Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Legal Coordinator - (Lakewood or Somerset, NJ) Temporary

Job Description:

The Legal Coordinator will perform various administrative functions involving legal compliance. Key responsibilities include: Assists with preparation of Statements of Work under client master agreements. Assists with drafting and tracking various legal documents including Non-Disclosure agreements, Business Associate agreements, Master Service agreements and other documents and correspondence. Coordinates training on client required compliance documents. Assists General Counsel and Contracts Manager with projects and research, as needed. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Computer skills: Proficient in MS Office, Excel, and Word; basic understanding of data processing, ability to learn new business and warehouse management software/systems. Excellent communication, organizational and data entry skills. Detail oriented and has computer knowledge and good customer service awareness.

Education:

Associates Degree plus three years legal administrative work experience.

Email Us to Apply

Distribution Lead 9:30 - 6:00 pm (Lakewood NJ)

Job Description:

POSITION SUMMARY:

The Distribution Lead will focus on the safety, quality, and productivity of direct reports.

·        The Distribution Lead will ensure that equipment and systems are utilized as intended by the manufacturer. 

·        The Distribution Lead will ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (SOP) (e.g. receiving, order picking, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.)

·        The Distribution Lead is directly responsible for meeting promise-by times and the productivity of the department and associates under their guidance.

·        The Distribution Lead is to participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.

·        The Distribution Lead is expected to assist in the training of direct reports through hands on the job, processes, systems, and equipment training. Said training will be documented accordingly.

·        Distribution Lead can be expected to work and manage within various areas of distribution such as: receiving, assorted pick modules pick to light, kitting, shipping, returns, DEA, freezer, and refrigerated space.

 

 

KEY RESPONSIBILITIES:

·        Maintain a safe working environment.

·        Focus on quality and accuracy as part of the company wide goal: Quality First

·        Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).

·        Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to supervisor immediately.

·        Participate in, and as guided, lead user training that will include but is not limited to: hands on the job training, WMS proficiencies, SOP, safety, and Quality First. Said training will be documented accordingly.

·        Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, industry best practices, cGMP, and FDA.

·        Deploy labor, equipment, and systems focused on achieving established benchmarks and productivity requirements for assigned job(s). 

·        Accurately enter, track, and report hours and materials in Resource.

·        Manage day-to-day distribution deliverables. Monitor and manage various pick modules so that goals, expectations, and daily rush/same day orders are completed as expected.

·        Ensure that documentation, WMS databases, and SOPs are followed in real time and that information and details are accurate.  

·        Ensure that all materials, inventory, equipment and systems are ready in advance of deploying labor in any designated work area.

·        Assign individual tasks to associates. Assess quality and productivity, and report to supervisor accordingly. Evaluate deliverables and adjust staff accordingly. Lead training as needed to accomplish the set goals.

·        Provide timely updates of statuses and possible exceptions to Distribution Supervisor and/or Managers so that proper escalation steps and planning can be made.

·        Expected to assist with the training of new employees.

·        Participate in training, process improvements, and quality initiatives.

·        Considered an expert in the responsibilities as they pertain to the Pick & Pack Job Description.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

KNOWLEDGE, SKILLS & ABILITIES:

Basic Supervisory Skills or training (including safety and regulatory specific training or experience)

General warehouse or distribution skills

Use of job specific machinery and equipment

Intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.)

Intermediate computer skills

  

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit.

Frequently required to stoop, kneel, or crouch.

Frequently required to reach with hands and arms

Frequently lift and/or move objects up to 20 pounds.

Frequently lift and/or move objects up to 35 pounds.

Occasionally lift and/or move objects up to 60 pounds

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Openings: 1


Requirements:

  One year related supervisory experience or training; or equivalent combination of education and experience.

 

Education:

 High School Education or higher.  

 

 

Email Us to Apply

Compliance Analyst (Carlstadt, NJ)

Job Description:

POSITION SUMMARY:

The Compliance Analyst works under direct supervision of the Compliance Manager or Compliance Director and is responsible for daily operations of the Regulatory Affairs and Compliance department.  The Compliance Analyst operates primarily at the tactical level, but is required to know and understand FDA, DEA, HIPAA, Part 11 regulatory requirements in order to effectively support company compliance activities on a day-to-day basis. 

KEY RESPONSIBILITIES:

·        Non-compliance by Sales Representatives

·        Assists Regulatory Affairs and Compliance management on incident analysis and trending.

·        Conducts internal audits

·        Handles any updates to company’s mid-level prescriptive authority table for Rx and DEA sampling (review FDA, DEA, HHS websites, state websites, and SHALL)

·        Handles any updates to company’s State Loss / Theft Reporting

·        Aids Compliance Manager in monitoring changes to PDMA requirements and state requirements for drug sampling and sales representative activities.

·        Monitors the PDMA Alliance website and regulatory database (i.e. SHALL) for legislative and regulatory updates.

·        Conducts regulatory research and preliminary analysis on federal and state investigation and reporting requirements.

·        Conducts regulatory research on mid-level prescriptive authority.

·        Assists with preparation of materials for client audits alongside Compliance Administrator.

·        Assists with preparation of training materials for sales reps alongside Compliance Administrator.

·        Maintains client-related Regulatory Affairs and Compliance files alongside Compliance Administrator.

·        Document archiving as required alongside Compliance Administrator.

·        Maintains Resource hours accurately to capture billable, non-billable and overtime hours.

·        Schedule/assist/conduct Annual Regulatory trainings for employees.

The above duties are meant to be representative of the position and not all-inclusive.

 

 

 

 

 

Openings: 1


Requirements:

Minimum two (2) to four (4) years legal or compliance administrative background or legal/compliance support work experience.  Experience within the pharmaceutical industry and/or pharmaceutical distribution and warehousing is highly desirable.

KNOWLEDGE, SKILLS & ABILITIES:

·        Computer literate:  MS Office, Excel, and Word; basic understanding of data processing, ability to learn new business and customer management software/systems

·        Effective written and verbal communication, organizational and data entry skills

·        Detail oriented and has computer knowledge and good customer service awareness

 

 

Education:

Education: Associates Degree at a minimum.  

Email Us to Apply

Operations Lead (8-4:30 pm) Charlestown, IN.

Job Description:

POSITION SUMMARY:

The Operations Lead will focus on the safety, quality and productivity of associates engaged in Operations activities assigned to them. 

KEY RESPONSIBILITIES:

  • Oversee pick pack operations in a Pick-to-Light environment.
  • Oversee pick pack operations in a refrigerated environment.
  • Maintain a safe Operations environment.
  • Review the Operations Work Instructions specific to each job they are overseeing prior to running the line.
  • Responsible for performing in-process inspections to ensure order accuracy on pick pack lines
  • Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. 
  • Ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.)
  • Directly responsible for meeting distribution deadlines and the productivity of the line and pick pack operators under their supervision. 
  • Responsible for coordinating cycle counts with the Distribution Leads
  • Responsible for appropriate escalation of any incidents related to inventory or quality
  • Deploy labor, equipment, and systems focused on achieving benchmarks and productivity requirements for assigned job(s). 
  • Accurately report the consumption of resources (e.g., labor, materials, inventory, equipment, postage, etc…)
  • Ensure that paperwork and databases are updated and contain accurate and up-to-date information.
  • Assign individual tasks to associates; assess quality and productivity of output on an on-going basis, making adjustments to line and labor as necessary.
  • Participate in all training and process improvement initiatives. 
  • The above duties are meant to be representative of the position and not all-inclusive.

Supervisory Management

·        This position is responsible for following the directions of the Operations Supervisor, Operations Manager and other members of the Knipper Operations Management team.

·        This position is responsible for reporting back to the Operations Supervisor and Operations Manager on any and all situations that require escalation to management.   

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

Business Experience:  One year related supervisory experience or training; or equivalent combination of education and experience. 

KNOWLEDGE, SKILLS & ABILITIES:

·        Basic Supervisory Skills or training (including safety and regulatory specific training or experience)

·        General warehouse or distribution skills

·        Previous experience with Pick to Light picking

·        WMS experience a plus

·        Use of job specific machinery and equipment

·        Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.)

·        Basic to intermediate computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

·        Frequently required to stand or sit.

·        Frequently required to stoop, kneel, or crouch.

·        Frequently required to reach with hands and arms.

·        Frequently lift and/or move objects up to 20 pounds.

·        Occasionally lift and/or move objects up to 35 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

      

Education:

Education/Training:  High School Education or higher.  

 

 

 

Email Us to Apply

Program Manager (Somerset, NJ)

Job Description:

POSITION SUMMARY:

Accountable for managing a base of clients, acting as the primary client contact for ongoing business. The Program Manager is focused on the on-going execution of client programs and partners with the AM on implementations of new programs. The Program Manager serves as the day-to-day contact for all activities surrounding the scope of business with the client. This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time.

KEY RESPONSIBILITIES:

Program Management Responsibilities

  • At the direction of the Account Manager, facilitate program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts
  • Responsible for fully executing new and existing projects to completion
  • Prepare specifications in the form of business rules and required company and client documents
  • Perform annual reviews of all client jobs and identify and update existing Business Rules as required
  • Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates
  • Track the progress of in-process projects by conducting internal team meetings and monitoring operational area progress
  • Review work orders prepared by Professional Services coordinators and approve samples
  • Interact with all members of all functional areas to maintain efficient processes
  • Manage the change control process
  • Initiate and update all Project Scorecards
  • Must be familiar with the tasks of the Coordinator with the additional responsibilities noted above 

Account Management Responsibilities

  • Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies
  • Act as the primary liaison with the client maintaining contact via telephone and email on ongoing programs
  • In conjunction with the Account Manager, resolve client issues and problems as they arise
  • Assist in the quoting process and budget preparation
  • In conjunction with the Account Manager lead client status meetings 

Strategic Client Relationship Responsibilities

  • Partner with the Account Manager to develop and execute quarterly internal account reviews and client QBRs

People and Resource Management Responsibilities

  • Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours
  • Report to the Account Manager or Associate Director, Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise
  • Oversee coordinators to ensure the highest levels of customer service are met
  • Train new coordinators on PS and client-specific procedures for assigned accounts

The above duties are meant to be representative of the position and not all-inclusive.

Openings: 2


Requirements:

Approximately three to five years’ experience executing multi-faceted programs and meeting client deliverables. Experience within the pharmaceutical industry and client management or customer service is highly desirable. 

 KNOWLEDGE, SKILLS & ABILITIES:

 

  • Strong organization, analytical, both written and verbal communication and team building skills
  • Communicate with others to effectively achieve client & company objectives
  • Ability to multi-task
  • Strong knowledge of Microsoft Office, Excel, Word, Outlook

Education:

Bachelor’s degree, or Associate’s degree with equivalent experience, required.

Email Us to Apply

Business Manager Entry Level Sales Support

Job Description:

POSITION SUMMARY:

Entry Level Business Manager - Drive overall company growth through establishing and maintaining profitable relationships with customers.  This position combines administrative support for the business development team as well as holds responsibility for delivering results related to increasing relationships and revenue.

 

KEY RESPONSIBILITIES:

 

·        Work closely with Sales, VP to support sales initiatives in order to meet and/or exceed company revenue and profitability goals

·        Schedule customer and prospect visits in an efficient and cost effective manner.

·        Capture action items and follow-up on those items in order to deliver client/prospective client requests.

·        Prepare pre-call planning and post-call follow up.

·        Utilize Salesforce.com database; enter data, run reports, analyze reports to forecast business. Sell full array of Knipper products by developing new clients and converting active pipeline of prospects utilizing relationship development strategies.

·        Participate in all financial aspects of client relationship including writing, reviewing/proofreading contracts, determining pricing and billing, collections, and developing scope of work.

·        Work with Legal to ensure all contracts and legal documents are accurate and up-to-date.

·        Participate in preparation of presentations, demonstrations and deliver same to clients.

·        Demonstrated ability to effectively manage difficult situations involving client and colleague stakeholders

·        Communicate to customer in a manner that identifies knowledge, relationship and opportunities for mutual benefit.

·        Communicate information efficiently and in a timely manner.

·        Ensure that internal staff members are kept informed regarding anticipated and ongoing jobs. 

·        Set priorities when necessary.

·        Assist clients with their overall marketing plans and strategies on their prospective promotional campaigns.

·        Manage difficult situations involving client and colleague stakeholders.

·         

Applied Technical Skills

·        Be knowledgeable in the following

·        PDMA guidance and policies

·        PhRMA guidelines

·        OIG guidelines

·        Assure all administrative work is complete, accurate, and on time.

·        Hold in confidence and protect all trade secrets, customer lists, material’s costs, pricing policies, production processes and any other forms of confidential information acquired while employed by the Company.

·        Perform other duties deemed necessary by senior management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

Openings: 1


Requirements:

·        Exceptional ability to develop rapport and build long term relationships.

·        Superior communications skills, written and verbal.

·        Strong attention to detail.

·        Ability to manage negotiations and sell solutions/applications.

·        Contribute to the preparation of presentations and proposals.

·        Ability to travel to client locations (ground and air transportation).  60-to 80% regional travel to clients/prospective clients.  Overnight, air travel approximately 3 times/month

·        Ability to travel to and attend work industry sponsored trade shows both regional & national.

·        Computer skills including working knowledge of Word, Excel, PowerPoint & Visio.

·        Understand competition at both macro and product levels

·        Be aware of marketplace conditions and opportunities

·        Clearly communicate to SVP, Business Development ongoing events, issues and opportunities. 

    

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Education/Training:

·        Bachelor’s degree 

 

Business Experience:

·        Must have 2 - 4 years experience in Sales (business to business) and/or other client facing position, as well as proven skills in managing the contracting process and writing SOWs.   Account management in sample or literature fulfillment industry highly desirable.

 

 

Email Us to Apply

Sample Accountability Analyst (Lakewood, NJ)

Job Description:

Location:  Lakewood, New Jersey

POSITION SUMMARY:

The Sample Accountability Analysts primary responsibility is to perform sample reconciliations according to client business rules and to monitor exceptions.  This includes administering one or more client accounts for sales representative drug sample activities in a pharmaceutical marketing environment, while keeping projects involving prescription products in compliance with the Prescription Drug Marketing Act (PDMA).

 

KEY RESPONSIBILITIES: 

·        Monitor and review Sales Representative’s sampling activities and sample transaction data via the Sample Accountability System and client systems.

·        Monitor and review Sales Representative’s sample compliance documentation and reported activities to ensure adherence to client business rules, PDMA regulations and regulatory requirements.

·        Generate and QC sample reconciliations for Sales Representatives covering time periods specified in client business rules.

·        Report business rule or PDMA infractions to the Manager, Sample Accountability and internal and external stakeholders as required.

·        Assist Sales Representatives in the reconciliation process by researching and analyzing sample transaction data and documents.

·        Interact daily with Sales Representatives, Sales Managers, and Regulatory personnel to perform or coordinate sample reconciliation-related activities.

·        Serve as liaison between the client and internal departments in support of the SA Manager to transform client business needs into functional and operational instructions.

·        Monitor and review all transactional and form rejects, exceptions and errors, and coordinate necessary corrective actions with Sales Representatives to bring closure to outstanding information or documentation.

·        Routinely review established business rules to ensure proper guidance is being conveyed to Sales Representatives as related to PDMA and processes.

·        Respond timely to inbound phone calls, voice messages, and email messages received from Sales Representatives with regard to sample accountability-related processes and their sample compliance matters.

·        Routinely review reports, metrics and trends to detect possible drug diversion and significant losses of drug samples.

·        Ensure the accuracy of regulatory reports and compliance-related trackers.

·        Assist in the development and maintenance of program specific business rules and compliance policy manuals as needed.

·        Perform daily and monthly audits of sample-related data, and monitor prescriber signature verification programs, providing required follow-up.

·        Coordinate third party field audits for Sales Representatives, and issue program instructions to external PDMA Auditors in adherence with client business rules and/or SOPs.

·        Monitor and properly maintain Sales Representative compliance records and documents, including but not limited to PDMA certification and sample storage location records.

·        Work with the Senior Sample Accountability Analyst to provide guidance to the Sample Accountability Coordinator as related to sample accountability tasks in support of client business rules and the internal SA client team.

·        Participate in client audits as necessary.

·        Assist in the data entry of sample related documentation as necessary.

·        Act as back-up for the Senior Sample Accountability Analyst. 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

One - two years’ experience in a pharmaceutical, banking or finance environment preferred.  One - two years’ experience in a business or customer-service environment will be considered. Knowledge of the Prescription Drug Marketing Act (PDMA), sample accountability and Sales Force Automation systems (SFA) is a plus.   

KNOWLEDGE, SKILLS & ABILITIES: 

·        Working knowledge of Microsoft Outlook

·        Working knowledge of Microsoft Word and PowerPoint

·        Strong working knowledge of Microsoft Excel

·        Strong Math skills

·        Quick learner

·        Detail oriented

·        Strong communication and writing skills

·        Customer Service, auditing or reconciliation experience 

·        Ability to read and interpret flow chart diagrams

·        Ability to create spreadsheets/graphs and analyze/trend data

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Strong time-management skills

·        Punctual and dependable, with a positive attitude

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.

Email Us to Apply

Sample Accountability Analyst (Somerset, NJ)

Job Description:

Location:  Somerset, New Jersey

POSITION SUMMARY:

The Sample Accountability Analysts primary responsibility is to perform sample reconciliations according to client business rules and to monitor exceptions.  This includes administering one or more client accounts for sales representative drug sample activities in a pharmaceutical marketing environment, while keeping projects involving prescription products in compliance with the Prescription Drug Marketing Act (PDMA).

 

KEY RESPONSIBILITIES:

 

·        Monitor and review Sales Representative’s sampling activities and sample transaction data via the Sample Accountability System and client systems.

·        Monitor and review Sales Representative’s sample compliance documentation and reported activities to ensure adherence to client business rules, PDMA regulations and regulatory requirements.

·        Generate and QC sample reconciliations for Sales Representatives covering time periods specified in client business rules.

·        Report business rule or PDMA infractions to the Manager, Sample Accountability and internal and external stakeholders as required.

·        Assist Sales Representatives in the reconciliation process by researching and analyzing sample transaction data and documents.

·        Interact daily with Sales Representatives, Sales Managers, and Regulatory personnel to perform or coordinate sample reconciliation-related activities.

·        Serve as liaison between the client and internal departments in support of the SA Manager to transform client business needs into functional and operational instructions.

·        Monitor and review all transactional and form rejects, exceptions and errors, and coordinate necessary corrective actions with Sales Representatives to bring closure to outstanding information or documentation.

·        Routinely review established business rules to ensure proper guidance is being conveyed to Sales Representatives as related to PDMA and processes.

·        Respond timely to inbound phone calls, voice messages, and email messages received from Sales Representatives with regard to sample accountability-related processes and their sample compliance matters.

·        Routinely review reports, metrics and trends to detect possible drug diversion and significant losses of drug samples.

·        Ensure the accuracy of regulatory reports and compliance-related trackers.

·        Assist in the development and maintenance of program specific business rules and compliance policy manuals as needed.

·        Perform daily and monthly audits of sample-related data, and monitor prescriber signature verification programs, providing required follow-up.

·        Coordinate third party field audits for Sales Representatives, and issue program instructions to external PDMA Auditors in adherence with client business rules and/or SOPs.

·        Monitor and properly maintain Sales Representative compliance records and documents, including but not limited to PDMA certification and sample storage location records.

·        Work with the Senior Sample Accountability Analyst to provide guidance to the Sample Accountability Coordinator as related to sample accountability tasks in support of client business rules and the internal SA client team.

·        Participate in client audits as necessary.

·        Assist in the data entry of sample related documentation as necessary.

·        Act as back-up for the Senior Sample Accountability Analyst.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 3


Requirements:

One - two years’ experience in a pharmaceutical, banking or finance environment preferred.  One - two years’ experience in a business or customer-service environment will be considered. Knowledge of the Prescription Drug Marketing Act (PDMA), sample accountability and Sales Force Automation systems (SFA) is a plus.   

KNOWLEDGE, SKILLS & ABILITIES: 

·        Working knowledge of Microsoft Outlook

·        Working knowledge of Microsoft Word and PowerPoint

·        Strong working knowledge of Microsoft Excel

·        Strong Math skills

·        Quick learner

·        Detail oriented

·        Strong communication and writing skills

·        Customer Service, auditing or reconciliation experience 

·        Ability to read and interpret flow chart diagrams

·        Ability to create spreadsheets/graphs and analyze/trend data

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Strong time-management skills

·        Punctual and dependable, with a positive attitude

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.

Email Us to Apply

Sample Accountabiltiy Coordinator - (Somerset, NJ)

Job Description:

POSITION SUMMARY:

The primary function of the Sample Accountability Coordinator is to provide support to one or more internal Sample Accountability Teams and Client Field Forces in all aspects of Sample Accountability and PDMA Compliance.  This position is responsible for organizing the flow of work and for providing administrative support to multiple Team members and to programs with varying levels of complexities and sales force size, to enable the Team to meet the clients’ expected service levels.

KEY RESPONSIBILITIES:

·        Work closely with the Sample Accountability Team Lead, Sample Accountability Analysts and/or Sample Accountability Manager or Senior Manager to review, coordinate and maintain Program activities, ensuring daily deliverables are met without error, and in compliance with client business rules and internal Standard Operating Procedures (SOPs).

·        Prepare Sales Representative folders, and maintain all related Sample Accountability filing and archiving.

·       Monitor Sample Accountability System Error/Reject Reports and apply appropriate corrective action(s).

·       Perform daily review of Sample Accountability System data/form images to ensure accuracy, and address issues as appropriate.

·       Oversee and process Signature Verification Letters (SVL), following client business rules.

·        Monitor client Sample Accountability email box and faxes, and process correspondence accordingly.

·        Answer client Sample Accountability hotline, take accurate messages and update trackers accordingly.

·        Copy documentation.

·        Distribute scheduled and ad hoc reports.

·        Monitor and review client Sales Force roster and update Sample Accountability System accordingly, providing follow-up as needed.

·        Review Sample Accountability mail and process accordingly.

·        Monitor and review Storage Location Forms and contracts, updating the Sample Accountability System accordingly, providing follow-up as needed. 

·        Monitor Sales Representative responses to missing Sample Accountability forms and/or information and provide necessary follow-up.

·       Retrieve and respond to Client Hotline voice mail messages to ensure compliance with client specific Service Level Agreements (SLA) and business rules.

·       Assist Sample Accountability Manager, Senior Manager, Team Lead and/or Analysts in the generation of Reconciliation Reports and in other Sample Accountability tasks, as required.

·       Update all client-related trackers, as necessary.

 

The above duties are meant to be representative of the position and not all-inclusive.

Openings: 3


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

·        Experience with basic office/administrative processes (i.e., fax machine, copy machine, computer, phone)

·        Working knowledge of Microsoft Office – Outlook, Excel, Word (PowerPoint a plus)

·        Ability to craft emails to convey the intended message

·        Solid interpersonal and phone skills

·        Strong organizational, prioritization and follow-up skills

·        Detail oriented

·        Quick learner

·        Customer service skills

·        Basic math skills

·        Data entry skills with high level of accuracy

·        Able to provide support to a Team

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Knowledge of PDMA Regulations a plus

·        Punctual and dependable, with a positive attitude

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education:

Education/Training:  High school degree.  Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.  Prior administrative experience in an office environment desired.

Email Us to Apply

Client Services Manager (Somerset, NJ)

Job Description:

POSITION SUMMARY:

The Professional Services Program Manager is accountable for managing a base of clients and providing strategic marketing consultation to achieve Knipper clients marketing objectives and to help grow and prove the effectiveness of client products.  The Program Manager is responsible for setting PS Coordinator priorities to ensure the highest level of client satisfaction is achieved and client deliverables are met.  The Program Manager is focused on the implementation and on-going execution of client programs.  The PM will spend approximately 70-80% of their time facilitating the flow of client programs through the company and 20-30% of their time in direct client interaction.  This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time.

 

KEY RESPONSIBILITIES:

  • Facilitate program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts
  • Responsible for fully executing new and existing projects to completion
  • Prepare specifications in the form of business rules and required company and client documents
  • Perform annual reviews of all client jobs and identify and update existing Business Rules as required
  • Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates
  • Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies
  • Report to the Account Manager or Director of Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise
  • Track the progress of in-process projects by conducting internal team meetings and monitoring operational area progress
  • Review work orders prepared by Professional Services coordinators and approve samples
  • Interact with all members of all functional areas to maintain efficient processes
  • Act as the primary liaison with the client maintaining contact via telephone and email
  • Resolve client issues and problems as they arise
  • Manage the change control process
  • Initiate and update all Project Scorecards
  • Assist in the quoting process and budget preparation
  • Work with coordinators to ensure the highest levels of service are met
  • Maintain ReSource Hours and accurately capture billable, non-billable and overtime hours 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

·        Strong organization, analytical, both written and verbal communication and team building skills

·        Communicate with others to effectively achieve client & company objectives.

·        Ability to multi-task.

·        Knowledge of Microsoft Office, Excel, Word, Outlook

 

Education:

Education/Training:  Bachelor’s degree, or Associate’s degree with equivalent experience, required.

 

Business Experience: Three - five years’ experience with related sample management and sample distribution experience. Experience within the pharmaceutical industry and client management or customer service is highly desirable. 

 

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Forklift Operator 7:30-4pm (Charlestown, IN)

Job Description:

 

 

POSITION SUMMARY:

To efficiently execute the physical movement of all materials while operating various types of material handling equipment and adhering to safety protocols and standard operating procedures.  Material handling equipment may include: sit downs, stand-up reach truck, swing reach, order picker, pallet jacks and walkie-riders.   

 

KEY RESPONSIBILITIES:

·        Complete daily forklift inspections as required by OSHA

·        Complete battery watering as specified in SOP

·        Unload inbound shipments safely and move product to designated staging area

·        Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently.

·        Perform pallet inspections on all inbound shipments to ensure pallets are in good condition/heat treated before put-away.  Swap out damaged pallets.

·        Utilize an RF handheld device to execute picking/put-away of materials in warehouse and cold chain areas, and other inventory moves

·        Perform flow rack replenishments to support distribution activities

·        Ensure all inbound and outbound pallets are accurate and free of damage

·        Report any inventory variances to Supervisor

·        Move pallets from drop zones and staging areas to shipping or other areas as directed by Supervisor

·        Operate and maintain material handling equipment in a safe manner.

·        Follow cGMP documentation practices

·        Maintain clean and organized aisles; pallets squared off in locations, remove hanging stretch-wrap and other trash

·        Adhere to all security requirements in the facility

·        Attention to detail on picks, verifying item descriptions, lot numbers and expiration dates

·        Perform physical inventory counts at specified intervals.

·        Assist in loading and unloading of shipments.

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

General warehouse or manufacturing skills

Use of job specific machinery and equipment

General ability to operate machinery

Basic computer skills

Manhattan SCALE experience a plus 

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit.

Frequently required to stoop, kneel, or crouch.

Frequently required to reach with hands and arms.

Frequently lift and/or move objects up to 35 pounds.

Occasionally lift and/or move objects up to 60 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

High School Education

Business Experience:  One year related experience or training. Experience on Raymond trucks a plus.

 

 

 

 

 

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Pick Pack Operator - Charlestown, IN.

Job Description:

POSITION SUMMARY:

As directed by the Warehouse Management System (WMS); manually pick, pack, process, and ship containers (consisting of various materials and products).

 

KEY RESPONSIBILITIES:

  • Maintains a safe work environment at all times.  Reports any unsafe issues to Supervisor immediately.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to Supervisor immediately.
  • Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.
  • Able to work in various temperature ranges such as freezers, refrigerated, and ambient for extended periods of time.   
  • As directed by the WMS system; pick container/s according to client specifications.
  • Steps are initiated by way of RF scanning, pick to light technologies, or as noted in work orders. Visual verifications of item numbers, lot numbers, pick locations, and quantities are expected by the associates as part of daily processes.
  • Simultaneously pick & begin packing container/s to prepare them for shipping
  • Add packing materials to prepare container/s for final shipping process.
  • Ship packages using various steps within the designated system.
  • Verifies inventory levels in locations by performing cycle count processes in the WMS.
  • Along with WMS functions; other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.
  • Operate equipment including, but not limited to; RF scanners, pick to light technologies, carton sealers, scales, postage machines, and computer stations.
  • Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  • Expected to assist with the training of new employees.
  • Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

General knowledge of RF equipment

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic mathematical skills (counting, adding, multiplying)

Basic computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit

Frequently required to stoop, kneel, or crouch

Frequently required to reach with hands and arms

Frequently expected to work in refrigerated conditions

Frequently lift and/or move objects up to 35 pounds

Occasionally lift and/or move objects up to 60 pounds 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

High School Education.

 

Business Experience:  One year related experience or training; or equivalent combination of education and experience.

 

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Maintenance Associate - Charlestown, IN

Job Description:

POSITION SUMMARY:

Maintain the “wow” effect in the facility as it pertains to organization and cleanliness in assigned areas in the Distribution Center, and office.  Assist with small repair jobs throughout the facility.

 

KEY RESPONSIBILITIES:

·        Operate Tennant floor scrubber to clean 300k square foot Distribution Center.

·        Assemble/repair work tables and chairs as needed

·        Bale corrugate

·        Vacuum all offices and other carpeted areas

·        Mop and polish floors in Bistro and pantry

·        Maintain clean Bistro following lunches

·        Clean and empty refrigerator weekly

·        Clean bathrooms regularly and ensure soap is replenished in a timely manner

·        Empty dishwashers and keep kitchen essentials stocked

·        Maintain office area; empty trash and wipe down desktops and tables

·        Maintain conference rooms in “client-ready” conditions

SKILLS:

·        Ability to work independently.

·        Good organizational skills with the ability to prioritize workload.

·        Must possess good observation skills and attention to details.

·        Must be able to use basic tools; screwdriver, hammer, and drill 

 

QUALIFICATIONS:

·       Must have experience related to maintenance activities, preferably in a warehouse environment. 

 

Openings: 1


Requirements:

Business Experience:

 One to three years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS:

·        Must be able to safely lift and move up to 50 lbs.

·        Frequently required to walk, stand, stoop, kneel, crouch and reach with hands and arms

·        Must possess physical ability to move equipment

·        Work is carried out in a fulfillment center and warehouse environment

·        Frequently required to climb a ladder or work at heights up to 35’ on a scissor lift wearing safety harness. Comfortable working at heights up to 35’.

 

 

Education:

High school diploma or general education degree (GED).

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Pick Pack Operator - Charlestown, IN. (Temporary)

Job Description:

This is a Temporary Position

 

POSITION SUMMARY:

As directed by the Warehouse Management System (WMS); manually pick, pack, process, and ship containers (consisting of various materials and products).

 

KEY RESPONSIBILITIES:

  • Maintains a safe work environment at all times.  Reports any unsafe issues to Supervisor immediately.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to Supervisor immediately.
  • Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.
  • Able to work in various temperature ranges such as freezers, refrigerated, and ambient for extended periods of time.   
  • As directed by the WMS system; pick container/s according to client specifications.
  • Steps are initiated by way of RF scanning, pick to light technologies, or as noted in work orders. Visual verifications of item numbers, lot numbers, pick locations, and quantities are expected by the associates as part of daily processes.
  • Simultaneously pick & begin packing container/s to prepare them for shipping
  • Add packing materials to prepare container/s for final shipping process.
  • Ship packages using various steps within the designated system.
  • Verifies inventory levels in locations by performing cycle count processes in the WMS.
  • Along with WMS functions; other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.
  • Operate equipment including, but not limited to; RF scanners, pick to light technologies, carton sealers, scales, postage machines, and computer stations.
  • Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  • Expected to assist with the training of new employees.
  • Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

Business Experience:  One year related experience or training; or equivalent combination of education and experience.

 

KNOWLEDGE, SKILLS & ABILITIES:

General knowledge of RF equipment

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic mathematical skills (counting, adding, multiplying)

Basic computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit

Frequently required to stoop, kneel, or crouch

Frequently required to reach with hands and arms

Frequently expected to work in refrigerated conditions

Frequently lift and/or move objects up to 35 pounds

Occasionally lift and/or move objects up to 60 pounds

 

Education:

High School Education.

 

 

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Returns Administrator - Charlestown, IN (Temporary Position)

Job Description:

POSITION SUMMARY:

Responsible for generating shipping and compliance paperwork for customer returns and destroys.

 

KEY RESPONSIBILITIES:

 

·        Receive and process client returns daily using associated databases

·        Sort returns from small package carriers, and large full case returns from Reps

·        Verify contents of all returns

·        Complete documentation associated with returns 

·        Enters transactions into current WMS application (Manhattan Scale), and Order Management System

·        Perform reconciliations

·        Communicate to Professional Services and Sample Accountability via telephone and email

·        Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product

·        Generate shipping and compliance paperwork for customer returns and destructions

·        Tracks billable hours in tracking tool

·        Receiving and Shipping activities as needed

·        Pick Pack and Cycle Count activities as needed

·        Operate in a safe manner in all activities

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

·        Forklift experience

·        Experience with a WMS (Warehouse Management System)

·        Proficient in use of Excel

·        Basic Math Skills

·        Good sense of order and tidiness

·        Lifting – up to 40 lbs

 

 

Education:

High School Diploma or GED. 

 

Business Experience:   One-year experience in warehouse environment.

 

 

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Account Manager, Professional Services (Carlstadt, NJ)

Job Description:

Job Name:
Account Manager, Professional Services ( Carlstadt, NJ)

Job Description:

Position Title:  Account Manager, Professional Services

 

POSITION SUMMARY:

Oversees the account team and operational specialists for assigned clients, serving as a primary interface and in conjunction with VP, Key Accounts/Director/Associate Director responsible for the management of client relationships, client satisfaction, and retention. Provides direction on program solutions and management. Leads the team in new business implementations.

 KEY RESPONSIBILITIES:  

Program Management Responsibilities

·        Provide client feedback to company subject matter experts and client service teams for development and process improvement

·        Define and develop project and program requirements with client and internal teams

·        Build strong and productive relationships with other departments and functions to ensure the best work product and efficiency

·        Manage escalations with the team, involving ADs and Directors on issues requiring senior management involvement

·        Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed 

Account Management Responsibilities

·        Responsible for supervising all client specific Professional Services activities for assigned accounts

·        Serve as the lead and primary client contact for new business implementations

·        Provide on-going consultation on all aspects of program strategy and program methodology

·        Accurately manage client billing, revenue, forecasting, annual budget and contract renewals

·        Provide regular reports to clients on budget, delivery timelines, program evaluation, recommendations and strategic plans

·        Responsible for maintaining, updating, understanding all client to company interactions

·        Monitors all communication between client and department.

·        Knows essential responsibilities and requirements for each client

·        In conjunction with PM, lead and/or participate in client status meetings 

Strategic Client Relationship Responsibilities

·        Responsible for managing overall client relationship in conjunction with VP, Key Accounts/Director/Associate Director

·        Contribute to client satisfaction process for assigned clients and implement corrective action when weaknesses are identified

·        Lead the account team to develop and execute quarterly account reviews and client QBRs 

People and Resource Management Responsibilities

·        Manages Program Manager(s) and Coordinators aligned with assigned accounts

·        Meets with Program Manager(s) to review workload, answer questions, set priorities

·        Carry out management responsibilities in accordance with the company’s policies and applicable laws

·        Responsibilities include; interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts

·        Responsible for communicating company vision and objectives in order to drive desired changes 

The above duties are meant to be representative of the position and not all-inclusive. 

KNOWLEDGE, SKILLS & ABILITIES:

·        Ability to build strong, productive relationships with clients and internal teams

·        Superior interpersonal, presentation, and communication skills

·        Ability to collaborate with clients to achieve marketing and business goals

·        Must be able to work independently, accepting accountability for achieving defined goals and objectives

·        Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues

·        Training

·        Proven ability to multitask and manage projects to successful completion

·        Proficient in MS Office Programs (Word, Excel, Outlook and PowerPoint)




 

 

Openings: 2


Requirements:

Business Experience: Five years’ management experience. Experience within the pharma industry and client management or customer service is highly desirable.

Education:

Bachelor’s degree (BA/BS) required

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Distribution Lead (8-4:30 pm) Charlestown, IN.

Job Description:

POSITION SUMMARY:

The Distribution Lead will be responsible for all job functions related to receiving, shipping and returns processing.

 

 

KEY RESPONSIBILITIES:

  • Maintain a safe distribution/production environment.
  • Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, OSHA, DOT, and industry best practices.
  • Monitor schedule for incoming trucks and report any no-shows to Supervisor
  • Screen all truck drivers, verifying driver identification
  • Verify counts of all inventory received against packing slip/BOL for all receipts.  Check for damaged inventory, and document accordingly.
  • Complete all receiving documentation and accurately enter into WMS.  All documentation will be neat, legible and free of cGMP errors.
  • Coordinate incoming inspections with Quality Assurance and ensure inventory is appropriately staged to facilitate inspection
  • Stow all cold chain inventory upon receipt, completing verification of receipt and counts within the refrigeration staging area.
  • Complete dock to stock requirements within 24 hours
  • Coordinate pickups with small package carriers as needed
  • Verify counts of packages staged in shipping & ensure accurate loading onto appropriate carrier
  • Run all End of Day processes to ensure UPS and FedEx shipping information has been transmitted
  • Complete HAZMAT and International shipping documentation for carriers as needed
  • Complete daily cycle counts in flow rack area to support picking activities
  • Returns processing & put-away in Quarantine Cage
  • Ensure all paperwork and databases are updated and contain neat, accurate and up-to-date information.
  • Participate in all training and process improvement initiatives.
  • Operate sit down forklift, reach truck, pallet jack and walkie-riders as needed.
  • Returns processing
  • Quarantine preparation for destruction

 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

 

Supervisory Management

 

1.      This position is responsible for reporting back to the Distribution/Operations Supervisors, Production Manager(s) on any and all situations that require escalation to management.

   

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

Basic Supervisory Skills or training (including safety and regulatory specific training or experience)

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.)

Basic to intermediate computer skills

WMS experience required – Manhattan SCALE experience a plus

Sit down forklift, and walkie rider

Neat and legible handwriting 

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit.

Frequently required to stoop, kneel, or crouch.

Frequently required to reach with hands and arms.

Frequently lift and/or move objects up to 25 pounds.

Occasionally lift and/or move objects up to 35 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

Education/Training:  High School Education or higher.  

 

Business Experience:  One year related supervisory experience or training; or equivalent combination of education and experience.

 

 

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