Contact Center & Direct Marketing

Knipper Healthcare Contact Center and Direct Marketing Service

Our healthcare Contact Center and Direct Marketing Services help companies and their brands communicate and engage efficiently and effectively with Healthcare Providers (HCPs) and Patients.

From traditional direct mail and telephone outreach to mobile and online engagement tools, Knipper has the outreach solutions you need to ensure your message is heard.

Healthcare Contact Center

  • Our State of the Art, life science focused contact center providing Inbound, Outbound, IVR, and HIPAA compliant tele-services to Healthcare Providers, Pharmacists, and Patients as well as providing Field Sales support and Corporate services.

Direct Marketing Services

  • The broadest array of integrated multi-channel outreach & engagement tools and services, specifically designed to address today’s unique Healthcare Provider (HCP) and Patient engagement challenges.
  • A dedicated Patient Advocacy Group within the Contact Center focused on providing Patient Assistance Program (PAP) services Compliance and Persistency programs, Patient Safety and Adverse Event Handling.
  • Fully integrated sample, coupon, and/or voucher program design, implementation, and execution translating as higher value messaging to your audience.
  • Full service Print and Personalization as well as Dimensional Mail and Kit Design, Production, and Assembly.

Click here to receive more information on our Contact Center and Direct Marketing services.

Pharmaceutical, Biotech, and Medical Device

For nearly 30 years the pharmaceutical, biotech, and medical device industries have been entrusting their direct marketing outreach and engagement success to J. Knipper and Company, Inc. – the largest supplier of samples management services in the U.S, today.

  • Understanding how best to reach your audience (when, where, and how) and get them engaged.
  • Ensuring engagement is in lock-step with all of your sales and marketing initiatives both personal and non-personal.
  • Gaps in the process of influence which leave communications with Physicians, Pharmacists, and Patients out of sync and result in fewer scripts, pharmacy switching, and poor patient adherence.
  • Finding an experienced, customer focused, service partner with the ability to provide all of these essential and highly dependent services under one roof.

Featured Services …

  • Broadcast Email
  • Broadcast Faxing
  • Direct to Consumer Marketing
  • Multi-Channel Marketing
  • MCM & Fulfillment
  • E-Sampling
  • Print Management
  • Print Personalization
  • Digital Printing
  • Account Profiling – List Enhancement
  • Vacant Territory Management
  • Whitespace Programs
  • Tele-Detailing
  • Tele-Sampling
  • Appointment Setting & Confirmation
  • Pharmacy Stocking
  • Sample Compliance Follow-ups
  • Sales Support
  • General Customer Service Support
  • PAP / Advocacy
  • Compliance and Persistency Programs
  • Reimbursement/Savings Card Co-pay Support
  • Delivery Scheduling
  • Patient Satisfaction Surveys
  • Recruitment
  • Adverse Event Recording
  • Product Complaint Recording
  • Announcements & Rapid Alerts
  • Awareness & Education
  • Contact Center Consulting
  • Customer Service
  • Formulary Support
  • Fulfillment Requests
  • Help Desk
  • Hotline
  • Lead Qualification
  • Managed Care Support
  • Market Research/Surveys
  • Order Processing
  • Referrals
  • Registration & Enrollment
  • Response Management
  • Telesales
  • In-house Service Team Support
  • Product Recall Services