Contact Center & Direct Fulfillment

About this document …

A top 20 Pharmaceutical Company was facing scrutiny from their field force due to the increasing number of products carried in their sample bag. Reps were having a difficult time detailing all of the products to their customers. The company attempted to complete a direct ship service through their own distribution center, but failed due to program volume; issues arose regarding channels to receive orders, compliance measures before shipping, and the turnaround time of fulfillment.