Patient Services - Patient Assistance Programs

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Patient Services

Taking control of health and well being.

More than ever, patients are advocates for their own healthcare, directly influencing treatment decisions.

As a product of this growing empowerment, patients expect services to go beyond the drug therapy itself. They advocate and adopt brands that provide services which complement the product and facilitate better overall health outcomes. They want product information, financial assistance, appointment reminders, alerting and adherence support. And the brands who service customers best are sowing the seeds of loyalty and ensuring their growth in the market.

Patient
Assistance Programs

CONSIDERING THE CRITICAL ISSUES…

Healthcare has become more consumer-driven. Patients have greater access to information and decision-making tools, but they want that access to be more focused on their specific health needs and economic situations.

Manufacturers are suffering from a lack of established processes that enable a solid understanding of the non-clinical factors driving loyalty and creating true value for patients.

Many pharma, life sciences and medical device companies lack the proper mechanisms to capture and address a patient’s needs and concerns “uniquely” and respond in a “tailored” fashion.

Finding a true service partner that provides complete support through multi-channel communications which result in personalized support for patients throughout their brand journey.

LEADING WITH SMARTER SOLUTIONS…

Knipper Health’s Patient Services help companies and their brands cultivate and nurture patient relationships and increase brand loyalty through innovative programs and leading technologies which help them:

Overcome each patient’s unique barriers to adherence and recognize how those challenges may evolve over time.
Address the growing demand for product and disease state education as well as lifestyle information from a true patient perspective.
Establish highly efficient Patient Assistance Programs with white-glove qualification and approval processes that help promote adoption by HCPs and provide access to their eligible patients.
Integrate communication with existing HCPs and Pharmacy-based programs providing superior value to patients while increasing your overall return on investment.

KNIPPER HEALTH FEATURED SERVICES

From our state-of-the-art multi-channel Contact Center to our print services, online tools, and high-volume pharmaceutical fulfillment capabilities, Knipper Health has everything you need to facilitate the education, awareness, and assistance that patients are demanding.

Featured Services…

PAP Patient Qualification
PAP Product Fulfilment
Patient Advocacy
Alternative Sampling
Patient Safety Communication
Patient Satisfaction Surveys
Market Research/Surveys
Compliance and Persistency
Recruitment & Registration
Adverse Event Recording
General Customer Service Support
Product Complaint Recording
Formulary Support
Referrals

MARKETS SERVED

Whether you are an emerging organization, an established mid-market company or a global enterprise, Knipper Health's resources and end-to-end tailored solutions will fit your needs and objectives regardless of scope or complexity.