3PL Customer and Financial Services

3PL CUSTOMER AND FINANCIAL SERVICES

Order-to-Cash: End-to-End Solutions

Knipper 3PL Order-to-Cash goes far beyond logistics. With a “Built for you” order-to-total solution, billing becomes faster and more accurate, payment processing and charge back resolution are more streamlined, and reconciliation is processed according to your needs.

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ACCOUNT SETUP

  • Identify customer base
  • Establish contacts, payment terms, establish credit limits, etc.
  • Define ordering process (EDI mapping & Testing or alternative process)
  • Class of trade
  • Validate licensing as part of set up
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CONNECTIVITY

  • Electronic Data Interchange (EDI) transaction sets
  • Proven document time-tested and document mapping techniques for (EDI) to customer’s specific file formats
  • Complete U.S. DSCSA Serialization support to ensure your data is mapped and supports EPCIS XML files from your serialization partners including axway, rfxcel, SAP, tracelink, and others

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CUSTOMER SERVICE

  • Manage accounts receivable
  • Process product replacement/returns per business rules
  • Recall management
  • Call center management of customers
  • Effectively handles request and questions
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ORDER PROCESSING

  • Orders received, pricing determined, order validated against customer license and other business rules (i.e. credit limits, shipping windows, class of trade, REMS qualified, etc.)
  • Valid orders are released upon completion of processing or held for release at a later date, if required
  • Any order processing issues handled by customer service through resolution
  • Warehouse receives order to Pick, Pack & Ship, orders by 3PM EST shipped the same day
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CHARGEBACKS & CONTRACTS

  • Manages pricing and contracts for clients customers
  • Chargeback process with predetermined client pricing and eligibility on contracts
  • Rebate through ERP, state of the art system MS Dynamics® 365
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CASH COLLECTIONS & PROCESSING PAYMENTS

Short Pay – Knipper will resolve any differences in payment through resolution including:

  • Negotiated discounts with manufacturer
  • Disagreement in invoice

Reconciliation processed monthly or bi-monthly with manufacturer, as needed

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BILLING

  • Customer billed when the product shipped
  • Payment terms established
  • Management of customer contracts
  • Cash collection and payment processing
  • Reconciliation processed per manufacturer needs

GET IN TOUCH WITH KNIPPER

Please contact us with your questions, inquiries and comments.

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