Patient Services

Taking control of health and well being.

More than ever, patients are advocates for their own healthcare, directly influencing treatment decisions.

As a product of this growing empowerment, patients expect services to go beyond the drug therapy itself. They advocate and adopt brands that provide services which complement the product and facilitate better overall health outcomes. They want product information, financial assistance, appointment reminders, alerting and adherence support. And the brands who service customers best are sowing the seeds of loyalty and ensuring their growth in the market.

CONSIDERING THE CRITICAL ISSUES…

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Healthcare has become more consumer-driven. Patients have greater access to information and decision-making tools, but they want that access to be more focused on their specific health needs and economic situations.

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Manufacturers are suffering from a lack of established processes that enable a solid understanding of the non-clinical factors driving loyalty and creating true value for patients.

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Many pharma, life sciences and medical device companies lack the proper mechanisms to capture and address a patient’s needs and concerns “uniquely” and respond in a “tailored” fashion.

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Finding a true service partner that provides complete support through multi-channel communications which result in personalized support for patients throughout their brand journey.

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LEADING WITH SMARTER SOLUTIONS…

Knipper’s Patient Services help companies and their brands cultivate and nurture patient relationships and increase brand loyalty through innovative programs and leading technologies which help them:

 

  • Overcome each patient’s unique barriers to adherence and recognize how those challenges may evolve over time.
  • Address the growing demand for product and disease state education as well as lifestyle information from a true patient perspective.
  • Establish highly efficient Patient Assistance Programs with white-glove qualification and approval processes that help promote adoption by HCPs and provide access to their eligible patients.
  • Integrate communication with existing HCPs and Pharmacy-based programs providing superior value to patients while increasing your overall return on investment.

KNIPPER FEATURED SERVICES

From our state-of-the-art multi-channel Contact Center to our print services, online tools, and high-volume pharmaceutical fulfillment capabilities, Knipper has everything you need to facilitate the education, awareness, and assistance that patients are demanding.

Featured Services…

  • PAP Patient Qualification
  • PAP Product Fulfilment
  • Patient Advocacy
  • Alternative Sampling
  • Patient Safety Communication
  • Patient Satisfaction Surveys
  • Market Research/Surveys
  • Compliance and Persistency
  • Recruitment & Registration
  • Adverse Event Recording
  • General Customer Service Support
  • Product Complaint Recording
  • Formulary Support
  • Referrals

MARKETS SERVED

Whether you are an emerging organization, an established mid-market company or a global enterprise, Knipper’s resources and end-to-end tailored solutions will fit your needs and objectives regardless of scope or complexity.

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Pharmaceutical

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Biotech

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Medical Device

GET IN TOUCH WITH KNIPPER

Please contact us with your questions, inquiries and comments.

Map IconCorporate Headquarters
One Healthcare Way
Lakewood, NJ 08701

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Saturday & Sunday: Closed

Phone IconToll Free: 1-888-KNIPPER
Phone: 732-905-7878

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