ACCOUNT SETUP

• Identify customer base
• Establish contacts, payment terms, establish credit limits, etc.
• Define ordering process (EDI mapping & Testing or alternative process)
• Class of trade
• Validate licensing as part of set up

CONNECTIVITY

• Electronic Data Interchange (EDI) transaction sets
• Proven document time-tested and document mapping techniques for (EDI) to customer’s specific file formats
• Complete U.S. DSCSA Serialization support to ensure your data is mapped and supports EPCIS XML files from your serialization partners including axway, rfxcel, SAP, tracelink, and others

CUSTOMER SERVICE

• Manage accounts receivable
• Process product replacement/returns per business rules
• Recall management
• Call center management of customers
• Effectively handles request and questions

ORDER PROCESSING

• Orders received, pricing determined, order validated against customer license and other business rules (i.e. credit limits, shipping windows, class of trade, REMS qualified, etc.)
• Valid orders are released upon completion of processing or held for release at a later date, if required
• Any order processing issues handled by customer service through resolution
• Warehouse receives order to Pick, Pack & Ship, orders by 3PM EST shipped the same day

CHARGEBACKS & CONTRACTS

• Manages pricing and contracts for clients customers
• Chargeback process with predetermined client pricing and eligibility on contracts
• Rebate through ERP, state of the art system MS Dynamics® 365

CASH COLLECTIONS & PROCESSING PAYMENTS

Short Pay – Knipper Health will resolve any differences in payment through resolution including:

• Negotiated discounts with manufacturer
• Disagreement in invoice

Reconciliation processed monthly or bi-monthly with manufacturer, as needed

BILLING

• Customer billed when the product shipped
• Payment terms established
• Management of customer contracts
• Cash collection and payment processing
• Reconciliation processed per manufacturer needs