Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Business Manager Entry Level Sales Support

Job Description:

POSITION SUMMARY:

Entry Level Business Manager - Drive overall company growth through establishing and maintaining profitable relationships with customers.  This position combines administrative support for the business development team as well as holds responsibility for delivering results related to increasing relationships and revenue.

 

KEY RESPONSIBILITIES:

 

·        Work closely with Sales, VP to support sales initiatives in order to meet and/or exceed company revenue and profitability goals

·        Schedule customer and prospect visits in an efficient and cost effective manner.

·        Capture action items and follow-up on those items in order to deliver client/prospective client requests.

·        Prepare pre-call planning and post-call follow up.

·        Utilize Salesforce.com database; enter data, run reports, analyze reports to forecast business. Sell full array of Knipper products by developing new clients and converting active pipeline of prospects utilizing relationship development strategies.

·        Participate in all financial aspects of client relationship including writing, reviewing/proofreading contracts, determining pricing and billing, collections, and developing scope of work.

·        Work with Legal to ensure all contracts and legal documents are accurate and up-to-date.

·        Participate in preparation of presentations, demonstrations and deliver same to clients.

·        Demonstrated ability to effectively manage difficult situations involving client and colleague stakeholders

·        Communicate to customer in a manner that identifies knowledge, relationship and opportunities for mutual benefit.

·        Communicate information efficiently and in a timely manner.

·        Ensure that internal staff members are kept informed regarding anticipated and ongoing jobs. 

·        Set priorities when necessary.

·        Assist clients with their overall marketing plans and strategies on their prospective promotional campaigns.

·        Manage difficult situations involving client and colleague stakeholders.

·         

Applied Technical Skills

·        Be knowledgeable in the following

·        PDMA guidance and policies

·        PhRMA guidelines

·        OIG guidelines

·        Assure all administrative work is complete, accurate, and on time.

·        Hold in confidence and protect all trade secrets, customer lists, material’s costs, pricing policies, production processes and any other forms of confidential information acquired while employed by the Company.

·        Perform other duties deemed necessary by senior management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

Openings: 1


Requirements:

·        Exceptional ability to develop rapport and build long term relationships.

·        Superior communications skills, written and verbal.

·        Strong attention to detail.

·        Ability to manage negotiations and sell solutions/applications.

·        Contribute to the preparation of presentations and proposals.

·        Ability to travel to client locations (ground and air transportation).  60-to 80% regional travel to clients/prospective clients.  Overnight, air travel approximately 3 times/month

·        Ability to travel to and attend work industry sponsored trade shows both regional & national.

·        Computer skills including working knowledge of Word, Excel, PowerPoint & Visio.

·        Understand competition at both macro and product levels

·        Be aware of marketplace conditions and opportunities

·        Clearly communicate to SVP, Business Development ongoing events, issues and opportunities. 

    

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Education/Training:

·        Bachelor’s degree 

 

Business Experience:

·        Must have 2 - 4 years experience in Sales (business to business) and/or other client facing position, as well as proven skills in managing the contracting process and writing SOWs.   Account management in sample or literature fulfillment industry highly desirable.

 

 

Email Us to Apply

Sample Accountability Analyst (Lakewood, NJ)

Job Description:

Location:  Lakewood, New Jersey

POSITION SUMMARY:

The Sample Accountability Analysts primary responsibility is to perform sample reconciliations according to client business rules and to monitor exceptions.  This includes administering one or more client accounts for sales representative drug sample activities in a pharmaceutical marketing environment, while keeping projects involving prescription products in compliance with the Prescription Drug Marketing Act (PDMA).

 

KEY RESPONSIBILITIES: 

·        Monitor and review Sales Representative’s sampling activities and sample transaction data via the Sample Accountability System and client systems.

·        Monitor and review Sales Representative’s sample compliance documentation and reported activities to ensure adherence to client business rules, PDMA regulations and regulatory requirements.

·        Generate and QC sample reconciliations for Sales Representatives covering time periods specified in client business rules.

·        Report business rule or PDMA infractions to the Manager, Sample Accountability and internal and external stakeholders as required.

·        Assist Sales Representatives in the reconciliation process by researching and analyzing sample transaction data and documents.

·        Interact daily with Sales Representatives, Sales Managers, and Regulatory personnel to perform or coordinate sample reconciliation-related activities.

·        Serve as liaison between the client and internal departments in support of the SA Manager to transform client business needs into functional and operational instructions.

·        Monitor and review all transactional and form rejects, exceptions and errors, and coordinate necessary corrective actions with Sales Representatives to bring closure to outstanding information or documentation.

·        Routinely review established business rules to ensure proper guidance is being conveyed to Sales Representatives as related to PDMA and processes.

·        Respond timely to inbound phone calls, voice messages, and email messages received from Sales Representatives with regard to sample accountability-related processes and their sample compliance matters.

·        Routinely review reports, metrics and trends to detect possible drug diversion and significant losses of drug samples.

·        Ensure the accuracy of regulatory reports and compliance-related trackers.

·        Assist in the development and maintenance of program specific business rules and compliance policy manuals as needed.

·        Perform daily and monthly audits of sample-related data, and monitor prescriber signature verification programs, providing required follow-up.

·        Coordinate third party field audits for Sales Representatives, and issue program instructions to external PDMA Auditors in adherence with client business rules and/or SOPs.

·        Monitor and properly maintain Sales Representative compliance records and documents, including but not limited to PDMA certification and sample storage location records.

·        Work with the Senior Sample Accountability Analyst to provide guidance to the Sample Accountability Coordinator as related to sample accountability tasks in support of client business rules and the internal SA client team.

·        Participate in client audits as necessary.

·        Assist in the data entry of sample related documentation as necessary.

·        Act as back-up for the Senior Sample Accountability Analyst. 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

One - two years’ experience in a pharmaceutical, banking or finance environment preferred.  One - two years’ experience in a business or customer-service environment will be considered. Knowledge of the Prescription Drug Marketing Act (PDMA), sample accountability and Sales Force Automation systems (SFA) is a plus.   

KNOWLEDGE, SKILLS & ABILITIES: 

·        Working knowledge of Microsoft Outlook

·        Working knowledge of Microsoft Word and PowerPoint

·        Strong working knowledge of Microsoft Excel

·        Strong Math skills

·        Quick learner

·        Detail oriented

·        Strong communication and writing skills

·        Customer Service, auditing or reconciliation experience 

·        Ability to read and interpret flow chart diagrams

·        Ability to create spreadsheets/graphs and analyze/trend data

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Strong time-management skills

·        Punctual and dependable, with a positive attitude

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.

Email Us to Apply

Sample Accountabiltiy Coordinator - (Somerset, NJ)

Job Description:

POSITION SUMMARY:     This is a Temp to Hire position

The primary function of the Sample Accountability Coordinator is to provide support to one or more internal Sample Accountability Teams and Client Field Forces in all aspects of Sample Accountability and PDMA Compliance.  This position is responsible for organizing the flow of work and for providing administrative support to multiple Team members and to programs with varying levels of complexities and sales force size, to enable the Team to meet the clients’ expected service levels.

KEY RESPONSIBILITIES:

·        Work closely with the Sample Accountability Team Lead, Sample Accountability Analysts and/or Sample Accountability Manager or Senior Manager to review, coordinate and maintain Program activities, ensuring daily deliverables are met without error, and in compliance with client business rules and internal Standard Operating Procedures (SOPs).

·        Prepare Sales Representative folders, and maintain all related Sample Accountability filing and archiving.

·       Monitor Sample Accountability System Error/Reject Reports and apply appropriate corrective action(s).

·       Perform daily review of Sample Accountability System data/form images to ensure accuracy, and address issues as appropriate.

·       Oversee and process Signature Verification Letters (SVL), following client business rules.

·        Monitor client Sample Accountability email box and faxes, and process correspondence accordingly.

·        Answer client Sample Accountability hotline, take accurate messages and update trackers accordingly.

·        Copy documentation.

·        Distribute scheduled and ad hoc reports.

·        Monitor and review client Sales Force roster and update Sample Accountability System accordingly, providing follow-up as needed.

·        Review Sample Accountability mail and process accordingly.

·        Monitor and review Storage Location Forms and contracts, updating the Sample Accountability System accordingly, providing follow-up as needed. 

·        Monitor Sales Representative responses to missing Sample Accountability forms and/or information and provide necessary follow-up.

·       Retrieve and respond to Client Hotline voice mail messages to ensure compliance with client specific Service Level Agreements (SLA) and business rules.

·       Assist Sample Accountability Manager, Senior Manager, Team Lead and/or Analysts in the generation of Reconciliation Reports and in other Sample Accountability tasks, as required.

·       Update all client-related trackers, as necessary.

 

The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

·        Experience with basic office/administrative processes (i.e., fax machine, copy machine, computer, phone)

·        Working knowledge of Microsoft Office – Outlook, Excel, Word (PowerPoint a plus)

·        Ability to craft emails to convey the intended message

·        Solid interpersonal and phone skills

·        Strong organizational, prioritization and follow-up skills

·        Detail oriented

·        Quick learner

·        Customer service skills

·        Basic math skills

·        Data entry skills with high level of accuracy

·        Able to provide support to a Team

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Knowledge of PDMA Regulations a plus

·        Punctual and dependable, with a positive attitude

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education:

Education/Training:  High school degree.  Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.  Prior administrative experience in an office environment desired.

Email Us to Apply

Pick Pack Operator - Charlestown, IN.

Job Description:

POSITION SUMMARY:

As directed by the Warehouse Management System (WMS); manually pick, pack, process, and ship containers (consisting of various materials and products).

 

KEY RESPONSIBILITIES:

  • Maintains a safe work environment at all times.  Reports any unsafe issues to Supervisor immediately.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to Supervisor immediately.
  • Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.
  • Able to work in various temperature ranges such as freezers, refrigerated, and ambient for extended periods of time.   
  • As directed by the WMS system; pick container/s according to client specifications.
  • Steps are initiated by way of RF scanning, pick to light technologies, or as noted in work orders. Visual verifications of item numbers, lot numbers, pick locations, and quantities are expected by the associates as part of daily processes.
  • Simultaneously pick & begin packing container/s to prepare them for shipping
  • Add packing materials to prepare container/s for final shipping process.
  • Ship packages using various steps within the designated system.
  • Verifies inventory levels in locations by performing cycle count processes in the WMS.
  • Along with WMS functions; other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.
  • Operate equipment including, but not limited to; RF scanners, pick to light technologies, carton sealers, scales, postage machines, and computer stations.
  • Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  • Expected to assist with the training of new employees.
  • Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

General knowledge of RF equipment

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic mathematical skills (counting, adding, multiplying)

Basic computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit

Frequently required to stoop, kneel, or crouch

Frequently required to reach with hands and arms

Frequently expected to work in refrigerated conditions

Frequently lift and/or move objects up to 35 pounds

Occasionally lift and/or move objects up to 60 pounds 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

High School Education.

 

Business Experience:  One year related experience or training; or equivalent combination of education and experience.

 

Email Us to Apply

Pick Pack Operator - Charlestown, IN. (Temporary)

Job Description:

This is a Temporary Position

 

POSITION SUMMARY:

As directed by the Warehouse Management System (WMS); manually pick, pack, process, and ship containers (consisting of various materials and products).

 

KEY RESPONSIBILITIES:

  • Maintains a safe work environment at all times.  Reports any unsafe issues to Supervisor immediately.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to Supervisor immediately.
  • Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.
  • Able to work in various temperature ranges such as freezers, refrigerated, and ambient for extended periods of time.   
  • As directed by the WMS system; pick container/s according to client specifications.
  • Steps are initiated by way of RF scanning, pick to light technologies, or as noted in work orders. Visual verifications of item numbers, lot numbers, pick locations, and quantities are expected by the associates as part of daily processes.
  • Simultaneously pick & begin packing container/s to prepare them for shipping
  • Add packing materials to prepare container/s for final shipping process.
  • Ship packages using various steps within the designated system.
  • Verifies inventory levels in locations by performing cycle count processes in the WMS.
  • Along with WMS functions; other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.
  • Operate equipment including, but not limited to; RF scanners, pick to light technologies, carton sealers, scales, postage machines, and computer stations.
  • Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  • Expected to assist with the training of new employees.
  • Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

Business Experience:  One year related experience or training; or equivalent combination of education and experience.

 

KNOWLEDGE, SKILLS & ABILITIES:

General knowledge of RF equipment

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic mathematical skills (counting, adding, multiplying)

Basic computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit

Frequently required to stoop, kneel, or crouch

Frequently required to reach with hands and arms

Frequently expected to work in refrigerated conditions

Frequently lift and/or move objects up to 35 pounds

Occasionally lift and/or move objects up to 60 pounds

 

Education:

High School Education.

 

 

Email Us to Apply

Returns Administrator - Charlestown, IN (Temporary Position)

Job Description:

POSITION SUMMARY:

Responsible for generating shipping and compliance paperwork for customer returns and destroys.

 

KEY RESPONSIBILITIES:

 

·        Receive and process client returns daily using associated databases

·        Sort returns from small package carriers, and large full case returns from Reps

·        Verify contents of all returns

·        Complete documentation associated with returns 

·        Enters transactions into current WMS application (Manhattan Scale), and Order Management System

·        Perform reconciliations

·        Communicate to Professional Services and Sample Accountability via telephone and email

·        Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product

·        Generate shipping and compliance paperwork for customer returns and destructions

·        Tracks billable hours in tracking tool

·        Receiving and Shipping activities as needed

·        Pick Pack and Cycle Count activities as needed

·        Operate in a safe manner in all activities

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

·        Forklift experience

·        Experience with a WMS (Warehouse Management System)

·        Proficient in use of Excel

·        Basic Math Skills

·        Good sense of order and tidiness

·        Lifting – up to 40 lbs

 

 

Education:

High School Diploma or GED. 

 

Business Experience:   One-year experience in warehouse environment.

 

 

Email Us to Apply

Scheduling Coordinator - Charlestown, IN (10-6:30 pm)

Job Description:

POSITION SUMMARY :

The Scheduling Coordinator is responsible for planning efforts related to order creation and replenishments, in coordination with the appropriate personnel. The Scheduling Coordinator will schedule waves in Manhattan SCALE as they relate to order fulfillment and kitting, and will ensure orders are pushed to the floor in a timely manner, and within client service-level agreements.  Responsible for expediting Rush orders, and appropriate communication of urgency to the team. 

 

KEY RESPONSIBILITIES:

  • Review daily schedule for all fulfillment areas.
  • Review and schedule rush orders, with the appropriate communication.
  • Print any packing lists, container content labels, shipping labels, manifests or Bill of Ladings, where appropriate, and provide to designated pick location.
  • Monitor order queues
  • Archive all filed manifests and Master Picks by date.
  • Attend pre planning meetings to discuss ways to run new projects and schedule them.
  • Identify status and make scheduling decisions using reports.
  • Interact with the Operations supervisors and leads: to acquire daily and real time statuses to aid in making scheduling decisions for the kitting and assembly floor.
  • Assist with cycle counts and other warehouse functions as needed.

 The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

Standard computer skills

Familiarity with planning and releasing orders within a WMS, preferably Manhattan SCALE or ILS

Knowledge of basic e-mail, word processing, spreadsheet applications

Basic writing and communication skills for interacting with company personnel

 

 

Education:

High School Diploma or Equivalent

 

Business Experience: 2 years in manufacturing and production or past scheduling experience

 

Email Us to Apply

Distribution Supervisor 7:30-4 pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY

The Supervisor, Distribution will focus on the safety, quality, and productivity of direct reports.

·        The Supervisor, Distribution will direct and supervise distribution staff in various areas such as: receiving, assorted pick modules, shipping, returns, general warehouse, DEA, and refrigerated space.

·        The Supervisor, Distribution will conduct, and participate, in user training that will include but is not limited to: hands on the job training, Warehouse Management System (WMS) navigation, safety, quality first initiative, RF and pick to light applications, as well as Standard Operating Procedures (SOP) training. Said training will be documented accordingly.

·        The Supervisor, Distribution will ensure that the WMS, applicable equipment, and software are utilized as intended. 

·        The Supervisor, Distribution will ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.)

·        The Supervisor, Distribution is directly responsible for meeting established client service level agreements (SLA) in all applications such as: receiving, returns, cold chain, various pick modules, and shipping. 

·        The Supervisor, Distribution will coordinate activities between departments such as: Professional Services, Quality Assurance, Inventory, Scheduling, and Print, as needed across all facilities in an effort to meet client predetermined deliverables.

 

Openings: 1


Requirements:

KEY RESPONSIBILITIES:

  • Maintain a safe working environment.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Ensure compliance with applicable regulations, (including line clearance, product reconciliation, and sanitation) procedures, and industry best practices.
  • Expected to supervise within various areas of Distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and warehouse.
  • Deploy labor, equipment, and systems focused on achieving benchmarks and productivity requirements for all distribution job(s). 
  • Coordinate activities between departments such as Professional Services, Quality Assurance, Inventory, Scheduling, and Print in an effort to keep established jobs on schedule.
  • Ensure that staff members are accurately reporting and tracking the expected data and benchmarks; and that the information is captured accurately and as close to real time as possible.  Ensure that the established systems and software are being utilized as designed for such information. 
  • Manage day-to-day activities. Focus on safety, quality, and improving throughput.
  • Ensure that client expectations are followed according to SOPs and up-to date work orders.
  • Ensure that all pick modules, areas; materials, inventory, and equipment are ready in advance of deploying labor to that work zone.
  • Conduct a sweep of areas such as DEA, cold chain, various shipping stations, and outbound staging areas to ensure all outbound orders are to be loaded on carrier vehicles as expected and when expected.
  • Ensure that direct reports have completed rush deliverables and shipments as expected.
  • Communicate end of shift updates to management accordingly. Utilize both direct verbal communications and Daily Update e-mails for documentation purposes.
  • Create, perform, and acknowledge recurring tasks and reminders to ensure and document that duties are being completed as expected.
  • Assign individual tasks to associates; assess quality and productivity of output on an on-going basis, making adjustments in work zones and labor as necessary. Monitor and track results using dashboards and reporting tools.
  • Provide timely input to status and exception reports to Distribution Management, Scheduling, and Executive Management so that proper client notification and adjustment can be made.
  • Review processes and recommend changes that will enhance the operation. Seek to implement cost saving principles into the workplace.
  • Facilitate the professional development of direct reports in an effort to promote team building and the potential for associate advancement within the company.
  • Hands on participation of company established review process for direct reports such as writing, editing, one on one mentoring, and progressive disciplinary actions as directed by management.
  • Participate in all training and process improvement initiatives both internal and external.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

KNOWLEDGE, SKILLS & ABILITIES:

General Supervisory Skills or training (including safety and regulatory specific training or experience)

General warehouse or distribution skills

Use of job specific machinery and equipment

Expert mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, ability to calculate financial implications, etc.) are preferred.

Expert computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

·        Frequently required to stand or sit.

·        Frequently stoop, kneel, or crouch.

·        Frequently required to reach with hands and arms.

·        Frequently lift and/or move objects up to 10 pounds.

·        Frequently lift and/or move objects up to 35 pounds.

·        Occasionally lift and/or move objects up to 60 pounds.

 

Education:

Education/Training:  A bachelor's degree is preferred. Equivalent experience may be considered. . 

 

Business Experience:  Four years related supervisory experience or equivalent.

 

Email Us to Apply

Team Lead - Teleservices/Call Center (Lawrenceville, NJ)

Job Description:

POSITION SUMMARY (Purpose of Job):

The Team Leader, Teleservices, would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, perform call monitoring, update FAQs as required, handle escalations, expedite tickets issued by the teams and assist in the setup of new campaigns in the Call Center Software and SalesForce.com.

 

Openings: 1


Requirements:

KEY RESPONSIBILITIES:

·        Lead team or group performance to meet or exceed daily, weekly, monthly goals established by management team.

·        Participate in training, daily monitoring, coaching and critiquing of team members.

·        Motivate and encourage agents through positive communication and feedback.

·        Assist and provide guidance to staff for handling call escalations.

·        Provide administrative support to the department Supervisor and/or support staff relative to department. 

·        Troubleshoot problems until resolved.

·        Schedule, report and maintain files.

·        Use the time reporting system; signing and reporting all exception time on a weekly basis.

·        Complete other administrative tasks in a timely manner.

·        Perform responsibilities in a professional manner, meeting Company mission and goals.

 

The above duties are meant to be representative of the position and not all-inclusive.

Knowledge and skill requirements:

Computer Skills:  Must be computer literate, able to use multiple applications on several screens and have knowledge of Telecommunications, Database software (CRM), Microsoft Office Excel, Word and Outlook.

 

 

Education:

Associates degree plus 2 to 4 years of customer service experience in a call center environment or equivalent combination of education and experience may be considered.   

Prior supervisory experience, a plus.  

 

Email Us to Apply

Distribution Supervisor 9:30-6pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY

The Supervisor, Distribution will focus on the safety, quality, and productivity of direct reports.

·        The Supervisor, Distribution will direct and supervise distribution staff in various areas such as: receiving, assorted pick modules, shipping, returns, general warehouse, DEA, and refrigerated space.

·        The Supervisor, Distribution will conduct, and participate, in user training that will include but is not limited to: hands on the job training, Warehouse Management System (WMS) navigation, safety, quality first initiative, RF and pick to light applications, as well as Standard Operating Procedures (SOP) training. Said training will be documented accordingly.

·        The Supervisor, Distribution will ensure that the WMS, applicable equipment, and software are utilized as intended. 

·        The Supervisor, Distribution will ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.)

·        The Supervisor, Distribution is directly responsible for meeting established client service level agreements (SLA) in all applications such as: receiving, returns, cold chain, various pick modules, and shipping. 

·        The Supervisor, Distribution will coordinate activities between departments such as: Professional Services, Quality Assurance, Inventory, Scheduling, and Print, as needed across all facilities in an effort to meet client predetermined deliverables.

 

 

KEY RESPONSIBILITIES:

  • Maintain a safe working environment.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Ensure compliance with applicable regulations, (including line clearance, product reconciliation, and sanitation) procedures, and industry best practices.
  • Expected to supervise within various areas of Distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and warehouse.
  • Deploy labor, equipment, and systems focused on achieving benchmarks and productivity requirements for all distribution job(s). 
  • Coordinate activities between departments such as Professional Services, Quality Assurance, Inventory, Scheduling, and Print in an effort to keep established jobs on schedule.
  • Ensure that staff members are accurately reporting and tracking the expected data and benchmarks; and that the information is captured accurately and as close to real time as possible.  Ensure that the established systems and software are being utilized as designed for such information. 
  • Manage day-to-day activities. Focus on safety, quality, and improving throughput.
  • Ensure that client expectations are followed according to SOPs and up-to date work orders.
  • Ensure that all pick modules, areas; materials, inventory, and equipment are ready in advance of deploying labor to that work zone.
  • Conduct a sweep of areas such as DEA, cold chain, various shipping stations, and outbound staging areas to ensure all outbound orders are to be loaded on carrier vehicles as expected and when expected.
  • Assign individual tasks to associates; assess quality and productivity of output on an on-going basis, making adjustments in work zones and labor as necessary. Monitor and track results using dashboards and reporting tools.
  • Provide timely input to status and exception reports to Distribution Management, Scheduling, and Executive Management so that proper client notification and adjustment can be made.
  • Review processes and recommend changes that will enhance the operation. Seek to implement cost saving principles into the workplace.
  • Facilitate the professional development of direct reports in an effort to promote team building and the potential for associate advancement within the company.
  • Hands on participation of company established review process for direct reports such as writing, editing, one on one mentoring, and progressive disciplinary actions as directed by management.
  • Participate in all training and process improvement initiatives both internal and external.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

General Supervisory Skills or training (including safety and regulatory specific training or experience)

General warehouse or distribution skills

Use of job specific machinery and equipment

Expert mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, ability to calculate financial implications, etc.)

Expert computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

·        Frequently required to stand or sit.

·        Frequently stoop, kneel, or crouch.

·        Frequently required to reach with hands and arms.

·        Frequently lift and/or move objects up to 10 pounds.

·        Frequently lift and/or move objects up to 35 pounds.

·        Occasionally lift and/or move objects up to 60 pounds.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

Education/Training:  High School Education or higher. 

 

Business Experience:  Three years related supervisory experience or training; or equivalent combination of education and experience.

 

Email Us to Apply

Program Manager, Professional Services (Lakewood, NJ) THIS IS NOT AN IT POSITION

Job Description:

POSITION SUMMARY:

The Professional Services Program Manager is accountable for managing a base of clients and providing strategic marketing consultation to achieve Knipper clients marketing objectives and to help grow and prove the effectiveness of client products.  The Program Manager is responsible for setting PS Coordinator priorities to ensure the highest level of client satisfaction is achieved and client deliverables are met.  The Program Manager is focused on the implementation and on-going execution of client programs.  The PM will spend approximately 70-80% of their time facilitating the flow of client programs through the company and 20-30% of their time in direct client interaction.  This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time.

 

 

KEY RESPONSIBILITIES:

  • Facilitate program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts
  • Responsible for fully executing new and existing projects to completion
  • Prepare specifications in the form of business rules and required company and client documents
  • Perform annual reviews of all client jobs and identify and update existing Business Rules as required
  • Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates
  • Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies
  • Report to the Account Manager or Director of Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise
  • Track the progress of in-process projects by conducting internal team meetings and monitoring operational area progress
  • Review work orders prepared by Professional Services coordinators and approve samples
  • Interact with all members of all functional areas to maintain efficient processes
  • Act as the primary liaison with the client maintaining contact via telephone and email
  • Resolve client issues and problems as they arise
  • Manage the change control process
  • Initiate and update all Project Scorecards
  • Assist in the quoting process and budget preparation
  • Work with coordinators to ensure the highest levels of service are met
  • Maintain ReSource Hours and accurately capture billable, non-billable and overtime hours 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

 

Openings: 1


Requirements:

Business Experience: Three - five years’ experience with related sample management and sample distribution experience. Experience within the pharmaceutical industry and client management or customer service is highly desirable. 

 

·        Strong organization, analytical, both written and verbal communication and team building skills

·        Communicate with others to effectively achieve client & company objectives.

·        Ability to multi-task.

·        Knowledge of Microsoft Office, Excel, Word, Outlook

 

Education:

Education/Training:  Bachelor’s degree, or Associate’s degree with equivalent experience, required.

 

 

 

 

Email Us to Apply

Customer Service Representative - Call Center (Lawrenceville, NJ)

Job Description:

POSITION SUMMARY:

The Customer Service Representative (“CSR”) is an important member of the contact center team that maintains customer relationships, understands products and services, researches inquiries, and communicates information.

 

RESPONSIBILITIES:

·        Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (healthcare providers, office staff, patients, pharmacists, and pharmaceutical sales representatives).

  • Respond to immediate customer questions, requests, concerns and needs.
  • Manage a high volume of inbound and outbound contact with customers via telephone, email, and chat.
  • Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution.
  • Escalate issues according to department protocol.
  • Share feedback and assist management in enhancing the programs in order to provide the best customer service.
  • Maintain accurate data in systems, and update as necessary.
  • Utilize workflows and scripting materials to inquire and help identify barriers with customers.

 

Openings: 2


Requirements:

REQUIREMENTS:

·        Three (3) years of work experience, preferred

·        One (1) year of work experience in a call center or similar environment required

·        One (1) year of work experience in a customer service or customer focused role required

·        Must have proven ability to provide consistently high-quality of service

·        Experience in a medical or pharmaceutical environment, preferred

 

KNOWLEDGE, SKILLS & ABILITIES:

·        Excellent written and oral communication skills

·        Excellent interpersonal, organizational and active listening skills

·        Ability to establish rapport and develop relationships via phone

·        Balance multiple priorities to meet expected response deadlines

·        Ability to think quickly to maintain conversational discussion with customers

·        Ability to multi-task while handling inbound and outbound calls across many accounts and systems

·        Display tact and diplomacy in response to unfavorable or negative situations

·        Demonstrated computer skills includes Microsoft Outlook

 

Education:

·        High school diploma or equivalent

Email Us to Apply

Forklift Operator 9:30 - 6 pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY:

The associate is certified in the safe operation of assorted material handling equipment. Able to complete duties as directed by management both accurately and in a timely manner.

 

KEY RESPONSIBILITIES:

·        Maintains a safe work environment at all times. Reports any unsafe issues to the supervisor.

·        Focus on quality and accuracy as part of the company wide goal: Quality First

  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).

·        Maintains a clean work environment at all times in accordance with sanitation standard operating procedures. Expected to maintain good general housekeeping practices throughout the facilities. Reports any sanitation issues to the supervisor.

·        Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, material handling safe practices, Warehouse Management System (WMS) navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.

·        Certified to safely operate material handling equipment in various areas and various applications. Some of the equipment types are: sit down counter balance, deep reach truck, order selector, turret truck, and electric pallet jacks. Equipment can be expected to be utilized in standard aisle configurations, wire guided configurations, and in refrigerated configurations. The equipment will be utilized for inbound trailer unloading, put away of stock, movement of stock, cycle counting of stock, picking of stock, and outbound loading of trailers and LTL.

·        Those with company authorization may be qualified to drive company vehicles such as box truck and vans. Said vehicles can be expected to be driven between facility sites, special deliveries, vendor applications, and post office deliveries.

·        As directed by the WMS, users will be expected to follow the system direction to complete daily activities. Activities are done by utilizing the WMS through either radio frequency (RF) equipment, pick to light technologies, or computer based work stations.

·        Users can be expected to work within various areas of distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, DEA, freezer, and refrigerated space.

·        Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently.

·        Along with WMS functions, other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.

·        Expected to assist with the training of new employees.

·        Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

Business Experience:   One year related experience and/or training.

 

KNOWLEDGE, SKILLS & ABILITIES:

·        Material Handling Equipment Certification

·        Knowledge of WMS (Warehouse Management System)

·        Proficient in use of Excel

·        Basic Math Skills

·        Use of Scale Counter

·        Lifting up to 60 lbs.

·        Favorable driver’s record is required for operation of company vehicles.

 

 

Education:

 High School Diploma or GED. 

 

 

Email Us to Apply

Distribution Coordinator - 7:30-4pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY:

The Distribution Coordinator will aid in the scheduling and waving of orders as they pertain to the distribution facility.  This position, under the guidance of the distribution management team, will manage the waving of orders via our WMS in accordance with already established service level agreements. Daily navigation through multiple aspects of our WMS is expected to be monitored, reviewed, processed, waved, released, and distributed by the Coordinator. The Coordinator is required to communicate and interact with the distribution management team to ensure all scheduling is completed in a timely manner.

KEY RESPONSIBILITIES:

·        Review and schedule for distribution areas.

·        Review and schedule rush orders for the distribution areas.

·        Review system work such as replenishments and transfers that are needed for picking work to be processed through completion.

·        Understand and prioritize work according to service level agreements so that no failures are realized.

·        Pick, pack, and ship orders as needed to achieve daily deliverables.

·        Attend meetings that discuss ways to plan, schedule, run, and fulfill projects daily.

·        Interact with internal and external clients and aid in open and improved communications.

·        Proficient in daily computer activities is a must.

·        Expected to reach, bend, stand, walk, lift and complete other general warehouse task for long periods of time daily.

 

The above duties are meant to be representative of the position and not all-inclusive. 

 

 

Openings: 1


Requirements:

Business Experience: 2 years in manufacturing, production, scheduling, or distribution experience.

 

KNOWLEDGE, SKILLS & ABILITIES:

Basic computer skills: MS Office, Word and Excel.

Excellent written, communication, and organization skills are required.

 

 

 

 

 

 

 

 

 

Education:

High School Diploma or Equivalent

Email Us to Apply

Pick & Pack Operator RF ( Lakewood, NJ ) 7:30-4 pm

Job Description:

POSITION SUMMARY:

As directed by the Warehouse Management System (WMS); manually pick, pack, process, and ship containers (consisting of various materials and products).

 

KEY RESPONSIBILITIES:

  • Maintains a safe work environment at all times.  Reports any unsafe issues to Supervisor immediately.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to Supervisor immediately.
  • Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.
  • Able to work in various temperature ranges such as freezers, refrigerated, and ambient for extended periods of time.   
  • As directed by the WMS system; pick container/s according to client specifications.
  • Steps are initiated by way of RF scanning, pick to light technologies, or as noted in work orders. Visual verifications of item numbers, lot numbers, pick locations, and quantities are expected by the associates as part of daily processes.
  • Simultaneously pick & begin packing container/s to prepare them for shipping
  • Add packing materials to prepare container/s for final shipping process.
  • Ship packages using various steps within the designated system.
  • Verifies inventory levels in locations by performing cycle count processes in the WMS.
  • Along with WMS functions; other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.
  • Operate equipment including, but not limited to; RF scanners, pick to light technologies, carton sealers, scales, postage machines, and computer stations.
  • Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  • Expected to assist with the training of new employees.
  • Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

Business Experience:  One year related experience or training; or equivalent combination of education and experience.

 

KNOWLEDGE, SKILLS & ABILITIES:

General knowledge of RF equipment

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic mathematical skills (counting, adding, multiplying)

Intermediate computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit

Frequently required to stoop, kneel, or crouch

Frequently required to reach with hands and arms

Frequently expected to work in refrigerated conditions

Frequently lift and/or move objects up to 35 pounds

Occasionally lift and/or move objects up to 60 pounds

 

 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

High School Education

Email Us to Apply