MARKETS SERVED

Serving the Pharmaceutical, Biotech and Medical Device Industries with Smarter Solutions

For the over 35 years Knipper Health has been dedicated to serving the pharmaceutical, biotechnology, and medical device industries. With an intense focus on sample management and expanded services including patient advocacy & assistance, clinical trials distribution and healthcare provider data, Knipper Health has become the single source-provider of samples management services for so many of its customers.

Pharmaceutical

It is widely held that Sampling accounts for greater than 50 percent of the pharmaceutical industries total marketing spend.

This makes choosing the right sample services provider a critical decision and a key success factor for every brand. With over 35 years of experience and providing the most comprehensive “single source” sample management services in the U.S. today, Knipper Health partners with over 100 life science companies including 18 of the top 20 U.S. pharmaceutical companies.

Experience and innovative resources for your products’ entire lifecycle.

Our engagements start with a consultative needs assessment. Utilizing our collective knowledge and experience spanning nearly 3 decades, we’re able to develop innovative turn-key solutions designed to reach and exceed customer’s expectations. Knipper Health creates solutions for brands no matter what stage of the product lifecycle, designed to fit existing budgets, and maximize results.

We help our customers:

• Launch new products
• Educate & influence providers and patients
• Expand reach and increase targets
• Increase or defend market share
• Cover vacant territories and white space
• Maximize sample allocation budgets
• Maintain PDMA Sample Accountability
• Manage recalls and support REMS programs

Biotech

HWith more than 5,000 drugs in development today, the United States is the world leader in biopharmaceutical research.

The biotech industry is unique in many respects and the drugs produced have equally unique characteristics when it comes to:

• Clinical trials distribution
• Marketing
• Sampling
• Patient advocacy
• Direct fulfillment

Knipper Health provides such specialized services to all of the Top-10 global Biotech companies.

Temperature-Controlled Warehouse and Fulfillment Specialists

Biologics include many injectable or infusible products. Many of these injectable or infusible products are heat sensitive requiring careful temperature control throughout their distribution process. Knipper Health specializes in the management of temperature-controlled products with one of the largest refrigerated warehouse facilities in the region and decades of expertise in temperature-controlled packaging and cold-chain distribution.

“Patient-centered” state-of-the-art: The Knipper Health Contact Center

A growing number of biologics are classified as Specialty Drugs. Many are considered “High-touch,” requiring more intensive patient care management, often to control side effects and ensure compliance. Such Patient-Centered Care (PCC) includes more frequent and more personal connections. PCC is defined as “care that is respectful of and responsive to individual patient preferences, needs and values.” In response to this growing need, Knipper Health provides a state-of-the-art, patient-centered, Contact Center specializing in high-touch patient assistance, adherence, and advocacy services.

Medical Devices

The pharma, life sciences and medical device companies is one of the largest industries in global healthcare, driven by innovation and new technologies.

The U.S. pharma, life sciences and medical device companies is the leader with sales approaching $150 billion and over 7,000 companies. In this highly competitive market with ever increasing regulation, Knipper Health offers pharma, life sciences and medical device companies a host of services including non-personal promotion, field sales distribution & field inventory management, kitting, direct fulfillment and product recall programs.

Regulatory Experts in an Industry of Expanding Regulations

In recent years there have been many high-profile recalls, as existing regulations were tightened, and new regulations added. FDA audits have increased, and the number of warning letters have risen by nearly 25 percent in the past two years. Knipper’s AssureHCP™ prescriber matching and validation service ensures that all Knipper Health activities are tracked to the unique HCP for accurate sunshine reporting and efficient program management. Leveraging Knipper Health’s Multi-Channel Contact Center, Professional Services Organization and Returns Specialists – product recalls are handled quickly and efficiently with comprehensive and accurate reporting provided at pre-defined intervals throughout these critical projects.

Multi-Channel Contact Center and Patient Advocacy Unit

As power shifts to payers and providers, evidence-based decisions and funding channels become increasingly challenging. Payers and providers are evaluating medical devices based on safety and procedural efficacy as well as cost and value. There is an increasing need to maintain higher levels of communication with both healthcare providers and patients throughout the product experience. Knipper Health’s advanced Contact Center provides services including HCP detailing, HCP support, patient support, HCP and patient surveys, as well as adverse events handling and Patient Assistance Program (PAP) management.