically designed to address today’s unique HCP and Patient engagement challenges.
  • Our State of the Art, life science focused contact center providing Inbound, Outbound, IVR, and HIPAA compliant tele-services to Healthcare Providers, Pharmacists, and Patients as well as providing Field Sales support and Corporate services.
  • Fully integrated sample, coupon, and/or voucher program design, implementation, and execution translating as higher value messaging to your audience.
  • Full service Print and Personalization as well as Dimensional Mail and Kit Design, Production, and Assembly.

From traditional direct mail and telephone outreach to mobile and online engagement tools, Knipper has the outreach solutions you need to ensure your message is heard. Click here to receive more information on our Contact Center and Direct Marketing services.

For nearly 30 years the pharmaceutical, biotech, and medical device industries have been entrusting their direct marketing outreach and engagement success to J. Knipper and Company, Inc. – the largest supplier of samples management services in the U.S, today.

Featured Services …

  • Broadcast Email
  • Broadcast Faxing
  • Direct to Consumer Marketing
  • Multi-Channel Marketing
  • MCM & Fulfillment
  • E-Sampling
  • Print Management
  • Print Personalization
  • Digital Printing
  • Account Profiling – List Enhancement
  • Vacant Territory Management
  • Whitespace Programs
  • Tele-Detailing
  • Tele-Sampling
  • Appointment Setting & Confirmation
  • Pharmacy Stocking
  • Sample Compliance Follow-ups
  • Sales Support
  • General Customer Service Support
  • PAP / Advocacy
  • Compliance and Persistency Programs
  • Reimbursement/Savings Card Co-pay Support
  • Delivery Scheduling
  • Patient Satisfaction Surveys
  • Recruitment
  • Adverse Event Recording
  • Product Complaint Recording
  • Announcements & Rapid Alerts
  • Awareness & Education
  • Contact Center Consulting
  • Customer Service
  • Formulary Support
  • Fulfillment Requests
  • Help Desk
  • Hotline
  • Lead Qualification
  • Managed Care Support
  • Market Research/Surveys
  • Order Processing
  • Referrals
  • Registration & Enrollment
  • Response Management
  • Telesales
  • In-house Service Team Support
  • Product Recall Services