Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Material Handler 7:30 - 4 / 9:30 - 6 PM (Lakewood, NJ) Long Term Temporary

Job Description:

POSITION SUMMARY: The associate is certified in the safe operation of assorted material handling equipment. Able to complete duties as directed by management both accurately and in a timely manner. KEY RESPONSIBILITIES: Maintains a safe work environment at all times. Reports any unsafe issues to the supervisor. Focus on quality and accuracy as part of the company wide goal: Quality First Display: Caring, Honesty, Accountability, Respect, and Trust (CHART). Maintains a clean work environment at all times in accordance with sanitation standard operating procedures. Expected to maintain good general housekeeping practices throughout the facilities. Reports any sanitation issues to the supervisor. Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, material handling safe practices, Warehouse Management System (WMS) navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly. Certified to safely operate material handling equipment in various areas and various applications. Some of the equipment types are: sit down counter balance, deep reach truck, order selector, turret truck, and electric pallet jacks. Equipment can be expected to be utilized in standard aisle configurations, wire guided configurations, and in refrigerated configurations. The equipment will be utilized for inbound trailer unloading, put away of stock, movement of stock, cycle counting of stock, picking of stock, and outbound loading of trailers and LTL. Those with company authorization may be qualified to drive company vehicles such as box truck and vans. Said vehicles can be expected to be driven between facility sites, special deliveries, vendor applications, and post office deliveries. As directed by the WMS, users will be expected to follow the system direction to complete daily activities. Activities are done by utilizing the WMS through either radio frequency (RF) equipment, pick to light technologies, or computer based work stations. Users can be expected to work within various areas of distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, DEA, freezer, and refrigerated space. Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently. Along with WMS functions, other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily. Expected to assist with the training of new employees. Perform other assigned tasks as directed by management.

Openings: 3


Requirements:

Must be forklift certified. Must be proficient in MS Excel and use of scale counter. Basic math skills are necessary. Knowledge of WMS (Warehouse Management System). Must be able to lift 50 to 70 pounds. One year related experience and/or training.

Education:

High school diploma or general education degree (GED).

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Program Manager, Professional Services (Lakewood, Somerset, Carlstadt NJ) THIS IS NOT AN IT POSITION

Job Description:

The Professional Services Program Manager is accountable for managing a base of clients and providing strategic marketing consultation to achieve Knipper clients marketing objectives and to help grow and prove the effectiveness of client products. The Program Manager is responsible for setting PS Coordinator priorities to ensure the highest level of client satisfaction is achieved and client deliverables are met. The Program Manager is focused on the implementation and on-going execution of client programs. The PM will spend approximately 70-80% of their time facilitating the flow of client programs through the company and 20-30% of their time in direct client interaction. This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time. Perform annual reviews of all client jobs and identify and update existing Business Rules as required. Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates. Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies. Report to the Account Manager or Director of Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise. Act as the primary liaison with the client maintaining contact via telephone and email. Resolve client issues and problems as they arise. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 3


Requirements:

Business Experience: Three - five years experience with related production and direct mail. Experience within the pharmaceutical industry and client management is highly desirable. Excellent communication and organization skills. Ability to multi-task. Knowledge of Microsoft Office, Excel, Word, Outlook.

Education:

Bachelor’s Degree or Associates degree with equivalent experience required.

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Sample Accountability Analyst (Somerset and Lakewood, NJ)

Job Description:

As a Sample Accountability Analyst you will be responsibile for working directly with internal staff and pharmaceutical sales representatives to perform drug sample inventory reconciliations. Some responsibilities will include: Analyzing reports and sample transactions, finding and correcting inventory transaction problems through research and analysis, working closely with internal teams to execute the clients PDMA program, work directly with sales representatives and sales operations personnel via phone and email for problem resolution, generating sample reconciliation reports, performing follow up activities with sales representatives who are not in compliance with their sample program, ensuring sample transaction paperwork is accurate and processed with agreed upon service levels, providing guidance to pharmaceutical sales representatives on how to comply with their program rules, enforcing program business rules and processes, seeking operational improvements.

Openings: 4


Requirements:

Business experience (2 or more years) working within the Sample Accountability/Compliance field, or in a financial field. A self starter who can work independently or on a team to execute detailed programs. Client focused with the ability to communicate effectively inside and outside of the organization. Working knowledge of PDMA preferred. Proficient in Microsoft Office with strong Excel skills.

Education:

Associate's Degree preferably in a business discipline.

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Account Manager, Professional Services ( Lakewood, NJ)

Job Description:

The Account Manager will be responsible for serving as the primary contact to assigned clients and be responsible for the overall management of Client relationships, Client satisfaction, and Client retention. The Account Manager will manage Client relationships through industry knowledge, program planning, consultation, client need, up-selling, and revenue and activity forecasting. KEY RESPONSIBILITIES: Responsible for supervising all client specific Professional Services activities. Provide on-going consultation on all aspects of program strategy and program methodology. Accurately manage client billing, revenue, forecasting, annual budget and contract renewals. Provide Regular reports to clients on budget, delivery timelines, program evaluation, recommendations and strategic plans. Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed. Provide client feedback to company subject matter experts and client service teams for development and process improvement. Responsible for maintaining, updating, understanding all client to company interactions. Monitors all communication between client and department. Meets with Program Manager to review workload, answer questions, set priorities. Knows essential responsibilities and requirements for each client. Define and develop project and program requirements with client and internal teams. Responsible for managing client relationship. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Business Experience: Five years management experience with sample management and sample fulfillment knowledge is critical. Required knowledge, skills and abilities: Ability to build strong, productive relationships with clients and internal teams. Superior interpersonal, presentation and communication skills. Ability to collaborate with clients to achieve marketing and business goals. Must be able to work independently, accepting accountability for achieving defined goals and objectives. Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues. Proven ability to multitask and manage projects to successful completion. Proficient in MS Office Programs (Word, Excel, Outlook and PowerPoint.

Education:

Education/Training: Bachelor’s degree (B.A./B.S.) required.

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Sample Accountability Coordinator - (Somerset, NJ)

Job Description:

The primary function of the Sample Accountability Support Coordinator is to support one or more Client Field Sales Forces with Sample Accountability related requests and to support the internal Sample Accountability team. This position requires an individual that is well organized and can work independently or in a team-oriented environment. The Sample Accountability Coordinator role requires good communication skills, both written and verbal, as well as an attention to detail. On a daily basis, review, coordinate and maintain business activities with managers and analysts. Prepare folders and maintain filing of PDMA documentation, records, manuals for regulatory purposes. Document storage and retrieval. Perform daily quality control checks on scanned and data entered documents. Receive error corrections and enter them in the system database. Provide copies to Data Entry to scan image with corrections. Fax and copy all documentation. Distribute monthly reports. Maintain active roster of all Client Field Representatives per project(s). Perform data entry of sample related transactions including sample shipments, acknowledgements of delivery, sample transfers, sample returns, and periodic inventories as designated by each client. Communicate with field personnel (Representatives/District and Region Managers, etc.) via phone, e-mail, or fax to maintain compliance in all aspects of PDMA regulations. Maintain and process signature audit data and letters as per client specifications.

Openings: 2


Requirements:

Basic math skills. Experience with and knowledge of PDMA/FDA regulations is a plus. Working knowledge of Microsoft Office Excel and Word. Excellent organizational and data entry skills. Detail orientation with computer knowledge and good customer service awareness.

Education:

Two years college degree or High School diploma plus three years work experience

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Associate Director - Professional Services (Lakewood & Somerset,NJ)

Job Description:

The Associate Director, Professional Services is accountable for leading, planning and executing client deliverables. This includes business continuity, and process and cost improvement initiatives. The Associate Director plans, and directs schedules, monitors client budget and resource planning. Interacts with appropriate stakeholders across each cross functional area and escalates risk related client issues to Senior Management. KEY RESPONSIBILITIES: Leads a Professional Services Team responsible for providing professional/client services to an assigned client list. Manages and monitors project progress on a continual basis, identifying resources, timeline and budget risks. Works proactively with the team and functional managers to achieve timely resolution of any issues that impact client deliverables and achieving project objectives. Ensures that communication between the team and other functional areas is handled in an efficient, effective manner to ensure a stable work environment and stable client communications. Establishes and maintains transparency of project activities and status through the development and maintenance of key project documentation, including tracking of performance against planned project activities and deliverables. Exhibits excellent judgment as to when and how to elevate an issue to senior management identifying risks and or to assist in resolutions. Conducts regular status meetings. Monitor Time and Material transactions. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 2


Requirements:

Business Experience: Five years management experience with related operational knowledge. Proven ability to supervise individuals and teams is critical. Ability to comprehend array of needs and priorities of client. Comprehension of company goals and priorities. Strong Leadership and interpersonal skills required to partner with customers, suppliers and stakeholders. Strong analytical skills and the ability to make sound data based decisions. Ability to multi-task and handle high pressure situations. Thorough understanding and working knowledge of MS Office Excel, PowerPoint, Word and Outlook.

Education:

Bachelor’s degree in Business or related field required.

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Operations Manager (Charlestown, Indiana)

Job Description:

POSITION SUMMARY: Responsible for the effective management and leadership of a cGMP warehouse operation, and the personnel in supporting roles. . This includes all aspects of the warehouse operation; receiving, storage, picking, inventory control, shipping and product returns and includes products classified as controlled substances, temperature sensitive and hazmat. Prioritize the daily workload to ensure effective use of resources; with a focus on inventory accuracy, cGMP’s, Standard Operating Procedures, Client Specific Business Rules, safety, and operating metrics. Support internal and external clients. KEY RESPONSIBILITIES: Maintain a safe working environment for all associates. Maintain inventory accuracy levels at 99% or better. Ensure Warehouse resources are effectively deployed to meet fulfillment requirements for client service level agreements. Ensure all warehouse operations comply with security procedures in the facility. Ensure storage and staging areas are consistently maintained according to requirements in SOP’s and are organized, clean and accurately stored/staged. Drive continuous improvement process for inventory record accuracy throughout all operations. Ensure proper coordination of incoming and outgoing materials to meet deadlines and delivery requirements. Ensure the timely and appropriate handling, recording and reconciliation of return shipments. Ensures all direct reports have clearly defined roles and responsibilities, monitors employee performance to ensure maximum utilization of resources. Identify areas for improvements and initiate changes to departmental processes and procedures. Promote cooperation, teamwork and open communication company-wide by supporting all internal customers. Maintains up-to-date and accurate departmental SOPs. Provides training and counseling to ensure SOPs are followed. Promote and model behavior that support company policy for business conduct; defined as CHART principles; Caring, Honesty, Accountability, Respect & Trust. The above duties are meant to be representative of the position and not all-inclusive. MANAGEMENT EXPERIENCE: Will carry out management responsibilities in accordance with the company’s policies and applicable laws; OSHA, PDMA, cGMP and internal SOPs. Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing, mentoring and disciplining employees; addressing complaints and resolving conflicts. Responsible for communicating company vision and objectives in order to drive desired changes.

Openings: 1


Requirements:

Eight (8) years inventory/warehouse experience with three to five years of experience in warehouse environment. Strong interpersonal skills.Experience in WMS setup and system utilization – Manhattan SCALE experience a plus. Excellent problem solving skills. Ability to “think” process flows is a plus in a regulated environment. Multi task balancing objectives along with issue resolution and day to day activities. Excellent communication skills including but not limited to documentation, presentation and facilitation skills.

Education:

Four year college degree and/or extensive experience managing a complex integrated materials handling environment, preferably in a pharmaceutical, or other cGMP warehouse environment.

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Quality Assurance Manager (Charlestown, IN)

Job Description:

POSITION SUMMARY: Responsible for the direction and review of all activities performed by the QA Associates. Responsible for reviewing fulfillment, incoming inspection, and print activities for conformance to Current Good Manufacturing Practices (cGMP), Good Documentation Practices (GDP), Standard Operating Procedures (SOP) and Work Orders/Instructions. Responsible for assuring products conform to established requirements and standards through appropriate audit and inspection activities. Identification and resolution of non-conformances through gathering relevant, factual information and data. KEY RESPONSIBILITIES: Daily assignment of QA Associates to fulfillment, incoming inspection, DEA cage, refrigerator, and print production areas as needed. Monitor and review quality paperwork in fulfillment, incoming inspection, and print processing prior to daily submission, including job jackets/batch records and receivers. Responsible for audit of fulfillment, incoming inspection, and print processing activities to ensure conformance to cGMP, GDP, SOPs, and Work Order/Instructions. Schedule, oversee, and review reports for scale calibration, pest control program, and environmental sensor monitoring calibration. Monitors environmental control systems, perform and record monthly assessments, and provide annual reports to QA management. Documentation, reporting, and analysis of non-conformances, deviations, rejected materials, concealed shortage/overages to Quality and Program Management as applicable. Oversee the investigative process to ensure Quality Investigations and CAPAs related to Operations and Quality Assurance are reviewed, approved, and resolved in a consistently compliant and timely manner. Resolve incidents using business communications, trending, root cause analysis, and corrective/preventive action activities to allow the business to improve product and process quality. Lead process improvement activities for Quality Assurance, Operations, and other departments as needed. Create and review critical quality communications, investigation summaries, and other quality related documents. Review and approve process change controls. Conduct internal and external audits. Review and approve CAPAs and effectiveness checks in conjunction with QA management. Work with subject matter experts on technical subjects in a positive, collaborative manner to prepare controlled documents. Oversees the distribution of new controlled documents, procedures, and instructions. Deliver procedure based and Quality training as required. The above duties are meant to be representative of the position and not all-inclusive. Supervisory Management: Will carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

Openings: 1


Requirements:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Able to interpret ANSI sampling standards. Ability to prepare and write investigational reports for management review. Working knowledge of current Good Manufacturing Practices and Good Documentation Practices. Able to use Microsoft Excel and Word at the following levels: Word – Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Excel – Intermediate Level: This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases. With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Proficient in use of computers and ability to learn internal software programs.

Education:

Bachelor's degree or equivalent experience. Minimum of 2 to 4 years QA experience in regulated industry is required.

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Print Production Manager (Carlstadt or Lakewood, NJ)

Job Description:

Schedules and monitors work flow and deliverables of Print Production Department employees utilizing SharePoint system. Manages staff, work orders, and ensures delivery of print products to meet client service level agreements. Provides creative direction to Print Production staff consisting of in-house graphic artists, production and VDP programming personnel. Directly supervises employees with a broad range of skills including Graphic Artists, Variable Data Programming and Printer Operators. Interfaces with internal company departments such as IT, Professional Services, PMO to help identify most efficient project process paths which meet client requirements. Coordinates and facilitates work flow when necessary.Responsible for capturing and oversight of Print Production personnel direct labor hours. Provides LOE (Level of Effort) and internal costs and assists with pricing client projects as it relates to Print Production. Recommends changes to processes, software or hardware to make improvements in the areas of responsibility. Assists and provides direction to creative, VDP programming and provides esthetic insight. Addresses any performance issues / achievements in conjunction with Human Resources. Has an understanding of PDMA, cGMP, HIPAA, adverse events and other company regulatory standards and regulations.

Openings: 1


Requirements:

The ideal candidate shall possess a minimum of two years’ experience and/or Management in a Print Production environment. The ideal candidate should be well versed in Variable Data Printing techniques utilizing Xerox FreeFlow or VIPP variable data processing tools and software. A person who possesses both artistic and technical competencies will excel. Experience with Adobe Creative Cloud tools. Must be well versed with Acrobat full version, InDesign & Illustrator (MAC Preferred).Working knowledge of Windows software, including MS-Word, Access, and Excel. Working experience with Xerox production printers, FreeFlow a plus. Knowledge of VIPP (FreeFlow) VDP programming and setup a plus.

Education:

Bachelor’s degree or equivalent experience level.

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