Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Business Systems Analyst - (Somerset, NJ)

Job Description:

The Business Systems Analyst’s role is to define and plan enabling solutions for drug sampling and literature fulfillment programs after gathering and analyzing business and systems requirements. In partnership with the head of System Design & Planning, BSA decides which solution best matches the business/technical needs, and determines whether the request represents configuration or modifications. The BSA works directly with customer-facing colleagues and pharmaceutical clients using effective communication and business acumen in tandem with a working technical knowledge of the company’s solution offerings. SDLC responsibilities include solution planning; requirements definition and documentation; facilitating development and testing; and preparing for the launch and operational support of the solution. Serve as the primary contact for the assigned information systems by being a liaison between technical staff and clients. Will be the IT product owner (subject matter expert) for the assigned information systems. Provide post-implementation support to all stakeholders including triaging system problems. Identify the best solution to a job request and coordinate the resolution accordingly. Accountable for system administration including, client and user setup, and business rule configurations for the assigned information systems. Plan and participate in deployment of information systems they are responsible for. Generates reports and queries using SQL skills, and analyzes data to make conclusions Meet with various stakeholders including decision makers, system owners and end users to understand their business models/needs and gather requirements for new solutions. Analyze the requirements and translate them into project vision, project deliverables, business process flows, system models, detailed requirements specifications and sample data as per Knipper’s standards, policies and procedures. Provide a set of alternative solutions to address the stakeholder’s needs and achieve consensus on the solution that needs to be implemented. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow. Either prepare or oversee the preparation of system requirements specifications, functional design specifications, and data interface agreements

Openings: 1


Requirements:

Ability to evaluate business processes from a business and technical perspective. Experience in gathering requirements, analysis and documentation. Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products. Experienced with software development methodologies/life cycles and associated processes. Experienced with object-oriented concepts, modeling, practices and procedures. Excellent analytical, mathematical, logical and creative problem-solving skills. Excellent understanding of the organization’s goals and objectives. Excellent written and oral communication skills. Excellent listening and interpersonal skills with ability to develop good working relationships. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented and collaborative environment. Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel, Access and/or PowerPoint. Experience with Pharmaceutical commercial data models including HCP profiles, customer target lists, rep rosters, drug sample transactions Experience with Pharmaceutical drug sample order management and distribution processes, sample accountability regulations (PDMA) and processes, touch point interactions with HCPs Health care, Pharmaceutical or life science industry experiences a plus. Knowledge of Visio or other diagramming software a plus. Knowledge of entity relationships and ability to query databases using SQL. Knowledge of MS SQL and .Net applications and development

Education:

Bachelors Degree in computer science, information systems, or a business discipline. 7+ years work experience as a business analyst with technical skills ,or as a systems analyst with business requirements experience

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Customer Service Representative - Call Center (Lawrenceville, NJ)

Job Description:

The Customer Service Representative (CSR) is an important member of the contact center team that maintains customer relationships, understands products and services, understands and researches inquiries, assembles and communicates information, verifies customers' understanding of information, answers and records customer inquiries and expands the customer base both in terms of the number of customers and in the number of products being sampled by each customer. KEY RESPONSIBILITIES: Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives by handling incoming phone calls and emails requesting samples, literature and product information following business rules. Responsible for all initial interaction via phone and email with customers and sales representatives, including capturing profiling answers about the practice, other healthcare professionals at that practice and servicing the requests of the practice according to business rules. Answer calls, emails and requests to meet and exceed service level goals. Strive to fulfill requests during initial contact with the customer. Having the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for auto shipment according to business rules. Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail. Accurately and completely capture information and update systems appropriately . Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor. Handle potentially negative situations with customers and sales representatives with tact and diplomacy. Be flexible, organized and able to comply with constantly changing business rules about processes, products and literature offerings. Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution. Understand when an issue must be escalated and to whom it should be escalated. Make outbound calls for other reasons as required. Find in the systems and provide availability, tracking and shipping information as needed. Assist department with additional duties as directed by the Manager and provide timely completion of special tasks when requested. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

1-2 years of customer service experience in a call center or similar environment Work in the medical or pharmaceutical area a plus. KNOWLEDGE, SKILLS & ABILITIES: Excellent Written and Oral Communication Skills. Active listening skills. Able to quickly establish rapport/relationships on phone instill trust and confidence on phone. Must be able to demonstrate ability to think on your feet, fill empty space with relevant discussion. Must demonstrate a true passion for speaking with people, cannot be shy in conversations. Able to present a positive spin on disappointing news. High Productivity. Focus on the Customer . Desire for Continuous Learning. Ability to work independently and as a productive part of the Customer Service Team with little direction from the Manager. Adaptable, flexible and readily adjusts to changing departmental and business needs. Computer literate with Microsoft Office, including Outlook. Ability to multi-task. Able to deal with frustrated and angry customers. Able to prioritize own work depending on call and email volume.

Education:

High School Diploma or equivalent.

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Sample Accountability Coordinator - (Somerset, NJ)

Job Description:

The primary function of the Sample Accountability Support Coordinator is to support one or more Client Field Sales Forces with Sample Accountability related requests and to support the internal Sample Accountability team. This position requires an individual that is well organized and can work independently or in a team-oriented environment. The Sample Accountability Coordinator role requires good communication skills, both written and verbal, as well as an attention to detail. On a daily basis, review, coordinate and maintain business activities with managers and analysts. Prepare folders and maintain filing of PDMA documentation, records, manuals for regulatory purposes. Document storage and retrieval. Perform daily quality control checks on scanned and data entered documents. Receive error corrections and enter them in the system database. Provide copies to Data Entry to scan image with corrections. Fax and copy all documentation. Distribute monthly reports. Maintain active roster of all Client Field Representatives per project(s). Perform data entry of sample related transactions including sample shipments, acknowledgements of delivery, sample transfers, sample returns, and periodic inventories as designated by each client. Communicate with field personnel (Representatives/District and Region Managers, etc.) via phone, e-mail, or fax to maintain compliance in all aspects of PDMA regulations. Maintain and process signature audit data and letters as per client specifications.

Openings: 1


Requirements:

Basic math skills. Experience with and knowledge of PDMA/FDA regulations is a plus. Working knowledge of Microsoft Office Excel and Word. Excellent organizational and data entry skills. Detail orientation with computer knowledge and good customer service awareness.

Education:

Two years college degree or High School diploma plus three years work experience

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Material Handler/Forklift Operator 11:30 am - 8 pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY: This is a Temporary position. The associate is certified in the safe operation of assorted material handling equipment. Able to complete duties as directed by management both accurately and in a timely manner. KEY RESPONSIBILITIES: Maintains a safe work environment at all times. Reports any unsafe issues to the supervisor. Focus on quality and accuracy as part of the company wide goal: Quality First Display: Caring, Honesty, Accountability, Respect, and Trust (CHART). Maintains a clean work environment at all times in accordance with sanitation standard operating procedures. Expected to maintain good general housekeeping practices throughout the facilities. Reports any sanitation issues to the supervisor. Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, material handling safe practices, Warehouse Management System (WMS) navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly. Certified to safely operate material handling equipment in various areas and various applications. Some of the equipment types are: sit down counter balance, deep reach truck, order selector, turret truck, and electric pallet jacks. Equipment can be expected to be utilized in standard aisle configurations, wire guided configurations, and in refrigerated configurations. The equipment will be utilized for inbound trailer unloading, put away of stock, movement of stock, cycle counting of stock, picking of stock, and outbound loading of trailers and LTL. Those with company authorization may be qualified to drive company vehicles such as box truck and vans. Said vehicles can be expected to be driven between facility sites, special deliveries, vendor applications, and post office deliveries. As directed by the WMS, users will be expected to follow the system direction to complete daily activities. Activities are done by utilizing the WMS through either radio frequency (RF) equipment, pick to light technologies, or computer based work stations. Users can be expected to work within various areas of distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, DEA, freezer, and refrigerated space. Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently. Along with WMS functions, other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily. Expected to assist with the training of new employees. Perform other assigned tasks as directed by management.

Openings: 2


Requirements:

Must be forklift certified. Must be proficient in MS Excel and use of scale counter. Basic math skills are necessary. Knowledge of WMS (Warehouse Management System). Must be able to lift 50 to 70 pounds. One year related experience and/or training.

Education:

High school diploma or general education degree (GED).

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Sample Accountability Technical Support Specialist (Somerset, NJ)

Job Description:

POSITION SUMMARY: The Sample Accountability Technical Support Specialist will serve as the technical and business process liaison between the Sample Accountability Department (SA), Information Technology (IT), Software Engineering (SE), and other departments within the organization. Responsibilities include maximizing current analytical tools, creating complex Excel spreadsheets and PowerPoint presentations, and building Access databases, all with a high-level of proficiency, and with adherence to the Prescription Drug Marketing Act (PDMA), client business rules, work instructions and internal corporate policies and procedures. This position will supervise one or more direct reports. KEY RESPONSIBILITIES: Supervises the work of the Sample Accountability Technical Support Coordinator in support of the Sample Accountability Department and SA client teams, which includes, but is not limited to, mentoring and providing direction and guidance, monitoring and approving work hours in the TimeTrak and ReSource Systems, and administering the mid-year and year-end review. Oversees the daily tasks and deliverables assigned to the SA Technical Team, ensuring all deadlines are met with a high level of accuracy, which includes the daily review of the SA Tech email box. Analyzes Call/eMail Log data, and implements enhancements. Updates Call/email Log metrics ensuring accuracy, provides reporting to SA client teams. Subject matter expert supporting the sample accountability business intelligence system, which includes understanding client requirements, building and revising reports/cards, creating training presentations, training internal stakeholders and client Teams. Learns existing systems, and serves as the subject matter expert for the Sample Accountability Department and SA Technical Support Coordinator, which includes creating training presentations and training internal stakeholders. Creates/updates systems and/or business-related work instructions, FAQs, and provides trainings. Liaison between Software Engineering (SE), Information Technology (IT), Data Entry (DE) and other internal teams in support of the SA Department and SA clients. Researches technical and process issues related to the Sample Accountability Systems (PharmaComply, SIMS), the SA Department and/or SA client teams, and provides solutions. Reviews existing business and system processes periodically to build efficiencies, creates new processes, where applicable. Utilizes Access, Excel, and other systems to update or build complex reports, trackers and forms in support of the Sample Accountability Department and SA client teams. Provides training and creates training presentations and work instructions. Creates PowerPoint presentations, charts and graphs upon request by the SA Department in preparation for client Quarterly Business Reviews (QBRs) and miscellaneous internal and client presentations and meetings. Creates and updates department work orders and work instructions to ensure all aspects of the task, process and system are accurately conveyed. Generates Change Requests (CR), Project Management (PM) tickets and ScoreCards in support of system research, updates and changes, and provides all follow-up until the work is completed. Performs ad hoc system, process and administrative tasks as scheduled and upon request. Trouble shoots issues pertaining to the Sample Accountability Systems (PharmaComply, SIMS), which includes providing user access. Generates signature verification letters, reconciliation reports and miscellaneous reports in support of the Sample Accountability Department and SA clients. Oversees the ordering and maintenance of supplies for the Sample Accountability Department. The above duties are meant to be representative of the position and not all-inclusive. KNOWLEDGE, SKILLS & ABILITIES: Quick learner with proven computer and systems aptitude and experience. Strong organizational and planning skills. Strong interpersonal, communication, and writing skills. Supervisory skills with the ability to delegate work as needed, ensuring all work is clearly understood, completed accurately and on time. Strong analytical skills, with a high-level of accuracy. Ability to proactively anticipate issues. Strong knowledge of Microsoft Office; Outlook, Word and Excel (Pivot Tables Charts, Graphs, etc.) Proficiency in Microsoft Access. Working knowledge of Microsoft Project a plus. Ability to make decisions using sound judgment. Maintains professionalism in a deadline-driven environment. Ability to multitask across various client teams and projects. Ability to proactively troubleshoot and identify system issues, and present suggested resolutions. Detail oriented. Strong time-management and prioritization skills. Punctual, dependable with a positive attitude. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Openings: 1


Requirements:

Experience in a technical/business environment. Demonstrated capability to supervise effectively, to analyze data (trending, projections, reporting, etc.) and to communicate and interact with all levels of the organization. Experience prioritizing and delegating work using sound judgment, often times with competing and changing priorities.

Education:

Associates Degree or equivalent certificate training or experience.

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Quality Assurance Director (Lakewood, NJ)

Job Description:

The Director of Quality Assurance (“Director”) will lead the implementation of business control systems and assist the Senior Management team in meeting quality expectations. In this leadership capacity, the Director will function as internal auditor, ensuring compliance with Good Manufacturing Practices as well as a broad range of federal and state policies, procedures and regulations relating to drug, device and food warehousing and distribution operations. The Director is responsible for strategic risk assessments of support functions to identify areas of highest risk and to prevent potential liability to the Company. The Director identifies gaps, inefficiencies, and inconsistencies in internal systems, and creates appropriate common systems to ensure compliance across Knipper’s warehousing facilities. The Director oversees all Quality functions; development and implementation of the Quality Management System (“QMS”), shaping and establishing quality standards of products and performance; tracking, reviewing and approving internal documentation and customer deliverables; providing input to and monitoring corrective actions; and internal quality training. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Undertake the leadership responsibility for quality assurance by creating and implementing a system for on-going evaluation of appropriate business processes, procedures, and controls. Perform strategic risk assessments of various projects to identify areas of highest risks and needs for controls. Provide consultative services that include process engineering and improvement, development of fiscal control plan and best practices, management of information, record management, space planning, and related functions. Oversee Quality functions ensuring that the receipt, warehousing, assembly and distribution of physician samples conform to PDMA and cGMP’s requirements, Corporate Standard Operating Procedures (SOPs) and Program Specific Operating Procedures. Recommend procedures to eliminate gaps, inefficiencies and inconsistencies in internal systems to ensure quality and compliance. Serve as the internal expert on rules and regulations relating to all quality, operations and distribution issues. Independently determine the need for legal review and/or approval for exceptions to standard operating practices and procedures. Provide guidance to staff on interpretation and implementation of policies. Monitor effectiveness of QA initiatives and CAPA plans. Develop and deliver training on QA procedures and to address critical needs, as identified through agency, client and internal audits. Establish continuous improvement systems to enhance functionality based on feedback from clients and departments. Work closely with Professional Services, Operations, IT/IS and Contact Center in meeting QA and FDA requirements. Undertake special projects; conduct analyses and make recommendations, act as inside consultant to evaluate non-routine problems, make professional written and oral presentations. Performs responsibilities in a professional manner, meeting the Company’s CHART principles, mission and goals. Supervisory Responsibilities This job has supervisory responsibilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Computer Skills To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Human Resource systems; Internet software; Inventory software; Manufacturing software; Order Processing systems; Project Management software; Spreadsheet software and Word Processing software and/or demonstrable proficiency with the Microsoft Office suite of products. Certificates, Licenses, Registrations Other Skills and Abilities Must be skilled at conducting strategic risk assessments and implementing solutions to address critical needs. Must have strong persuasive abilities to influence cooperation and compliance with work methodologies without direct reporting authority. Must have demonstrable ability to work as a member of a team and to provide expertise to a large multi-functional staff. Must have experience in developing, writing, and communicating internal policies and procedures. The Director will be effective at solving problems, not just defining them. The Director will have demonstrable training skill – one-on-one or before groups.

Openings: 1


Requirements:

Extensive experience in compliance management and a broad understanding of regulations relating to the pharmaceutical industry across many federal and state agencies, private industry, and other organizations required. In-depth knowledge of Company policies and regulations, and the intricate and often delicate complex interactions between business units will be required of the Director. Must have an understanding of the principles and an in-depth knowledge of applicable federal rules and regulations. Must have knowledge of regulations and safety practices related to Company product. Must demonstrate expertise in conducting internal audits and recommending improved controls to assist teams in passing external audits.

Education:

Bachelor's degree (B. A.) from four (4) year college or university; or ten (ten) or more years related experience and/or training; or equivalent combination of education and experience required. Master’s Degree in Business Administration or similar preferred.

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Sample Inventory Specialist- Somerset, NJ

Job Description:

The Sample Inventory Specialist is responsible for coordinating sample inventory closeouts, annual audits and storage inspections conducted by a third party inventory management vendor for one of the Company’s clients. The Sample Inventory Specialist acts as a liaison between the client, third party vendor, and internal Company staff and maintains various reports to maintain sample inventory records and regulatory requirements. The Sample Inventory Specialist is also responsible for relative communications to pharmaceutical sales representatives and district managers. KEY RESPONSIBILITIES: Ensure that all annual inventories for 400-500 pharmaceutical sales representatives are coordinated and scheduled, on a monthly basis, by the third party vendor. Ensure that all closeout inventories for 50-60 pharmaceutical sales representatives are coordinated and scheduled, on a regular basis, by the third party vendor Ensure that annual inventories, closeouts, and storage inspections are scheduled in accordance within client business rules and in accordance with the regulations as cited in the Prescription Drug Marketing Act (PDMA). Assist in the creation of instructions and forms required for third party vendor to complete annual sample inventories, closeouts, and storage inspections. Communicate necessary statistics and alarming information regarding inventories to client, as well as Company management and signature audit staff. Verify all completed inventories on client Master List (annual and closeout) are updated to the Reconciliation List for the Sample Accountability Analyst. Follow up on any non-compliant issues that arise as a result of the inventories performed by the third party vendor and bring to the attention of Company management. Monitor inventory of forms and supplies maintained by the third party vendor to ensure necessary stock for upcoming annual inventories and closeouts. Demonstrate a willingness to continuously improve the inventory and closeouts programs and processes. Ensure client communications are disseminated in a timely manner to the sales force as necessary. Assume additional projects as required with third party vendor or Sample Accountability team. Other Responsibilities: Follow all client business rules and Company policies and procedures. Adhere to client Deviation Management. Maintain compliance with the PDMA regulations regarding the scheduling of annual inventories and closeouts. Periodic management review and feedback to ensure that Lilly’s goals and objectives are consistent with the expectations as cited in the agreed Statement of Work. Adhere to client expectations and workmanship standards. Maintain work areas and common areas to assure that client confidential information is maintained. Preparation of work plans and schedules. Strive to exceed customer/client needs. Communicate clearly and professionally in emails and on phone calls. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Three to four years related work experience. Sample Accountability/Regulatory experience preferred. Exceptional communication and writing skills and customer service or auditing experience. Outstanding organizational skills and attention to detail. Proficient in Microsoft Office. Ability to create complex spreadsheets and analyze data. Experience in FDA regulated multi-operational pharmaceutical environment. Project management experience preferred. Knowledge of PDMA regulations and a working knowledge of Sales Force Automation systems.

Education:

Bachelors degree preferred or equivalent certificate/experience.

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Head, Product Development

Job Description:

POSITION SUMMARY: The Head of Product Development will drive strategic direction of Knipper’s technology service offerings and products. (S)he will be responsible for developing innovative solutions to client problems that will scale across several clients. He will be responsible for identifying product opportunities from the custom solutions portfolio, and managing the development and direction of product lines including new products and feature enhancements, competitive assessment, messaging, sales training and adoption. He will champion a customer-centric vision for how Knipper’s Sample Management solution platforms will empower customers to maximize customer conversion and overall life time value. KEY RESPONSIBILITIES: Identify opportunities of product development from the unique custom solutions we provide to our clients Engages with Sales, Product Management and Leadership Team to identify these opportunities Define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets Translate this roadmap into well-defined product requirements, user stories, and acceptance criteria Identify and analyze potential product partnerships; Work with Marketing to define Go To Marketing strategy Communicate and build consensus across multiple departments in creating the product roadmap, with corresponding budgets Develop direction-setting strategies and understand detailed APIs Guide teams to increase profitability of existing products; Own the entire product life cycle, from planning to execution Collaborate with key stakeholders and Technology teams to align development, testing, and delivery of defined capabilities Identify risks, challenges, opportunities, and business integration needs Conduct research and integrate competitive best practices into product requirements The above duties are meant to be representative of the position and not all-inclusive. Supervisory Management Will carry out directorial responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts. Responsible for communicating company vision and objectives in order to drive desired changes.

Openings: 1


Requirements:

Experienced in serving as a product evangelist with Marketing, Sales, Support and Client Services organizations to help them understand product feature sets, on-boarding and support processes and customer value proposition to assure successful roll-out of new product and features Excellent “client facing” communication and presentation skills, comfortable presenting to senior leadership (able to speak the language of Tech and Business teams) with strong attention to detail and the ability to see and explain the big picture Demonstrable experience in leading the build of complex web and mobile apps Experience with Agile and Scrum software development methodologies A record of successful delivery of software applications as an individual, team leader and/or development manager Experienced in leading the development of SaaS and cloud based applications At least 7+ years’ experience in working through the design, development & release cycle and delivering software products to the market Strong understanding of SDLC principles Knowledge of DevOps practices; continuous delivery and infrastructure Ability to lead cross functional project teams to ensure new platform solutions are innovative, easy to use and easy to deploy while meeting customer requirements and commitments • Experienced in building strong relationships with stakeholders throughout the organization • Effective documentation of defects with detail, accuracy, and conciseness while ensuring defect reproduction • Demonstrated strong emphasis on high quality data, documentation, analytics and reporting • Demonstrated abilities to handle multiple concurrent projects effectively with varying tasks and priorities and minimal supervision • The candidate must be self-motivated, inquisitive and possesses a strong sense of ownership of all responsibilities including follow-up and follow-through on all projects

Education:

Position requires a Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field, and 3+ years of experience in managing consumer-facing technology implementation and integration; Master’s preferred. Knowledge of FDA’s validation requirements, cGMP, PDMA, GAMP5, HIPAA Security and Privacy Administrative Requirements, and 21 CFR Part 11 compliance is preferred

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Business Manager - Sales

Job Description:

POSITION SUMMARY: Drive overall company growth through establishing and maintaining profitable relationships with customers. This position combines administrative support for the business development team as well as holds responsibility for delivering results related to increasing relationships and revenue. KEY RESPONSIBILITIES: Work closely with Sales, VP to support sales initiatives in order to meet and/or exceed company revenue and profitability goals Schedule customer and prospect visits in an efficient and cost effective manner. Capture action items and follow-up on those items in order to deliver client/prospective client requests. Prepare pre-call planning and post-call follow up. Utilize Salesforce.com database; enter data, run reports, analyze reports to forecast business. Sell full array of Knipper products by developing new clients and converting active pipeline of prospects utilizing relationship development strategies. Participate in all financial aspects of client relationship including writing, reviewing/proofreading contracts, determining pricing and billing, collections, and developing scope of work. Work with Legal to ensure all contracts and legal documents are accurate and up-to-date. Participate in preparation of presentations, demonstrations and deliver same to clients. Demonstrated ability to effectively manage difficult situations involving client and colleague stakeholders Communicate with customers in a manner that demonstrates knowledge, builds relationships and identifies opportunities for mutual benefit. Communicate information efficiently and in a timely manner. Ensure that internal staff members are kept informed regarding anticipated and ongoing projects. Set priorities when necessary. Assist clients with their overall marketing plans and strategies on their prospective promotional campaigns. Manage difficult situations involving client and colleague stakeholders. Applied Technical Skills Be knowledgeable in the following PDMA guidance and policies PhRMA guidelines OIG guidelines Assure all administrative work is complete, accurate, and on time. Hold in confidence and protect all trade secrets, customer lists, material’s costs, pricing policies, production processes and any other forms of confidential information acquired while employed by the Company. Perform other duties deemed necessary by senior management. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Exceptional ability to develop rapport and build long term relationships. Superior communications skills, written and verbal. Strong attention to detail. Ability to manage negotiations and sell solutions/applications. Contribute to the preparation of presentations and proposals. Ability to travel to client locations (ground and air transportation). 60-to 80% regional travel to clients/prospective clients. Overnight, air travel approximately 3 times/month Ability to travel to and attend work industry sponsored trade shows both regional & national. Computer skills including working knowledge of Word, Excel, PowerPoint & Visio. Understand competition at both macro and product levels Be aware of marketplace conditions and opportunities Clearly communicate to SVP, Business Development ongoing events, issues and opportunities.

Education:

Education/Training: Bachelor’s degree Business Experience: Two to four years experience in Sales (business to business) and/or other client facing position. Skills in managing the contracting process and writing SOWs preferred. Account management in sample management or literature fulfillment industry highly desirable.

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