Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Material Handler 7:30 - 4 / 9:30 - 6 PM (Lakewood, NJ) Long Term Temporary

Job Description:

POSITION SUMMARY: The associate is certified in the safe operation of assorted material handling equipment. Able to complete duties as directed by management both accurately and in a timely manner. KEY RESPONSIBILITIES: Maintains a safe work environment at all times. Reports any unsafe issues to the supervisor. Focus on quality and accuracy as part of the company wide goal: Quality First Display: Caring, Honesty, Accountability, Respect, and Trust (CHART). Maintains a clean work environment at all times in accordance with sanitation standard operating procedures. Expected to maintain good general housekeeping practices throughout the facilities. Reports any sanitation issues to the supervisor. Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, material handling safe practices, Warehouse Management System (WMS) navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly. Certified to safely operate material handling equipment in various areas and various applications. Some of the equipment types are: sit down counter balance, deep reach truck, order selector, turret truck, and electric pallet jacks. Equipment can be expected to be utilized in standard aisle configurations, wire guided configurations, and in refrigerated configurations. The equipment will be utilized for inbound trailer unloading, put away of stock, movement of stock, cycle counting of stock, picking of stock, and outbound loading of trailers and LTL. Those with company authorization may be qualified to drive company vehicles such as box truck and vans. Said vehicles can be expected to be driven between facility sites, special deliveries, vendor applications, and post office deliveries. As directed by the WMS, users will be expected to follow the system direction to complete daily activities. Activities are done by utilizing the WMS through either radio frequency (RF) equipment, pick to light technologies, or computer based work stations. Users can be expected to work within various areas of distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, DEA, freezer, and refrigerated space. Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently. Along with WMS functions, other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily. Expected to assist with the training of new employees. Perform other assigned tasks as directed by management.

Openings: 3


Requirements:

Must be forklift certified. Must be proficient in MS Excel and use of scale counter. Basic math skills are necessary. Knowledge of WMS (Warehouse Management System). Must be able to lift 50 to 70 pounds. One year related experience and/or training.

Education:

High school diploma or general education degree (GED).

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Manager, Sample Accountability (Somerset, NJ)

Job Description:

As a Manager of Sample Accountability you will be responsible for administering multiple compliance accounts for field sales sample activities in a pharmaceutical marketing environment while keeping projects involving prescription products in total compliance with the Prescription Drug and Marketing Act (PDMA); supervises the activities of assigned Sample Accountability Analysts and Coordinators. Key Responsibilities include: Working in conjunction with department staff to maintain productivity and efficiency while ensuring all work is completed on time, accurately and according to client requirements. Monitor team’s productivity & workflow to improve processes and efficiency Evaluate staffing/resource requirements. Develop and implement Sample Accountability programs for new clients based on their business needs. Administer Sample Accountability programs for existing clients and work to improve current program offerings. Develop new sample related forms for clients in conjunction with the Software Engineering department. Create and update client sample accountability training materials for field personnel and develop client Business Rules. Interact with IT department to maximize system capabilities, report system issues, and identify/request enhancements. Investigate and report to Client and PSSG Compliance Office any compliance issues according to FDA and/or Drug Enforcement Administration (DEA) schedule. Ensure compliance with PDMA regulations for internal staff as well as field personnel. Compose and present training to clients as required. Provide training to internal staff on PDMA and SOPs. Participate in client audits as necessary. Assists Sample Accountability Analysts with field reconciliations when necessary. Provide monthly billing information to the Finance department. Review and approve client invoicing each month. Participate in client off-site meetings as required. Acts as a liaison between the customer and internal departments and transform customer’s business needs into functional and operational instructions. Work with SA management team on resource allocation of assigned accounts. Responsible for day-to-day decision making on team workload and client priorities. Issue operational instructions to team members to execute client deliverables. Plan team activities for client projects and implementations. Participate in the employee evaluation process with Manager/Director, Sample Accountability. Monitor sampling activities, supervise and/or perform monthly product reconciliation while advising sales representatives of PDMA regulations. Perform and/or supervise monthly audit process, and develops analytical tools and monitor signature verification programs. Issue program instructions to external PDMA auditors. Develop metrics for trending purposes to detect possible drug diversion and significant loss of drug samples.Interact with Sales Representatives, District Managers and Regulartory personnel. Train internal staff on business rules and Sample Accountability tasks. Perform administrative functions within the SA software systems to correctly configure client business rules.

Openings: 2


Requirements:

Must have a minimum of 2 to 4 years experience working in Sample Accountablity. Exceptional communication, writing skills, customer service and/or auditing experience. Ability to create flow chart diagrams, analyze and trend data. Must be proficient in Microsoft Office. Ability to supervise and lead small teams to execute project deliverables. Knowledge of PDMA regulations and a working knowledge of Sales Force Automation systems. Exceptional time management skills. Ability to multitask and work in a team environment.

Education:

Bachelor's Degree preferred in a business discipline.

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Program Manager, Professional Services (Carlstadt NJ) THIS IS NOT AN IT POSITION

Job Description:

The Professional Services Program Manager is accountable for managing a base of clients and providing strategic marketing consultation to achieve Knipper clients marketing objectives and to help grow and prove the effectiveness of client products. The Program Manager is responsible for setting PS Coordinator priorities to ensure the highest level of client satisfaction is achieved and client deliverables are met. The Program Manager is focused on the implementation and on-going execution of client programs. The PM will spend approximately 70-80% of their time facilitating the flow of client programs through the company and 20-30% of their time in direct client interaction. This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time. Perform annual reviews of all client jobs and identify and update existing Business Rules as required. Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates. Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies. Report to the Account Manager or Director of Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise. Act as the primary liaison with the client maintaining contact via telephone and email. Resolve client issues and problems as they arise. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Business Experience: Three - five years experience with related production and direct mail. Experience within the pharmaceutical industry and client management is highly desirable. Excellent communication and organization skills. Ability to multi-task. Knowledge of Microsoft Office, Excel, Word, Outlook.

Education:

Bachelor’s Degree or Associates degree with equivalent experience required.

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Coordinator, Professional Services (Lakewood & Somerset, NJ)

Job Description:

The Professional Services Coordinator works under direct supervision and is responsible for the day to day operations of assigned client programs at the tactical level. In this role, the Coordinator will provide daily support to the Professional Services Program Management team. Key responsibilities include the following: Generate job orders and reports. Assist in inventory reconciliation. Execute needed deliverables in a timely, efficient and cost effective manner. Provide the client with email, fax and phone support. Prepare samples for client approval. Monitor inventory levels and back order situations. Process special client requests. Set up job folders, filing and records storage procedures. Maintain ReSource hours and accurately capture billable, non-billable and overtime hours.

Openings: 2


Requirements:

One to two years work experience with related sample management and sample distribution experience. Experience within the pharmaceutical industry is highly desirable. Effective written and verbal communication skills. Detail oriented. Microsoft Office skills with a strong working knowledge of Excel and Word.

Education:

AA degree desired, BS/BA preferred.

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Sample Accountability Analyst (Somerset, NJ)

Job Description:

As a Sample Accountability Analyst you will be responsibile for working directly with internal staff and pharmaceutical sales representatives to perform drug sample inventory reconciliations. Some responsibilities will include: Analyzing reports and sample transactions, finding and correcting inventory transaction problems through research and analysis, working closely with internal teams to execute the clients PDMA program, work directly with sales representatives and sales operations personnel via phone and email for problem resolution, generating sample reconciliation reports, performing follow up activities with sales representatives who are not in compliance with their sample program, ensuring sample transaction paperwork is accurate and processed with agreed upon service levels, providing guidance to pharmaceutical sales representatives on how to comply with their program rules, enforcing program business rules and processes, seeking operational improvements.

Openings: 1


Requirements:

Business experience (2 or more years) working within the Sample Accountability/Compliance field, or in a financial field. A self starter who can work independently or on a team to execute detailed programs. Client focused with the ability to communicate effectively inside and outside of the organization. Working knowledge of PDMA preferred. Proficient in Microsoft Office with strong Excel skills.

Education:

Associate's Degree preferably in a business discipline.

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Business Systems Analyst - (Somerset, NJ)

Job Description:

The Business Systems Analyst’s role is to define and plan enabling solutions for drug sampling and literature fulfillment programs after gathering and analyzing business and systems requirements. In partnership with the head of System Design & Planning, BSA decides which solution best matches the business/technical needs, and determines whether the request represents configuration or modifications. The BSA works directly with customer-facing colleagues and pharmaceutical clients using effective communication and business acumen in tandem with a working technical knowledge of the company’s solution offerings. SDLC responsibilities include solution planning; requirements definition and documentation; facilitating development and testing; and preparing for the launch and operational support of the solution. Serve as the primary contact for the assigned information systems by being a liaison between technical staff and clients. Will be the IT product owner (subject matter expert) for the assigned information systems. Provide post-implementation support to all stakeholders including triaging system problems. Identify the best solution to a job request and coordinate the resolution accordingly. Accountable for system administration including, client and user setup, and business rule configurations for the assigned information systems. Plan and participate in deployment of information systems they are responsible for. Generates reports and queries using SQL skills, and analyzes data to make conclusions Meet with various stakeholders including decision makers, system owners and end users to understand their business models/needs and gather requirements for new solutions. Analyze the requirements and translate them into project vision, project deliverables, business process flows, system models, detailed requirements specifications and sample data as per Knipper’s standards, policies and procedures. Provide a set of alternative solutions to address the stakeholder’s needs and achieve consensus on the solution that needs to be implemented. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow. Either prepare or oversee the preparation of system requirements specifications, functional design specifications, and data interface agreements

Openings: 1


Requirements:

Ability to evaluate business processes from a business and technical perspective. Experience in gathering requirements, analysis and documentation. Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products. Experienced with software development methodologies/life cycles and associated processes. Experienced with object-oriented concepts, modeling, practices and procedures. Excellent analytical, mathematical, logical and creative problem-solving skills. Excellent understanding of the organization’s goals and objectives. Excellent written and oral communication skills. Excellent listening and interpersonal skills with ability to develop good working relationships. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented and collaborative environment. Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel, Access and/or PowerPoint. Experience with Pharmaceutical commercial data models including HCP profiles, customer target lists, rep rosters, drug sample transactions Experience with Pharmaceutical drug sample order management and distribution processes, sample accountability regulations (PDMA) and processes, touch point interactions with HCPs Health care, Pharmaceutical or life science industry experiences a plus. Knowledge of Visio or other diagramming software a plus. Knowledge of entity relationships and ability to query databases using SQL. Knowledge of MS SQL and .Net applications and development

Education:

Bachelors Degree in computer science, information systems, or a business discipline. 7+ years work experience as a business analyst with technical skills ,or as a systems analyst with business requirements experience

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Account Manager, Professional Services ( Lakewood & Carlstadt, NJ)

Job Description:

The Account Manager will be responsible for serving as the primary contact to assigned clients and be responsible for the overall management of Client relationships, Client satisfaction, and Client retention. The Account Manager will manage Client relationships through industry knowledge, program planning, consultation, client need, up-selling, and revenue and activity forecasting. KEY RESPONSIBILITIES: Responsible for supervising all client specific Professional Services activities. Provide on-going consultation on all aspects of program strategy and program methodology. Accurately manage client billing, revenue, forecasting, annual budget and contract renewals. Provide Regular reports to clients on budget, delivery timelines, program evaluation, recommendations and strategic plans. Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed. Provide client feedback to company subject matter experts and client service teams for development and process improvement. Responsible for maintaining, updating, understanding all client to company interactions. Monitors all communication between client and department. Meets with Program Manager to review workload, answer questions, set priorities. Knows essential responsibilities and requirements for each client. Define and develop project and program requirements with client and internal teams. Responsible for managing client relationship. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 2


Requirements:

Business Experience: Five years management experience with sample management and sample fulfillment knowledge is critical. Required knowledge, skills and abilities: Ability to build strong, productive relationships with clients and internal teams. Superior interpersonal, presentation and communication skills. Ability to collaborate with clients to achieve marketing and business goals. Must be able to work independently, accepting accountability for achieving defined goals and objectives. Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues. Proven ability to multitask and manage projects to successful completion. Proficient in MS Office Programs (Word, Excel, Outlook and PowerPoint.

Education:

Education/Training: Bachelor’s degree (B.A./B.S.) required.

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Sample Accountability Team Lead (Somerset, NJ)

Job Description:

The Sample Accountability Team Lead is responsible for leading the activities of the Sample Accountability Analysts and Sample Accountability Coordinators for one or more client teams, and for overseeing and performing sample reconciliations according to client business rules. The Sample Accountability Team Lead is also responsible for working with Sample Accountability Management to ensure all actions performed by the sample accountability client team are in compliance with the Prescription Drug Marketing Act regulations (PDMA), internal standard operating procedures, and client-specific business rules. Interact with internal teams as well as Sales Representatives, Sales Managers, Client Home Office and Regulatory personnel to assist with or coordinate reconciliation activities. Monitor and review Sales Representative’s sampling activities, transaction documentation and reported activities to ensure adherence to business rules and regulatory requirements. Perform sample reconciliations for Sales Representatives covering time periods specified in client business rules and oversee the on-time reporting of any business rule or PDMA infractions as needed. Work with Sample Accountability Management to identify internal and external reporting needs and to build efficiencies in the program. Participate in Team Lead meetings.Review data and reports in the Sample Accountability System and other related systems to ensure ongoing data integrity, and address concerns with Sample Accountability Management, Software Engineering and/or the client. Respond timely to inquiries and requests via inbound phone calls, voice messages, and email messages from Sales Representatives, Home Office and internal stakeholders regarding sample accountability and sample compliance matters. Serve as a liaison between the client and internal departments in support of Sample Accountability Management to transform the client’s business needs into functional and operational instructions. Delegate and prioritize work for the Sample Accountability client team. Oversee and perform monthly audits of data and oversee/monitor the Prescriber Signature Verification Programs, ensuring an audit is performed for all active Sales Representatives as specified in the client business rules.

Openings: 1


Requirements:

Business Experience: Two - three years’ experience in a pharmaceutical, banking, finance, business or customer service environment, with increasing levels of leadership and responsibility, and a proven record of success. Knowledge and understanding of the Prescriptions Drug Marketing Act (PDMA) and Sample Accountability desired. Working knowledge of Sales Force Automation Systems preferred. Strong working knowledge of Microsoft Outlook, Word and PowerPoint.Advanced knowledge of Microsoft Excel (Pivot Tables Charts, Graphs, etc.)Exceptional interpersonal, communication, and writing skills. Ability to work successfully as a leader in a team environment, ensuring all work is clearly understood, fairly disbursed and completed accurately and on-time. Ability to work successfully with clients and all levels of the organization. Strong Math, QC and analytical skills, with a high-level of accuracy. Strong customer service, auditing or reconciliation skills/experience. Ability to multitask across various clients and projects.Quick learner with strong Systems aptitude (i.e., SharePoint, Pro Mail)Detail oriented.Strong time-management and prioritization skills.

Education:

Bachelors or Associates Degree preferred. Equivalent certificate training or experience will be considered.

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Distribution Lead Associate (Lakewood, NJ)

Job Description:

The Lead Associate, Distribution will focus on the safety, quality, and productivity of direct reports. The Lead Associate, Distribution will direct and supervise distribution staff in various areas such as: receiving, assorted pick modules, shipping, returns, general warehouse, DEA, and refrigerated space. The Lead Associate, Distribution will conduct, and participate, in user training that will include but is not limited to: hands on the job training, Warehouse Management System (WMS) navigation, safety, quality first initiative, RF and pick to light applications, as well as Standard Operating Procedures (SOP) training. Said training will be documented accordingly. The Lead Associate, Distribution will ensure that the WMS, applicable equipment, and software are utilized as intended. The Lead Associate, Distribution will ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.)The Lead Associate, Distribution is directly responsible for meeting established client service level agreements (SLA) in all applications such as: receiving, returns, cold chain, various pick modules, and shipping. The Lead Associate, Distribution will coordinate activities between departments such as: Professional Services, Quality Assurance, Inventory, Scheduling, and Print, as needed across all facilities in an effort to meet client predetermined deliverables. Maintain a safe working environment. Focus on quality and accuracy as part of the company wide goal: Quality First Display: Caring, Honesty, Accountability, Respect, and Trust (CHART). Ensure compliance with applicable regulations, (including line clearance, product reconciliation, and sanitation) procedures, and industry best practices. Expected to supervise within various areas of Distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and warehouse. Deploy labor, equipment, and systems focused on achieving benchmarks and productivity requirements for all distribution job(s). Coordinate activities between departments such as Professional Services, Quality Assurance, Inventory, Scheduling, and Print in an effort to keep established jobs on schedule. Ensure that staff members are accurately reporting and tracking the expected data and benchmarks; and that the information is captured accurately and as close to real time as possible. Ensure that the established systems and software are being utilized as designed for such information. Manage day-to-day activities. Focus on safety, quality, and improving throughput.Ensure that client expectations are followed according to SOPs and up-to date work orders. Ensure that all pick modules, areas; materials, inventory, and equipment are ready in advance of deploying labor to that work zone. Conduct a sweep of areas such as DEA, cold chain, various shipping stations, and outbound staging areas to ensure all outbound orders are to be loaded on carrier vehicles as expected and when expected. Assign individual tasks to associates; assess quality and productivity of output on an on-going basis, making adjustments in work zones and labor as necessary. Monitor and track results using dashboards and reporting tools. Provide timely input to status and exception reports to Distribution Management, Scheduling, and Executive Management so that proper client notification and adjustment can be made. Review processes and recommend changes that will enhance the operation. Seek to implement cost saving principles into the workplace. Facilitate the professional development of direct reports in an effort to promote team building and the potential for associate advancement within the company. Hands on participation of company established review process for direct reports such as writing, editing, one on one mentoring, and progressive disciplinary actions as directed by management. Participate in all training and process improvement initiatives both internal and external. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Three years related supervisory experience or training; or equivalent combination of education and experience. General Supervisory Skills or training (including safety and regulatory specific training or experience) General warehouse or distribution skills Use of job specific machinery and equipment Expert mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, ability to calculate financial implications, etc.) Expert computer skills. PHYSICAL DEMANDS: While performing the duties of this job the employee is: Frequently required to stand or sit. Frequently stoop, kneel, or crouch. Frequently required to reach with hands and arms. Frequently lift and/or move objects up to 10 pounds. Frequently lift and/or move objects up to 35 pounds. Occasionally lift and/or move objects up to 60 pounds.

Education:

High School Education or higher.

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Director, Applications Development (Somerset, NJ)

Job Description:

The Director of Applications Development will oversee the application development department and have responsibility for the overall application development strategy, systems development life cycle and maintenance of the entire applications portfolio. This leader will have progressive technical experience, a demonstrated progression of management scope, SHARP CODING SKILLS, and a passion for managing outstanding engineers in a fast-paced environment. (S)he will bring deep technical and software expertise, strong business acumen and judgment, ability to define visionary, ground breaking products, ability to hire and lead a team, desire to have an industry wide impact and ability to work within a fast moving environment. The successful candidate will maximize the productivity of the application staff and the maintainability of all systems, keep abreast of new technology, incorporate those technologies when appropriate and motivate others to utilize them. The Director will have accountability for the day-to-day operation, short-term enhancement, and long-term strategy of the company's entire application development suite and encompassing technologies. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide the development team on issues related to the application development. ***THIS WILL BE A HANDS-OWN, LEADERSHIP ROLE **** Own the design, development, testing, deployment & product management Draw from your deep and broad technical expertise to mentor engineers, complete hands-on technical work and provide leadership on complex technical issues. You will manage and be responsible for delivering some of our most strategic technical projects, deliver large scalable systems, design new software systems and have a significant bottom-line impact on our business and competitive position. Play a critical role in the broad business planning, working closely with senior executives to develop business targets and resource requirements, influences our long-term technical and business strategy, helps us hire talented team of engineers and ultimately enables us to deliver innovative new solutions rapidly. Accountable for the day-to-day operations of the application development group. This includes: managing dedicated development resources; plan, schedule, organize, and assign the activities of the project team; assign personnel to the various projects and directs their activities; and coordinates the varied roles required during the software development process. Responsible for application development deliverables meeting project requirements, business vision; and ensuring all projects are delivered on time and on budget with high quality.

Openings: 1


Requirements:

A minimum of 10 years experience working in an IT department with a proven track record of advancement of which a significant portion must be in applications development. A minimum of 5 years management experience of technical teams. Exceptional coding skills on the following: .NET Framework, MVC, Entity Framework, PL/SQL. Experience with SQL Server and Oracle. Experience with CSS, JQuery, SSIS and SSRS Solid understanding of application frameworks and system integration methods. Strong SQL skills, including proficiency using Stored Procedures and views. Demonstrated ability to manage technical teams. A seasoned veteran in the formation, use, and strict adherence to structured application development methodologies using appropriate tools across multiple development teams and technologies. Believes in the value of disciplined project management, but is able to utilize techniques of rapid application development techniques as a method to return quick results to key stakeholders. Expertise managing applications through the full systems development life cycle and a comprehensive understanding of the project management life cycle is required. Strong ability to communicate effectively, works well with others, use productive work methods, exercise sound judgment and display initiative and innovation on the job. Excellent employee development skills with the ability to hire, direct, inspire, educate and support fulltime personnel. Able to build high performing team. Strong background and knowledge of application development technologies. Experience in managing application development in a Microsoft based environment.

Education:

Bachelors of Science in Computer Science or Information Systems from an accredited university. BS / MS in Computer Science (In lieu of degree, relevant work experience).

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Vice President - Sales

Job Description:

The Vice President, is responsible for the overall financial health and relationship with customers. Manages strategic client relationships in such a way to deliver on key metrics such as increasing the revenues from the accounts, improving client satisfaction, and setting the delivery team up for success. Establishes and maintains key relationships within each of the assigned accounts, above the level of day-to-day contact, up to and including C/executive management level of the client organization. They are also responsible for the effective communication with the people who act as primary liaisons into client accounts representing the interests of the company within these accounts, and shepherd their programs through our complex internal delivery process. Share information and best practices with service delivery organizations within the larger organization. Assist departmental counterparts in meeting their job objectives by helping remove roadblocks and obstacles. Develop and implement account strategies for both new and existing clients. On new proposals, serve as subject matter expert to review scope and viability of proposed solutions. Participate in client meetings as required to help improve client relationship as well as business development. Generate and coordinate contract terms and conditions with new clients and existing clients. Consult with assigned client’s key decision makers on business strategies that improve overall ROI. Explore and develop strategically relevant business opportunities with existing clients. Provide expertise on solution expansion/development, packaging and rollout, to include pricing, profitability, and positioning. Develop and maintain relationships with key decision makers in client organization. Develop strategy to achieve a client base of references. Ensure account strategies align with the organization’s goals. Ensure all parties within Knipper having the proper knowledge and expectations of the client’s needs as well as their account strategy. Be a point of escalation for client as well as internal teams. Liaise with internal resources to ensure high quality service delivery. Serve on cross-functional teams to improve product quality and service delivery. Facilitate introduction and implementation of new processes and procedures to help improve Knipper’s profit and operations. Represent client perspective and business goals to promote product and solution innovation as well as impact of organizational decisions made within Knipper. Mentor Business Managers on strategy to grow account and manage client relationships. Ability to effectively balance and manage internal and client expectations. Strong overall business knowledge specific to strategic planning, sales, and financial abilities. Detailed knowledge of life sciences industry. Excellent presentation skills. Advanced skill in business consulting and management. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Minimum 15+ years of experience in a client services/ sales role. Minimum 10+ years of experience in the life sciences industry. Experience leading sales demonstrations / presentations to existing or potential clients. Proven history of sales/ revenue generation. Proven history of new client acquisition. Excellent written and verbal communication skills. Excellent collaboration in a team environment. Deep network of current industry contacts. Highly skilled in negotiating multimillion dollar contracts.

Education:

BA/BS with equivalent experience.

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Operations Manager (Charlestown, Indiana)

Job Description:

POSITION SUMMARY: Responsible for the effective management of all fulfillment operations, from order planning to shipping, and leadership of all personnel in supporting roles. Duties include the oversight of all kitting, Rep shipments, and pick pack operations, including cold chain and DEA orders. Requires ability to forecast and prioritize daily workload and personnel, and to strategize with the management team when necessary to ensure all client service level agreements are met. Requires a quality mindset to ensure order accuracy and adherence to cGMP’s and company SOP’s. Logistics experience is necessary for inventory profiling in carton flow area, and ability to interpret performance metrics to meet company goals and to drive improvements. KEY RESPONSIBILITIES: Oversee day-to-day activities for all fulfillment operations in a 3PL environment. Oversee order scheduling activities to optimize throughput and meet service level agreements. Oversee pick pack operations in carton flow modules utilizing pick to light technology. Ensure all pick pack operations meet daily inventory reconciliation requirements prior to shipping. Coordinate all cycle counts with appropriate warehouse personnel. Oversee fulfillment operations in the DEA Cage and ensure compliance with security protocols and zero inventory loss. Work closely with Quality Assurance to understand cGMPs and best practices, and how they translate to fulfillment activities. Investigate shipping complaints and effectively document events with appropriate corrective and preventive action plans. Interact with Professional Services and ensure timely communication regarding projects. Maintain physical security protocols at all times. Daily interaction with Warehouse Management System, and Microsoft Office. Maintain on-going, timely, and professional communication with supporting personnel in the facility Ensure all direct reports have clearly defined roles and responsibilities and monitor performance. Mentor employees to ensure knowledge transfer and professional growth. Coach employees for performance improvement. Responsible for reviewing operational metrics to evaluate the effectiveness of daily operations, and to implement subsequent logistical improvements. Identifies areas for improvements, innovates and initiates change to department processes and procedures. Maintain a safe working environment for all associates. Models leadership by example; demonstrating CHART (Caring, Honesty, Accountability, Respect & Trust) principles in interactions with Knipper personnel, vendors and customers. The above duties are meant to be representative of the position and not all-inclusive. MANAGEMENT EXPERIENCE: Will carry out management responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts. Responsible for communicating company vision and objectives in order to drive desired changes. KNOWLEDGE, SKILLS & ABILITIES: Strong written and verbal communication skills Strong fact-based decision making skills Strong analytical skills Adjusts to multiple and conflicting demands; flexible and adaptive. Ability to manage through conflict and problem resolution Excellent PC skills including Word, Excel, PowerPoint, Outlook WMS Experience required, Manhattan SCALE experience is a plus Flexible with the ability to thrive in a fast paced environment Must have a positive, can-do attitude, who can think outside of the box to help solve problems and overcome obstacles

Openings: 1


Requirements:

Business Experience: Eight (8) years fulfillment/warehouse experience with three to five years of experience in fulfillment environment.

Education:

Four year college degree and/or experience managing fulfillment operations, preferably in a cGMP primary or 3PL environment.

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Operations Supervisor (Charlestown, Indiana)

Job Description:

POSITION SUMMARY: The Supervisor, Operations will focus on the safety, quality and productivity of associates engaged in fulfillment operations activities assigned to them. Direct supervision of all Operations Leads in daily activities. Direct supervision of all pick and pack activities in a pick to light environment. Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. Ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.) Directly responsible for meeting service level agreements and the productivity of the line and associates under their supervision. Perform random inspections on orders to ensure they have been correctly picked and packed. Coordinate activities between departments such as Print, Warehouse, Inventory, Quality Assurance and Management in an effort to keep production jobs on schedule. KEY RESPONSIBILITIES: Maintain a safe production environment. Ensure compliance with applicable regulations (including line clearance, product reconciliation, and sanitation) procedures, and industry best practices. Supervise case-pick area associates selecting outstanding orders. Responsible for productivity, accuracy, line set-ups and scheduling of labor. Deploy labor, equipment, and systems focused on achieving benchmarks and productivity requirements for all production jobs. Report equipment failures to the Production Mechanic in a timely manner to avoid downtime. Coordinate activities between departments such as Print, Warehouse, Inventory, Quality Assurance and Program Management in an effort to keep production jobs on schedule. Ensure that Operations Leads accurately report the consumption of resources (e.g., labor, materials, inventory, equipment, postage, etc…) Ensure that paperwork and databases are updated as close to real time as possible and contain accurate and up-to-date information. Ensure that all materials, inventory, and equipment are ready in advance of deploying labor to a work area. Assign individual tasks to associates; assess quality and productivity of output on an on-going basis, making adjustments to line and labor as necessary. Lead process review and recommend improvements and changes. Facilitate the professional development of Operations Leads. Participate in all training and process improvement initiatives. The above duties are meant to be representative of the position and not all-inclusive. Supervisory Management This position is responsible for following the directions of the Production Manager and other members of the Knipper Operations Management team. This position is responsible for reporting back to the Production Manager on any and all situations that require escalation to management. This position is directly responsible for supervising the Production Leads and other production associates. KNOWLEDGE, SKILLS & ABILITIES: General Supervisory Skills or training (including safety and regulatory specific training or experience) General warehouse or distribution skills Good communication and interpersonal skills Use of job specific machinery and equipment Intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, ability to calculate financial implications, etc.) Proficient in use of Excel, Word, Outlook & PowerPoint

Openings: 1


Requirements:

Three years related supervisory experience or training; or equivalent combination of education and experience.

Education:

High School Education or higher.

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Distribution Supervisor (Charlestown, Indiana)

Job Description:

This position is responsible for the effective hands-on supervision of warehouse, shipping, inventory replenishment, cycle counting, returns and receiving activities and personnel. Direct oversight of day-to-day activities ensuring compliance with all relevant procedures and regulations. Directs workforce to complete assigned tasks, sets priorities and reallocates resources as necessary, serves as the main point of contact for team deliverables and the assignment of ad-hoc requests. KEY RESPONSIBILITIES: Maintain a safe work environment for all associates. Communicate tasks and expected turnaround. Ensure priorities are assigned to meet service levels and are in alignment with standard operating procedures, good manufacturing practices, OSHA, and inventory management best practices. Work directly with the Warehouse Operations Manager in coordination with other department Supervisors to understand daily priorities, and appropriately communicate to warehouse associates. Oversee timely completion of assigned tasks and ensure their quality. Oversee all shipping activities including documentation for hazmat and international shipments. Oversee all receiving activities and report any seal issues, temperature excursions or inventory discrepancies to QA and Warehouse Management. Interact directly with QA, Human Resources, and Facilities to effectively supervise activities. Support the execution of physical inventories and scheduled daily cycle counts to ensure company commitments can be achieved. Maintain warehouse in a clean, organized fashion in accordance with cGMP’s and Standard Operating Procedures. Perform scheduled warehouse inspections to ensure compliance with standards. Ensure forklift operators, leads, and all warehouse support personnel comply with safety protocols. Coordinate incoming and outgoing material flow to meet deadlines and service levels. Ensure the accurate and timely handling of returned goods. Identify areas for improvement, recommends changes to departmental processes and procedures. May participate in the development of standards operating/quality procedures. Resolves personnel problems by analyzing data, investigating issues, identifying solutions, and recommending action. Promote cooperation, teamwork and open communication company-wide by providing assistance to all departments as needed. Execute cycle counting program in accordance with SOP’s including coaching and training of new employees. Investigate any cycle count discrepancies and elevate to Management. The above duties are meant to be representative of the position and not all-inclusive. SUPERVISORY REQUIREMENTS: Will carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include: training, planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts. KNOWLEDGE, SKILLS & ABILITIES: Excellent verbal & written communication skills. Knowledge of WMS (Warehouse Management System) & TMS (Time Management System) Proficient in use of Excel, Word, Outlook & PowerPoint Good organization skills Good communication and interpersonal skills Lifting (50 – 70) lbs

Openings: 1


Requirements:

Business Experience: Five years of inventory/warehouse with at least two years in a supervisor position.

Education:

Two year degree preferred, High School Diploma acceptable.

Email Us to Apply