Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Coordinator, Professional Services (Carlstadt, NJ) Long Term Temporary Position

Job Description:

This is a Temp to Hire position. The Professional Services Coordinator works under direct supervision and is responsible for the day to day operations of assigned client programs at the tactical level. In this role, the Coordinator will provide daily support to the Professional Services Program Management team. Key responsibilities include the following: Generate job orders and reports. Assist in inventory reconciliation. Execute needed deliverables in a timely, efficient and cost effective manner. Provide the client with great customer service. Prepare emails, fax and phone support. Prepare samples for client approval. Monitor inventory levels and back order situations. Process special client requests. Set up job folders, filing and records storage procedures. Maintain ReSource hours and accurately capture billable, non-billable and overtime hours.

Openings: 1


Requirements:

One to two years work experience with related sample management and sample distribution experience. Experience within the pharmaceutical industry is highly desirable. Effective written and verbal communication skills. Must be detail oriented. Microsoft Office skills with a strong working knowledge of Excel and Word. Prior customer service experience required.

Education:

AA degree desired, BS/BA preferred.

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Business Systems Analyst - (Somerset, NJ)

Job Description:

The Business Systems Analyst’s role is to define and plan enabling solutions for drug sampling and literature fulfillment programs after gathering and analyzing business and systems requirements. In partnership with the head of System Design & Planning, BSA decides which solution best matches the business/technical needs, and determines whether the request represents configuration or modifications. The BSA works directly with customer-facing colleagues and pharmaceutical clients using effective communication and business acumen in tandem with a working technical knowledge of the company’s solution offerings. SDLC responsibilities include solution planning; requirements definition and documentation; facilitating development and testing; and preparing for the launch and operational support of the solution. Serve as the primary contact for the assigned information systems by being a liaison between technical staff and clients. Will be the IT product owner (subject matter expert) for the assigned information systems. Provide post-implementation support to all stakeholders including triaging system problems. Identify the best solution to a job request and coordinate the resolution accordingly. Accountable for system administration including, client and user setup, and business rule configurations for the assigned information systems. Plan and participate in deployment of information systems they are responsible for. Generates reports and queries using SQL skills, and analyzes data to make conclusions Meet with various stakeholders including decision makers, system owners and end users to understand their business models/needs and gather requirements for new solutions. Analyze the requirements and translate them into project vision, project deliverables, business process flows, system models, detailed requirements specifications and sample data as per Knipper’s standards, policies and procedures. Provide a set of alternative solutions to address the stakeholder’s needs and achieve consensus on the solution that needs to be implemented. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow. Either prepare or oversee the preparation of system requirements specifications, functional design specifications, and data interface agreements

Openings: 1


Requirements:

Ability to evaluate business processes from a business and technical perspective. Experience in gathering requirements, analysis and documentation. Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products. Experienced with software development methodologies/life cycles and associated processes. Experienced with object-oriented concepts, modeling, practices and procedures. Excellent analytical, mathematical, logical and creative problem-solving skills. Excellent understanding of the organization’s goals and objectives. Excellent written and oral communication skills. Excellent listening and interpersonal skills with ability to develop good working relationships. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented and collaborative environment. Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel, Access and/or PowerPoint. Experience with Pharmaceutical commercial data models including HCP profiles, customer target lists, rep rosters, drug sample transactions Experience with Pharmaceutical drug sample order management and distribution processes, sample accountability regulations (PDMA) and processes, touch point interactions with HCPs Health care, Pharmaceutical or life science industry experiences a plus. Knowledge of Visio or other diagramming software a plus. Knowledge of entity relationships and ability to query databases using SQL. Knowledge of MS SQL and .Net applications and development

Education:

Bachelors Degree in computer science, information systems, or a business discipline. 7+ years work experience as a business analyst with technical skills ,or as a systems analyst with business requirements experience

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Accounts Payable Clerk

Job Description:

POSITION SUMMARY: Process account payables, including maintaining records of amounts owed, verifying invoices and preparing vouchers for payment. KEY RESPONSIBILITIES: • Responsible for proper GL and department coding. • Analyze incoming invoices. • Match invoices with purchase orders/receiving reports. • Run cash disbursements. • Mark invoices for payment. • Enter invoices into computer, process and run vendor checks and maintain files. • Assist in bank reconciliation. • Prepare various reports. The above duties are meant to be representative of the position and not all-inclusive. PECIALIZED KNOWLEDGE/SKILLS: • Ability to calculate figures and amounts such as discounts, mark ups and percentages. • Intermediate Excel Skills

Openings: 1


Requirements:

One to two years related experience and/or training, or equivalent combination of education and experience. Ability to calculate figures, such as discounts, percentages, margins and mark ups. Intermediate level Excel skills are required.

Education:

High School diploma required, AA degree preferred in Business/Math.

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Customer Service Representative - Call Center (Lawrenceville, NJ)

Job Description:

The Customer Service Representative (CSR) is an important member of the contact center team that maintains customer relationships, understands products and services, understands and researches inquiries, assembles and communicates information, verifies customers' understanding of information, answers and records customer inquiries and expands the customer base both in terms of the number of customers and in the number of products being sampled by each customer. KEY RESPONSIBILITIES: Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives by handling incoming phone calls and emails requesting samples, literature and product information following business rules. Responsible for all initial interaction via phone and email with customers and sales representatives, including capturing profiling answers about the practice, other healthcare professionals at that practice and servicing the requests of the practice according to business rules. Answer calls, emails and requests to meet and exceed service level goals. Strive to fulfill requests during initial contact with the customer. Having the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for auto shipment according to business rules. Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail. Accurately and completely capture information and update systems appropriately . Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor. Handle potentially negative situations with customers and sales representatives with tact and diplomacy. Be flexible, organized and able to comply with constantly changing business rules about processes, products and literature offerings. Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution. Understand when an issue must be escalated and to whom it should be escalated. Make outbound calls for other reasons as required. Find in the systems and provide availability, tracking and shipping information as needed. Assist department with additional duties as directed by the Manager and provide timely completion of special tasks when requested. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

1-2 years of customer service experience in a call center or similar environment Work in the medical or pharmaceutical area a plus. KNOWLEDGE, SKILLS & ABILITIES: Excellent Written and Oral Communication Skills. Active listening skills. Able to quickly establish rapport/relationships on phone instill trust and confidence on phone. Must be able to demonstrate ability to think on your feet, fill empty space with relevant discussion. Must demonstrate a true passion for speaking with people, cannot be shy in conversations. Able to present a positive spin on disappointing news. High Productivity. Focus on the Customer . Desire for Continuous Learning. Ability to work independently and as a productive part of the Customer Service Team with little direction from the Manager. Adaptable, flexible and readily adjusts to changing departmental and business needs. Computer literate with Microsoft Office, including Outlook. Ability to multi-task. Able to deal with frustrated and angry customers. Able to prioritize own work depending on call and email volume.

Education:

High School Diploma or equivalent.

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Validation Coordinator (Lawrenceville, NJ)

Job Description:

POSITION SUMMARY: This position will be responsible for assisting the Data and Validation Services team with the timely validation and matching of Health Care Practitioner (HCP) data for state license and DEA verification. Manage HCP data on a daily basis by reviewing HCP files and updating file with correct information. Additionally, provides support to the Data and Validation Services team as necessary. KEY RESPONSIBILITIES: Run a variety of department and client reports. Verify accuracy and validity of medically-related licenses by researching databases and internet. Verify accuracy and validity of medically-related licenses by researching State Board Web sites. Enter updated HCP license data for specific states based on State Board information. Follow work plan. Adherence to documented procedures including Standard Operating Procedures (SOPs). Ensure confidentiality of clients’ data. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Business Experience: 1-2 years of work experience in an office environment is preferred. Ability to type with speed and accuracy. Excellent written and oral communication skills. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service skills. Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel. Healthcare, pharmaceutical or life science industry experience a plus. Ability to research information within various internet sources and utilize sound judgment. Familiarity with Health Care Professional data sources such as AMA, State Boards, DEA, and NPI a plus.

Education:

High School Diploma or equivalent; some college experience preferred.

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Material Handler/Forklift Operator 7:30 - 4pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY: The associate is certified in the safe operation of assorted material handling equipment. Able to complete duties as directed by management both accurately and in a timely manner. KEY RESPONSIBILITIES: Maintains a safe work environment at all times. Reports any unsafe issues to the supervisor. Focus on quality and accuracy as part of the company wide goal: Quality First Display: Caring, Honesty, Accountability, Respect, and Trust (CHART). Maintains a clean work environment at all times in accordance with sanitation standard operating procedures. Expected to maintain good general housekeeping practices throughout the facilities. Reports any sanitation issues to the supervisor. Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, material handling safe practices, Warehouse Management System (WMS) navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly. Certified to safely operate material handling equipment in various areas and various applications. Some of the equipment types are: sit down counter balance, deep reach truck, order selector, turret truck, and electric pallet jacks. Equipment can be expected to be utilized in standard aisle configurations, wire guided configurations, and in refrigerated configurations. The equipment will be utilized for inbound trailer unloading, put away of stock, movement of stock, cycle counting of stock, picking of stock, and outbound loading of trailers and LTL. Those with company authorization may be qualified to drive company vehicles such as box truck and vans. Said vehicles can be expected to be driven between facility sites, special deliveries, vendor applications, and post office deliveries. As directed by the WMS, users will be expected to follow the system direction to complete daily activities. Activities are done by utilizing the WMS through either radio frequency (RF) equipment, pick to light technologies, or computer based work stations. Users can be expected to work within various areas of distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, DEA, freezer, and refrigerated space. Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently. Along with WMS functions, other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily. Expected to assist with the training of new employees. Perform other assigned tasks as directed by management.

Openings: 2


Requirements:

Must be forklift certified. Must be proficient in MS Excel and use of scale counter. Basic math skills are necessary. Knowledge of WMS (Warehouse Management System). Must be able to lift 50 to 70 pounds. One year related experience and/or training.

Education:

High school diploma or general education degree (GED).

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Program Manager, Professional Services (Lakewood & Somerset, NJ) THIS IS NOT AN IT POSITION

Job Description:

POSITION SUMMARY: The Professional Services Program Manager is accountable for managing a base of clients and providing strategic marketing consultation to achieve Knipper clients marketing objectives and to help grow and prove the effectiveness of client products. The Program Manager is responsible for setting PS Coordinator priorities to ensure the highest level of client satisfaction is achieved and client deliverables are met. The Program Manager is focused on the implementation and on-going execution of client programs. The PM will spend approximately 70-80% of their time facilitating the flow of client programs through the company and 20-30% of their time in direct client interaction. This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time. KEY RESPONSIBILITIES: Facilitate program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts Responsible for fully executing new and existing projects to completion Prepare specifications in the form of business rules and required company and client documents Perform annual reviews of all client jobs and identify and update existing Business Rules as required Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies Report to the Account Manager or Director of Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise Track the progress of in-process projects by conducting internal team meetings and monitoring operational area progress Review work orders prepared by Professional Services coordinators and approve samples Interact with all members of all functional areas to maintain efficient processes Act as the primary liaison with the client maintaining contact via telephone and email Resolve client issues and problems as they arise Manage the change control process Initiate and update all Project Scorecards Assist in the quoting process and budget preparation Work with coordinators to ensure the highest levels of service are met Maintain ReSource Hours and accurately capture billable, non-billable and overtime hours The above duties are meant to be representative of the position and not all-inclusive. KNOWLEDGE, SKILLS & ABILITIES: Strong organization, analytical, both written and verbal communication and team building skills Communicate with others to effectively achieve client & company objectives. Ability to multi-task. Knowledge of Microsoft Office, Excel, Word, Outlook

Openings: 1


Requirements:

Business Experience: Three - five years’ experience with related sample management and sample distribution experience. Experience within the pharmaceutical industry and client management or customer service is highly desirable.

Education:

Education/Training: Bachelor’s degree, or Associate’s degree with equivalent experience, required.

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Business Manager - Sales

Job Description:

POSITION SUMMARY: Drive overall company growth through establishing and maintaining profitable relationships with customers. This position combines administrative support for the business development team as well as holds responsibility for delivering results related to increasing relationships and revenue. KEY RESPONSIBILITIES: Work closely with Sales, VP to support sales initiatives in order to meet and/or exceed company revenue and profitability goals Schedule customer and prospect visits in an efficient and cost effective manner. Capture action items and follow-up on those items in order to deliver client/prospective client requests. Prepare pre-call planning and post-call follow up. Utilize Salesforce.com database; enter data, run reports, analyze reports to forecast business. Sell full array of Knipper products by developing new clients and converting active pipeline of prospects utilizing relationship development strategies. Participate in all financial aspects of client relationship including writing, reviewing/proofreading contracts, determining pricing and billing, collections, and developing scope of work. Work with Legal to ensure all contracts and legal documents are accurate and up-to-date. Participate in preparation of presentations, demonstrations and deliver same to clients. Demonstrated ability to effectively manage difficult situations involving client and colleague stakeholders Communicate with customers in a manner that demonstrates knowledge, builds relationships and identifies opportunities for mutual benefit. Communicate information efficiently and in a timely manner. Ensure that internal staff members are kept informed regarding anticipated and ongoing projects. Set priorities when necessary. Assist clients with their overall marketing plans and strategies on their prospective promotional campaigns. Manage difficult situations involving client and colleague stakeholders. Applied Technical Skills Be knowledgeable in the following PDMA guidance and policies PhRMA guidelines OIG guidelines Assure all administrative work is complete, accurate, and on time. Hold in confidence and protect all trade secrets, customer lists, material’s costs, pricing policies, production processes and any other forms of confidential information acquired while employed by the Company. Perform other duties deemed necessary by senior management. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Exceptional ability to develop rapport and build long term relationships. Superior communications skills, written and verbal. Strong attention to detail. Ability to manage negotiations and sell solutions/applications. Contribute to the preparation of presentations and proposals. Ability to travel to client locations (ground and air transportation). 60-to 80% regional travel to clients/prospective clients. Overnight, air travel approximately 3 times/month Ability to travel to and attend work industry sponsored trade shows both regional & national. Computer skills including working knowledge of Word, Excel, PowerPoint & Visio. Understand competition at both macro and product levels Be aware of marketplace conditions and opportunities Clearly communicate to SVP, Business Development ongoing events, issues and opportunities.

Education:

Education/Training: Bachelor’s degree Business Experience: Two to four years experience in Sales (business to business) and/or other client facing position. Skills in managing the contracting process and writing SOWs preferred. Account management in sample management or literature fulfillment industry highly desirable.

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Sample Accountability Analyst (Lakewood and Somerset, NJ)

Job Description:

POSITION SUMMARY: The Sample Accountability Analyst’s primary responsibility is to perform sample reconciliations according to client business rules and to monitor exceptions. This includes administering one or more client accounts for sales representative drug sample activities in a pharmaceutical marketing environment, while keeping projects involving prescription products in compliance with the Prescription Drug Marketing Act (PDMA). KEY RESPONSIBILITIES: Monitor and review Sales Representative’s sampling activities and sample transaction data via the Sample Accountability System and client systems. Monitor and review Sales Representative’s sample compliance documentation and reported activities to ensure adherence to client business rules, PDMA regulations and regulatory requirements. Generate and QC sample reconciliations for Sales Representatives covering time periods specified in client business rules. Report business rule or PDMA infractions to the Manager, Sample Accountability and internal and external stakeholders as required. Assist Sales Representatives in the reconciliation process by researching and analyzing sample transaction data and documents. Interact daily with Sales Representatives, Sales Managers, and Regulatory personnel to perform or coordinate sample reconciliation-related activities. Serve as liaison between the client and internal departments in support of the SA Manager to transform client business needs into functional and operational instructions. Monitor and review all transactional and form rejects, exceptions and errors, and coordinate necessary corrective actions with Sales Representatives to bring closure to outstanding information or documentation. Routinely review established business rules to ensure proper guidance is being conveyed to Sales Representatives as related to PDMA and processes. Respond timely to inbound phone calls, voice messages, and email messages received from Sales Representatives with regard to sample accountability-related processes and their sample compliance matters. Routinely review reports, metrics and trends to detect possible drug diversion and significant losses of drug samples. Ensure the accuracy of regulatory reports and compliance-related trackers. Assist in the development and maintenance of program specific business rules and compliance policy manuals as needed. Perform daily and monthly audits of sample-related data, and monitor prescriber signature verification programs, providing required follow-up. Coordinate third party field audits for Sales Representatives, and issue program instructions to external PDMA Auditors in adherence with client business rules and/or SOPs. Monitor and properly maintain Sales Representative compliance records and documents, including but not limited to PDMA certification and sample storage location records. Work with the Senior Sample Accountability Analyst to provide guidance to the Sample Accountability Coordinator as related to sample accountability tasks in support of client business rules and the internal SA client team. Participate in client audits as necessary. Assist in the data entry of sample related documentation as necessary. Act as back-up for the Senior Sample Accountability Analyst.

Openings: 2


Requirements:

One - two years’ experience in a pharmaceutical, banking or finance environment preferred. One - two years’ experience in a business or customer-service environment will be considered. Knowledge of the Prescription Drug Marketing Act (PDMA), sample accountability and Sales Force Automation systems (SFA) is a plus. KNOWLEDGE, SKILLS & ABILITIES: Working knowledge of Microsoft Outlook Working knowledge of Microsoft Word and PowerPoint Strong working knowledge of Microsoft Excel Strong Math skills Quick learner Detail oriented Strong communication and writing skills Customer Service, auditing or reconciliation experience Ability to read and interpret flow chart diagrams Ability to create spreadsheets/graphs and analyze/trend data Ability to work effectively in a team environment and independently Ability to use sound judgment in a deadline-driven environment Strong time-management skills Punctual and dependable, with a positive attitude

Education:

Associate’s Degree or some college courses preferred. Equivalent certificate training or experience will be considered.

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Software Engineer (Somerset, NJ)

Job Description:

POSITION SUMMARY: The Software Engineer’s role is to plan, design, develop and launch information systems in support of organizational functions and business processes. This position will apply communication, analytical and problem-solving skills for analysis across multiple applications, to determine systems inter-dependencies and to help maximize the benefit of information system investments. Software engineer is responsible for designing and developing new or enhancing existing solutions to meet requirements, estimating work effort and risks, and communicating technical knowledge with appropriate stakeholder. This position will be responsible for documenting software design specifications and coding throughout the software development life cycle. This position will oversee system deployments and provide support to other departments as required. Software engineer assists product support specialist(s) in troubleshooting production information systems. Software engineer participates in analysis of technical solutions to business problems and identification of appropriate tools and training to improve the quality of our processes and products. This individual works with lead resources from the IT department or interacts with appropriate external resources as directed by the project leader, to implement software solutions. This individual follows the SDLC development standards and processes as defined by Knipper. KEY RESPONSIBILITIES: Requirements, Analysis & Design Assist other team members by providing historical and current insight into any of the existing business systems. Review the business process flows, system models and/or other documented requirements for various business systems. Notify any deficiencies noticed in documented requirements. Analyze requirements and provide a set of alternative solutions to address the stakeholder’s needs. Determine impact of proposed solutions to new or existing systems. Translate documented requirements into design specifications and create technical documentation as outlined by Knipper’s standards, policies and procedures. In association with architects, design robust business systems based on the documented requirements with the vision of enhancing business processes, operations and information process flow. Identify and investigate issues in both existing and in-development business systems. Ensure that systems produced meet requirements in areas such as compatibility, interoperability, flexibility, scalability, performance and robustness. Review, analyze and report the effectiveness and efficiency of existing systems. Develop strategies for improving or further leveraging these systems and eliminating potential trouble areas. Participate in design of databases or data storage and management systems to support business needs. Development Develop efficient and defect-free applications, tools and software modules using Knipper’s development framework. Develop code (including database programming) conforming to industry standards such that they can be quickly deciphered by other software engineer(s) and product support specialist(s). Develop a library of code objects which are re-usable in various other applications. Develop and execute unit and integration tests on the developed application and ensure their traceability to documented specifications and requirements. Ensure source code is regularly saved and managed as per Knipper’s source code management standards. Testing Review the system design for the implemented solution with the test/validation team and address any issues. Provide test/validation team with executed unit and integration test cases and results. Assist test/validation team in configuring the test environments and preparing test data. Evaluate test results. Fix the identified and prioritized defects (bugs). Training & Demonstration Train various technical staff involved with the project on how to use the developed system. Demonstrate the developed system to various technical staff involved with the project as required. Transfer knowledge of developed systems to support teams. Participate in regulatory compliance or other company mandated training. Deployment Develop initial and/or upgrade deployment scripts. Prepare release notes and deployment instructions for all aspects of the application as per Knipper standards, policies and procedures. Participate and assist in deployment of the system to various environments. Documentation Create and maintain system documentation as specified by Knipper standards, policies and procedures. Assist in the creation of user guides as required. Project Management Be part of the project management team working within project management designs. Meet timelines or proactively communicate causes for delay to project leader Initiate, define and plan work assignments, including high-level project schedules with guidance from project leader. Keep appropriate personnel abreast with the progress of development to ensure they have the firsthand view of the solution. General Provide post-implementation and/or production support to all stakeholders. Suggest new concepts to improve the function of development that will enhance the efficiencies and improve the profitability of the company. Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Adhere to all communicated software development standards and practices as outlined by Knipper’s standards, policies and procedures. Supervisory Management Manage and/or provide guidance to junior members of the development team. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

Openings: 1


Requirements:

Required Knowledge, Skills & Abilities: Understanding of software development methodologies/lifecycles and associated processes. Ability to develop new or modify existing applications. Experienced with standard coding and development processes, concepts, practices, and procedures. A self starter with the ability to carry out tasks with little management input. Experienced with object-oriented concepts, modeling, practices and procedures. Proficient in .NET technologies, web development, and UI controls. Proficient in database design, queries, and programming (stored procedures, triggers, etc.) in Microsoft SQL Server databases. Proficient with performance tuning .NET applications and Microsoft SQL Server databases queries. Proficient in web design, UI design and usability. Proficient in using Source Code Management tools. Excellent analytical, mathematical, logical and creative problem-solving skills. Excellent understanding of the organization’s goals and objectives. Excellent written and oral communication skills. Excellent listening and interpersonal skills with ability to develop good working relationships. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented and collaborative environment. Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel, Access and/or Powerpoint.

Education:

• Bachelors degree in the field of Computer Science or Information Systems or equivalent work experience. • 3 to 5 years work experience as a software engineer or in a similar role with demonstrated experience developing business systems using technologies of Knipper’s development environment.

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Head, Product Development

Job Description:

POSITION SUMMARY: The Head of Product Development will drive strategic direction of Knipper’s technology service offerings and products. (S)he will be responsible for developing innovative solutions to client problems that will scale across several clients. He will be responsible for identifying product opportunities from the custom solutions portfolio, and managing the development and direction of product lines including new products and feature enhancements, competitive assessment, messaging, sales training and adoption. He will champion a customer-centric vision for how Knipper’s Sample Management solution platforms will empower customers to maximize customer conversion and overall life time value. KEY RESPONSIBILITIES: Identify opportunities of product development from the unique custom solutions we provide to our clients Engages with Sales, Product Management and Leadership Team to identify these opportunities Define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets Translate this roadmap into well-defined product requirements, user stories, and acceptance criteria Identify and analyze potential product partnerships; Work with Marketing to define Go To Marketing strategy Communicate and build consensus across multiple departments in creating the product roadmap, with corresponding budgets Develop direction-setting strategies and understand detailed APIs Guide teams to increase profitability of existing products; Own the entire product life cycle, from planning to execution Collaborate with key stakeholders and Technology teams to align development, testing, and delivery of defined capabilities Identify risks, challenges, opportunities, and business integration needs Conduct research and integrate competitive best practices into product requirements The above duties are meant to be representative of the position and not all-inclusive. Supervisory Management Will carry out directorial responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts. Responsible for communicating company vision and objectives in order to drive desired changes.

Openings: 1


Requirements:

Required Knowledge, Skills & Abilities: Experienced in serving as a product evangelist with Marketing, Sales, Support and Client Services organizations to help them understand product feature sets, on-boarding and support processes and customer value proposition to assure successful roll-out of new product and features Excellent “client facing” communication and presentation skills, comfortable presenting to senior leadership (able to speak the language of Tech and Business teams) with strong attention to detail and the ability to see and explain the big picture Demonstrable experience in leading the build of complex web and mobile apps Experience with Agile and Scrum software development methodologies A record of successful delivery of software applications as an individual, team leader and/or development manager Experienced in leading the development of SaaS and cloud based applications At least 7+ years’ experience in working through the design, development & release cycle and delivering software products to the market Strong understanding of SDLC principles Knowledge of DevOps practices; continuous delivery and infrastructure Ability to lead cross functional project teams to ensure new platform solutions are innovative, easy to use and easy to deploy while meeting customer requirements and commitments Experienced in building strong relationships with stakeholders throughout the organization Effective documentation of defects with detail, accuracy, and conciseness while ensuring defect reproduction Demonstrated strong emphasis on high quality data, documentation, analytics and reporting Demonstrated abilities to handle multiple concurrent projects effectively with varying tasks and priorities and minimal supervision The candidate must be self-motivated, inquisitive and possesses a strong sense of ownership of all responsibilities including follow-up and follow-through on all projects

Education:

Education/Training: Position requires a Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field, and 3+ years of experience in managing consumer-facing technology implementation and integration; Master’s preferred Knowledge of FDA’s validation requirements, cGMP, PDMA, GAMP5, HIPAA Security and Privacy Administrative Requirements, and 21 CFR Part 11 compliance is preferred

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