Patient Assistance Programs

Knipper shares your commitment to ensuring that all patients have access to therapies that can improve their health and lives. That’s why we offer Patient Assistance Program (PAP) management that meets the unique needs of your enterprise, your brand and your patients. We have the flexibility to accommodate the application, validation and benefit delivery options you require, with the service, support and reliability you’ve come to know and trust from Knipper.

Application Management

Knipper can manage the entire PAP application process from layout, printing and distribution of a printed application to online application hosting. We can also fulfill single applications on request from HCPs should you require controlled distribution.

Patient Qualification and Validation

Knipper has processed thousands of PAP applications submitted via mail, fax, and web. We manage patient qualification and validation per your business rules and notify patients and HCPs accordingly. We even handle appeals, saving our customers significant time and effort.

Benefit Delivery

Knipper provides PAP benefits via the following methods:

  • Shipment of medication to HCPs
  • Shipment of medication directly to the patient
  • Electronic or physical fulfillment of a voucher
  • Via Knipper Specialty Pharmacy partners

Comprehensive Contact Center Support

Patient satisfaction with Patient Assistance Programs relies on one thing: reliable and helpful customer service support. Knipper has a dedicated Contact Center team experienced in handling patient and HCP inquiries regarding PAP application requirements, qualification status, and shipment tracking. This ensures that patients receive the benefits they qualify for with the support they need.

Featured Services…

  • PAP Patient Qualification
  • PAP Product Fulfillment
  • Patient Advocacy
  • Alternative Sampling
  • Patient Safety Communication
  • Patient Satisfaction Surveys
  • Market Research/Surveys
  • Compliance and Persistency
  • Recruitment & Registration
  • Adverse Event Recording
  • General Customer Service Support
  • Formulary Support
  • Referrals