Careers at Knipper

At Knipper, our most valuable resource is our people. With experienced leadership from across the life science industries and a diverse workforce possessing a myriad of skill sets and expertise, our employees are what differentiate us most from our competition. It takes special people to so firmly adopt and continuously demonstrate the type of customer-centric culture that is the hallmark of all Knipper solutions. Committed – driven – intelligent people that can listen effectively, ask the right questions, build the right teams, and develop the best tools and processes to deliver success every time.

We are committed to our employee’s success. We believe in building a solid working relationship with each of our employees that is founded in mutual trust and caring. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Business Systems Analyst - (Somerset, NJ)

Job Description:

POSITION SUMMARY:

The Business Systems Analyst’s role is to define and plan enabling solutions for drug sampling and literature fulfillment programs after gathering and analyzing business and systems requirements.  In partnership with the head of Business Analysis team, BSA decides which solution best matches the business/technical needs, and determines whether the request represents configuration or modifications. 

The BSA works directly with customer-facing colleagues and pharmaceutical clients using effective communication and business acumen in tandem with a working technical knowledge of the company’s solution offerings. 

SDLC responsibilities include solution planning; requirements definition and documentation; facilitating development and testing; and preparing for the launch and operational support of the solution.  

KEY RESPONSIBILITIES:

1)     Application Support and Administration

·        Serve as the primary contact for the assigned information systems by being a liaison between technical staff and clients.

·        Will be the IT product owner (subject matter expert) for the assigned information systems.

·        Provide post-implementation support to all stakeholders including triaging system problems.

·        Identify the best solution to a job request and coordinate the resolution accordingly.

·        Accountable for system administration including, client and user setup, and business rule configurations for the assigned information systems.

·        Plan and participate in deployment of information systems they are responsible for.

·        Generates reports and queries using SQL skills, and analyzes data to make conclusions  

2)     Requirements Gathering, Analysis & Design

·        Meet with various stakeholders including decision makers, system owners and end users to understand their business models/needs and gather requirements for new solutions.

·        Analyze the requirements and translate them into project vision, project deliverables, business process flows, system models, detailed requirements specifications and sample data as per Knipper’s standards, policies and procedures.

·        Provide a set of alternative solutions to address the stakeholder’s needs and achieve consensus on the solution that needs to be implemented.

·        Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow.

·        Either prepare or oversee the preparation of system requirements specifications, functional design specifications, and data interface agreements

·        Review the documented specifications with stakeholders and ensure the approvals are obtained.

·        Ensure compatibility and interoperability of various information systems.

·        Review, analyze and report the effectiveness and efficiency of existing systems. Develop strategies for improving these systems and eliminating potential trouble areas. 

3)     Development

·        Review the documented requirements with assigned programmers and address any queries.

·        Participate in system design sessions while ensuring that the designs meet the end users needs and are traceable to the documented requirements.

·        Manage/address issues and concerns arising during design and development of the documented requirements.

·        Review development of information systems to keep abreast with the progress and to ensure the solution is in line with the documented requirements.

·        Serve as a liaison between programmers and other technical staff associated with the project. 

4)     Testing

·        Assist testing team in development of appropriate test plans, conditions, cases and scripts while ensuring their traceability to documented requirements.

·        Participate in testing to verify information systems meet the documented requirements.

·        Coordinate in-depth unit testing, system testing, validation and user acceptance testing of information systems.

·        Participate in defect review meetings to establish the validity of a reported defect (bug) and ascertain whether that is a defect, change or an enhancement. 

5)     Demonstration & Training

·        Create user guides for information systems.

·        Demonstrate information systems to anyone who has an interest in it.

·        Train stakeholders and end users on how to use the information systems. 

6)     Project Management

·        Adhere to all standard development processes as outlined by Knipper’s standards, policies and procedures.

·        Manage information requirements analysis interacting with appropriate internal and external resources for new and/or existing applications.

·        Manage and track scope of the project.

·        Ascertain if any new request is within the defined scope or is a change request and document it accordingly.

·        Manage customer deliverables, resolving issues and risks on various projects.

·        Communicate progress/status updates to Stakeholders/Program/Project managers.

·        Assist in project coordination or lead small project efforts as required. 

7)     General

·        Ensures the information systems adhere to various government agency rules and regulations as applicable.

·        Suggest new concepts to improve the function of systems analysis that will enhance the efficiencies and improve the profitability of the company.

·        Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. 

8)     Guidance

·        Provide guidance to junior members of the Business System Analyst team. 

       9)     Communication

      ·        Client focused with the ability to communicate effectively inside and outside an organization.

      ·        Ability to communicate at all levels of an organization.

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

Knowledge, Skills & Abilities:

·        Ability to evaluate business processes from a business and technical perspective.

·        Experience in gathering requirements, analysis and documentation.

·        Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

·        Experienced with software development methodologies/life cycles and associated processes.

·        Experienced with object-oriented concepts, modeling, practices and procedures.

·        Excellent analytical, mathematical, logical and creative problem-solving skills.

·        Excellent understanding of the organization’s goals and objectives.

·        Excellent written and oral communication skills.

·        Excellent listening and interpersonal skills with ability to develop good working relationships.

·        Keen attention to detail.

·        Ability to effectively prioritize and execute tasks in a high-pressure environment.

·        Strong customer service orientation.

·        Experience working in a team-oriented and collaborative environment.

·        Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel, Access and/or PowerPoint.

·        Experience with Pharmaceutical commercial data models including HCP profiles, customer target lists, rep rosters, drug sample transactions

·        Experience with Pharmaceutical  drug sample order management and distribution processes, sample accountability regulations (PDMA) and processes, touch point interactions with HCPs

 Desired Skills:

·        Health care, Pharmaceutical or life science industry experiences a plus.

·        Business Analysis certifications a plus.

·        Experience in unified Modeling Language (UML) a plus.

·        Knowledge of Team Foundation Server, Rational software or other CASE tools a plus.

·        Knowledge of Visio or other diagramming software a plus.

·        Knowledge of entity relationships and ability to query databases using SQL.

·        Knowledge of MS SQL and .Net applications and development

·        Software training experiences a plus.

·        Software testing experiences a plus.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

Education/Training: 

·        Bachelor’s Degree in computer science, information systems, or a business discipline or equivalent work experience.

·        Minimum 5 years work experience as a business analyst with technical skills, or as a systems analyst with business requirements experience.

 

Email Us to Apply

Material Handler/Forklift Operator 7:30 - 4pm (Lakewood, NJ)

Job Description:

POSITION SUMMARY:

The associate is certified in the safe operation of assorted material handling equipment. Able to complete duties as directed by management both accurately and in a timely manner.

·        Maintains a safe work environment at all times. Reports any unsafe issues to the supervisor.

·        Focus on quality and accuracy as part of the company wide goal: Quality First

·        Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).

·        Maintains a clean work environment at all times in accordance with sanitation standard operating procedures. Expected to maintain good general housekeeping practices throughout the facilities. Reports any sanitation issues to the supervisor.

·        Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, material handling safe practices, Warehouse Management System (WMS) navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.

·        Certified to safely operate material handling equipment in various areas and various applications. Some of the equipment types are: sit down counter balance, deep reach truck, order selector, turret truck, and electric pallet jacks. Equipment can be expected to be utilized in standard aisle configurations, wire guided configurations, and in refrigerated configurations. The equipment will be utilized for inbound trailer unloading, put away of stock, movement of stock, cycle counting of stock, picking of stock, and outbound loading of trailers and LTL.

·        Those with company authorization may be qualified to drive company vehicles such as box truck and vans. Said vehicles can be expected to be driven between facility sites, special deliveries, vendor applications, and post office deliveries.

·        As directed by the WMS, users will be expected to follow the system direction to complete daily activities. Activities are done by utilizing the WMS through either radio frequency (RF) equipment, pick to light technologies, or computer based work stations.

·        Users can be expected to work within various areas of distribution such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, DEA, freezer, and refrigerated space.

·        Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently.

·        As directed by management conduct a sweep of areas such as DEA, cold chain, various shipping stations, and outbound staging areas to ensure all outbound orders are to be loaded on carrier vehicles as expected and when expected.

·        Along with WMS functions, other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.

·        Expected to assist with the training of new employees.

·        Perform other assigned tasks as directed by management. 

 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

Openings: 1


Requirements:

One year related experience and/or training.

KNOWLEDGE, SKILLS & ABILITIES: 

·        Material Handling Equipment Certification

·        Knowledge of WMS (Warehouse Management System)

·        Proficient in use of Excel

·        Basic Math Skills

·        Use of Scale Counter

·        Lifting up to 60 lbs.

·        Favorable driver’s record is required for operation of company vehicles.

 

 

 

 

Education:

High School Diploma or GED. 

Email Us to Apply

Account Manager, Professional Services ( Lakewood, NJ)

Job Description:

Position Title:  Account Manager, Professional Services

 

POSITION SUMMARY:

Oversees the account team and operational specialists for assigned clients, serving as a primary interface and in conjunction with VP, Key Accounts/Director/Associate Director responsible for the management of client relationships, client satisfaction, and retention. Provides direction on program solutions and management. Leads the team in new business implementations.

 KEY RESPONSIBILITIES:  

Program Management Responsibilities

·        Provide client feedback to company subject matter experts and client service teams for development and process improvement

·        Define and develop project and program requirements with client and internal teams

·        Build strong and productive relationships with other departments and functions to ensure the best work product and efficiency

·        Manage escalations with the team, involving ADs and Directors on issues requiring senior management involvement

·        Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed 

Account Management Responsibilities

·        Responsible for supervising all client specific Professional Services activities for assigned accounts

·        Serve as the lead and primary client contact for new business implementations

·        Provide on-going consultation on all aspects of program strategy and program methodology

·        Accurately manage client billing, revenue, forecasting, annual budget and contract renewals

·        Provide regular reports to clients on budget, delivery timelines, program evaluation, recommendations and strategic plans

·        Responsible for maintaining, updating, understanding all client to company interactions

·        Monitors all communication between client and department.

·        Knows essential responsibilities and requirements for each client

·        In conjunction with PM, lead and/or participate in client status meetings 

Strategic Client Relationship Responsibilities

·        Responsible for managing overall client relationship in conjunction with VP, Key Accounts/Director/Associate Director

·        Contribute to client satisfaction process for assigned clients and implement corrective action when weaknesses are identified

·        Lead the account team to develop and execute quarterly account reviews and client QBRs 

People and Resource Management Responsibilities

·        Manages Program Manager(s) and Coordinators aligned with assigned accounts

·        Meets with Program Manager(s) to review workload, answer questions, set priorities

·        Carry out management responsibilities in accordance with the company’s policies and applicable laws

·        Responsibilities include; interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts

·        Responsible for communicating company vision and objectives in order to drive desired changes 

The above duties are meant to be representative of the position and not all-inclusive.

 

 

Openings: 2


Requirements:

Business Experience: Five years’ management experience. Experience within the pharma industry and client management or customer service is highly desirable.

KNOWLEDGE, SKILLS & ABILITIES:

·        Ability to build strong, productive relationships with clients and internal teams

·        Superior interpersonal, presentation, and communication skills

·        Ability to collaborate with clients to achieve marketing and business goals

·        Must be able to work independently, accepting accountability for achieving defined goals and objectives

·        Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues

·        Training

·        Proven ability to multitask and manage projects to successful completion

·        Proficient in MS Office Programs (Word, Excel, Outlook and PowerPoint)

Education:

Bachelor’s degree (BA/BS) required

 

Email Us to Apply

Compliance Analyst (Carlstadt, NJ)

Job Description:

POSITION SUMMARY:

The Compliance Analyst works under direct supervision of the Compliance Manager or Compliance Director and is responsible for daily operations of the Regulatory Affairs and Compliance department.  The Compliance Analyst operates primarily at the tactical level, but is required to know and understand FDA, DEA, HIPAA, Part 11 regulatory requirements in order to effectively support company compliance activities on a day-to-day basis. 

KEY RESPONSIBILITIES:

·        Non-compliance by Sales Representatives

·        Assists Regulatory Affairs and Compliance management on incident analysis and trending.

·        Conducts internal audits

·        Handles any updates to company’s mid-level prescriptive authority table for Rx and DEA sampling (review FDA, DEA, HHS websites, state websites, and SHALL)

·        Handles any updates to company’s State Loss / Theft Reporting

·        Aids Compliance Manager in monitoring changes to PDMA requirements and state requirements for drug sampling and sales representative activities.

·        Monitors the PDMA Alliance website and regulatory database (i.e. SHALL) for legislative and regulatory updates.

·        Conducts regulatory research and preliminary analysis on federal and state investigation and reporting requirements.

·        Conducts regulatory research on mid-level prescriptive authority.

·        Assists with preparation of materials for client audits alongside Compliance Administrator.

·        Assists with preparation of training materials for sales reps alongside Compliance Administrator.

·        Maintains client-related Regulatory Affairs and Compliance files alongside Compliance Administrator.

·        Document archiving as required alongside Compliance Administrator.

·        Maintains Resource hours accurately to capture billable, non-billable and overtime hours.

·        Schedule/assist/conduct Annual Regulatory trainings for employees.

The above duties are meant to be representative of the position and not all-inclusive.

 

 

 

 

 

Openings: 1


Requirements:

Minimum two (2) to four (4) years legal or compliance administrative background or legal/compliance support work experience.  Experience within the pharmaceutical industry and/or pharmaceutical distribution and warehousing is highly desirable.

KNOWLEDGE, SKILLS & ABILITIES:

·        Computer literate:  MS Office, Excel, and Word; basic understanding of data processing, ability to learn new business and customer management software/systems

·        Effective written and verbal communication, organizational and data entry skills

·        Detail oriented and has computer knowledge and good customer service awareness

 

 

Education:

Associates Degree at a minimum.  

Email Us to Apply

Operations Lead (8-4:30 pm) Charlestown, IN.

Job Description:

POSITION SUMMARY:

The Operations Lead will focus on the safety, quality and productivity of associates engaged in Operations activities assigned to them. 

KEY RESPONSIBILITIES:

  • Oversee pick pack operations in a Pick-to-Light environment.
  • Oversee pick pack operations in a refrigerated environment.
  • Maintain a safe Operations environment.
  • Review the Operations Work Instructions specific to each job they are overseeing prior to running the line.
  • Responsible for performing in-process inspections to ensure order accuracy on pick pack lines
  • Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. 
  • Ensure compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices (cGMP), and OSHA.)
  • Directly responsible for meeting distribution deadlines and the productivity of the line and pick pack operators under their supervision. 
  • Responsible for coordinating cycle counts with the Distribution Leads
  • Responsible for appropriate escalation of any incidents related to inventory or quality
  • Deploy labor, equipment, and systems focused on achieving benchmarks and productivity requirements for assigned job(s). 
  • Accurately report the consumption of resources (e.g., labor, materials, inventory, equipment, postage, etc…)
  • Ensure that paperwork and databases are updated and contain accurate and up-to-date information.
  • Assign individual tasks to associates; assess quality and productivity of output on an on-going basis, making adjustments to line and labor as necessary.
  • Participate in all training and process improvement initiatives. 
  • The above duties are meant to be representative of the position and not all-inclusive.

Supervisory Management

·        This position is responsible for following the directions of the Operations Supervisor, Operations Manager and other members of the Knipper Operations Management team.

·        This position is responsible for reporting back to the Operations Supervisor and Operations Manager on any and all situations that require escalation to management.   

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

Business Experience:  One year related supervisory experience or training; or equivalent combination of education and experience. 

KNOWLEDGE, SKILLS & ABILITIES:

·        Basic Supervisory Skills or training (including safety and regulatory specific training or experience)

·        General warehouse or distribution skills

·        Previous experience with Pick to Light picking

·        WMS experience a plus

·        Use of job specific machinery and equipment

·        Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.)

·        Basic to intermediate computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

·        Frequently required to stand or sit.

·        Frequently required to stoop, kneel, or crouch.

·        Frequently required to reach with hands and arms.

·        Frequently lift and/or move objects up to 20 pounds.

·        Occasionally lift and/or move objects up to 35 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

      

Education:

Education/Training:  High School Education or higher.  

 

 

 

Email Us to Apply

Program Manager (Somerset, NJ)

Job Description:

POSITION SUMMARY:

Accountable for managing a base of clients, acting as the primary client contact for ongoing business. The Program Manager is focused on the on-going execution of client programs and partners with the AM on implementations of new programs. The Program Manager serves as the day-to-day contact for all activities surrounding the scope of business with the client. This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time.

KEY RESPONSIBILITIES:

Program Management Responsibilities

  • At the direction of the Account Manager, facilitate program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts
  • Responsible for fully executing new and existing projects to completion
  • Prepare specifications in the form of business rules and required company and client documents
  • Perform annual reviews of all client jobs and identify and update existing Business Rules as required
  • Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates
  • Track the progress of in-process projects by conducting internal team meetings and monitoring operational area progress
  • Review work orders prepared by Professional Services coordinators and approve samples
  • Interact with all members of all functional areas to maintain efficient processes
  • Manage the change control process
  • Initiate and update all Project Scorecards
  • Must be familiar with the tasks of the Coordinator with the additional responsibilities noted above

Account Management Responsibilities

  • Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies
  • Act as the primary liaison with the client maintaining contact via telephone and email on ongoing programs
  • In conjunction with the Account Manager, resolve client issues and problems as they arise
  • Assist in the quoting process and budget preparation
  • In conjunction with the Account Manager lead client status meetings

Strategic Client Relationship Responsibilities

  • Partner with the Account Manager to develop and execute quarterly internal account reviews and client QBRs

People and Resource Management Responsibilities

  • Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours
  • Report to the Account Manager or Associate Director, Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise
  • Oversee coordinators to ensure the highest levels of customer service are met
  • Train new coordinators on PS and client-specific procedures for assigned accounts

The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

Approximately three to five years’ experience executing multi-faceted programs and meeting client deliverables. Experience within the pharmaceutical industry and client management or customer service is highly desirable. 

 KNOWLEDGE, SKILLS & ABILITIES:

  • Strong organization, analytical, both written and verbal communication and team building skills
  • Communicate with others to effectively achieve client & company objectives
  • Ability to multi-task
  • Strong knowledge of Microsoft Office, Excel, Word, Outlook

Education:

Bachelor’s degree, or Associate’s degree with equivalent experience, required.

Email Us to Apply

Business Manager - Sales Support

Job Description:

POSITION SUMMARY: Drive overall company growth through establishing and maintaining profitable relationships with customers. This position combines administrative support for the business development team as well as holds responsibility for delivering results related to increasing relationships and revenue. KEY RESPONSIBILITIES: Work closely with Sales, VP to support sales initiatives in order to meet and/or exceed company revenue and profitability goals Schedule customer and prospect visits in an efficient and cost effective manner. Capture action items and follow-up on those items in order to deliver client/prospective client requests. Prepare pre-call planning and post-call follow up. Utilize Salesforce.com database; enter data, run reports, analyze reports to forecast business. Sell full array of Knipper products by developing new clients and converting active pipeline of prospects utilizing relationship development strategies. Participate in all financial aspects of client relationship including writing, reviewing/proofreading contracts, determining pricing and billing, collections, and developing scope of work. Work with Legal to ensure all contracts and legal documents are accurate and up-to-date. Participate in preparation of presentations, demonstrations and deliver same to clients. Demonstrated ability to effectively manage difficult situations involving client and colleague stakeholders Communicate with customers in a manner that demonstrates knowledge, builds relationships and identifies opportunities for mutual benefit. Communicate information efficiently and in a timely manner. Ensure that internal staff members are kept informed regarding anticipated and ongoing projects. Set priorities when necessary. Assist clients with their overall marketing plans and strategies on their prospective promotional campaigns. Manage difficult situations involving client and colleague stakeholders. Applied Technical Skills Be knowledgeable in the following PDMA guidance and policies PhRMA guidelines OIG guidelines Assure all administrative work is complete, accurate, and on time. Hold in confidence and protect all trade secrets, customer lists, material’s costs, pricing policies, production processes and any other forms of confidential information acquired while employed by the Company. Perform other duties deemed necessary by senior management. The above duties are meant to be representative of the position and not all-inclusive.

Openings: 2


Requirements:

Exceptional ability to develop rapport and build long term relationships. Superior communications skills, written and verbal. Strong attention to detail. Ability to manage negotiations and sell solutions/applications. Contribute to the preparation of presentations and proposals. Ability to travel to client locations (ground and air transportation). 60-to 80% regional travel to clients/prospective clients. Overnight, air travel approximately 3 times/month Ability to travel to and attend work industry sponsored trade shows both regional & national. Computer skills including working knowledge of Word, Excel, PowerPoint & Visio. Understand competition at both macro and product levels Be aware of marketplace conditions and opportunities Clearly communicate to SVP, Business Development ongoing events, issues and opportunities.

Education:

Education/Training: Bachelor’s degree Business Experience: Two to four years experience in Sales (business to business) and/or other client facing position. Skills in managing the contracting process and writing SOWs preferred. Account management in sample management or literature fulfillment industry highly desirable.

Email Us to Apply

Software Engineer (Somerset/Lawrenceville, NJ)

Job Description:

POSITION SUMMARY:

We are looking for a versatile Software Engineer to join the Knipper IT team. Here at Knipper, you will focus on building and maintaining enterprise applications. Though we primarily use Microsoft SQL Server to write back-end code, and .NET for Front-end, you'll be expected to be capable of working with other languages such as ASP and Javascript

You must be available to work alongside our team in our Somerset and Lawrenceville offices.

Responsibilities include:

  • Taking specifications from the BSA group and writing the code to develop advanced, scalable and reusable application module
  • Maintenance and production support of Knipper’s IT systems
  • Working well within Knipper IT team and occasionally providing feedback on client projects
  • Participating actively in team meetings and collaborating on planning, development, testing and deployment
  • Learning independently to advance individual and team knowledge
  • Writing well documented, functional code that can pass testing procedures
  • Communicate effectively with project managers and Technology managers about project progress and complete assignments on schedule 

About Knipper IT: 

Knipper IT is responsible for the development and maintenance of Enterprise applications, which enables the company to provide services to our clients. In addition, we are also responsible for working with our clients to on-board them onto our platforms by doing custom integration with our clients’ IT systems.

Our approach to software development is to look for ways to write scalable and reusable modules which will enable us, not only to meet our objective of enhancement our platform, but to meet our clients’ objective of quick turn-around to meet their ever-changing needs.

This role plays two distinct functions:  one being development of core capabilities in our Enterprise systems working with internal stakeholders and the other on-boarding our clients by performing integration.

 

 

 

Openings: 1


Requirements:

Required Technical qualifications:

  • Proficiency in Microsoft .NET 4.5 or higher, ASP.NET, Boilerplate, MVC, Entity Framework
  • Proficiency in HTML5, CSS3, Javascript
  • Familiarity with AngularJS/React, Bootstrap, SASS
  • Familiarity with Microsoft Azure environment
  • Familiarity with Web services (SOAP/REST), and/or microservices development
  • Familiarity with source control (TFS – Team foundation server)
  • Advance knowledge of SQL and relational database to perform tuning and participate with Architects to enhance Application data model
  • Familiarity with Azure SQL Database/SQL Server, T-SQL, Stored Procedures
  • Understanding of material design, responsive design 
  • Understanding of continuous integration, Agile methodologies
  • Helpful skills include Microsoft SQL Server SSIS, Mulesoft ESB
  • Bachelor’s degree in computer science or computer engineering.

Preferred qualifications:

  • 5-7  years of experience with web development
  • Experience in developing Applications for Pharmaceuticals industry or any regulated industry; and maintain required documentation to meet compliance requirements
  • Experience with the Agile development methodology
  • A knowledge of security best practices in web software, especially preventing CSRF, XSS, and SQL injection attacks
  • Ability to work independently, perform under pressure and adapt to change
  • Excellent organizational, planning, and prioritization skills
  • High level of concern for quality of client deliverables and a high level of integrity

Education:

Education/Training: 

·        Bachelors degree in the field of Computer Science or Information Systems or related field or equivalent work experience.

·        3 to 5 years work experience as a software engineer or in a similar role with demonstrated experience developing business systems using technologies of Knipper’s development environment.

 

Email Us to Apply

Head, Product Development

Job Description:

POSITION SUMMARY:

 

The Head of Product Development will drive strategic direction of Knipper’s technology service offerings and products. (S)he will be responsible for developing innovative solutions to client problems that will scale across several clients. He will be responsible for identifying product opportunities from the custom solutions portfolio, and managing the development and direction of product lines including new products and feature enhancements, competitive assessment, messaging, sales training and adoption. He will champion a customer-centric vision for how Knipper’s Sample Management solution platforms will empower customers to maximize customer conversion and overall life time value.

 

KEY RESPONSIBILITIES:

·        Identify opportunities of product development from the unique custom solutions we provide to our clients

·        Engages with Sales, Product Management and Leadership Team to identify these opportunities

·        Define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets

·        Translate this roadmap into well-defined product requirements, user stories, and acceptance criteria

·        Identify and analyze potential product partnerships; Work with Marketing to define Go To Marketing strategy

·        Communicate and build consensus across multiple departments in creating the product roadmap, with corresponding budgets

·        Develop direction-setting strategies and understand detailed APIs

·        Guide teams to increase profitability of existing products; Own the entire product life cycle, from planning to execution

·        Collaborate with key stakeholders and Technology teams to align development, testing, and delivery of defined capabilities

·        Identify risks, challenges, opportunities, and business integration needs

·        Conduct research and integrate competitive best practices into product requirements

 

 The above duties are meant to be representative of the position and not all-inclusive.

 

 

Supervisory Management

Will carry out directorial responsibilities in accordance with the company’s policies and applicable laws.   

Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts.

Responsible for communicating company vision and objectives in order to drive desired changes.

 

Openings: 1


Requirements:

Required Knowledge, Skills & Abilities:

·        Experienced in serving as a product evangelist with Marketing, Sales, Support and Client Services organizations to help them understand product feature sets, on-boarding and support processes and customer value proposition to assure successful roll-out of new product and features

·        Excellent “client facing” communication and presentation skills, comfortable presenting to senior leadership (able to speak the language of Tech and Business teams) with strong attention to detail and the ability to see and explain the big picture

·        Demonstrable experience in leading the build of complex web and mobile apps

·        Experience with Agile and Scrum software development methodologies 

·        A record of successful delivery of software applications as an individual, team leader and/or development manager

·        Experienced in leading the development of SaaS and cloud based applications

·        At least 7+ years’ experience in working through the design, development & release cycle and delivering software products to the market

·        Strong understanding of SDLC principles

·        Knowledge of DevOps practices; continuous delivery and infrastructure

·        Ability to lead cross functional project teams to ensure new platform solutions are innovative, easy to use and easy to deploy while meeting customer requirements and commitments

·        Experienced in building strong relationships with stakeholders throughout the organization

·        Effective documentation of defects with detail, accuracy, and conciseness while ensuring defect reproduction 

·        Demonstrated strong emphasis on high quality data, documentation, analytics and reporting

·        Demonstrated abilities to handle multiple concurrent projects effectively with varying tasks and priorities and minimal supervision

·        The candidate must be self-motivated, inquisitive and possesses a strong sense of ownership of all responsibilities including follow-up and follow-through on all projects

 

Education:

Education/Training:

Position requires a Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field, and 3+ years of experience in managing consumer-facing technology implementation and integration; Master’s preferred

 

Knowledge of FDA’s validation requirements, cGMP, PDMA, GAMP5, HIPAA Security and Privacy Administrative Requirements, and 21 CFR Part 11 compliance is preferred

 

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Sample Accountability Manager- Lakewood, NJ

Job Description:

Location:  Lakewood, New Jersey

POSITION SUMMARY:

Responsible for administering multiple compliance accounts for  field sales sample activities in a pharmaceutical marketing environment while keeping projects involving prescription products in total compliance with the Prescription Drug and Marketing Act (PDMA); supervises the activities of assigned Sample Accountability Analysts  and Coordinators.

 

KEY RESPONSIBILITIES:

·        Work in conjunction with department staff to maintain productivity and efficiency ensuring all work is completed accurately and according to client requirements and deadlines.

·        Monitor team’s productivity & workflow  to improve processes and efficiency

·        Evaluate staffing/resource requirements.

·        Develop and implement Sample Accountability programs for new clients based on their business needs.

·        Administer Sample Accountability programs for existing clients and work to improve current program offerings.

·        Develop new sample related forms for clients in conjunction with the Software Engineering department.

·        Create and update client sample accountability training materials for field personnel and develop client Business Rules).

·        Interact with IT department to maximize system capabilities, report system issues, and identify/request enhancements.

·        Investigate and report to Client and PSSG Compliance Office any compliance issues according to FDA and/or Drug Enforcement Administration (DEA) schedule.

·        Ensure compliance with PDMA regulations for internal staff as well as field personnel.

·        Compose and Present training to clients as required

·        Provide training to internal staff on PDMA and SOPs.

·        Participate in client audits as necessary.

·        Assists Sample Accountability Analysts with field reconciliations when necessary.

·        Provide monthly billing information to the Finance department.

·        Review and approve client invoicing each month.

·        Participate in client off-site meetings as required.

·        Acts as a liaison between the customer and internal departments and transform customer’s business needs into functional and operational instructions.

·        Work with SA management team on resource allocation of assigned accounts.

·        Responsible for day-to-day decision making on team workload and client priorities.

·        Issue operational instructions to team members to execute client deliverables.

·        Plan team activities for client projects and implementations.

·        Participate in the employee evaluation process with Manager/Director, Sample Accountability.

·        Monitor sampling activities, supervise and/or perform monthly product reconciliation while advising sales representatives of PDMA regulations.

·        Perform and/or supervise monthly audit process, and develops analytical tools and monitor signature verification programs.

·        Issue program instructions to external PDMA auditors.

·        Develop metrics for trending purposes to detect possible drug diversion and significant loss of drug samples.

·        Ensure the accuracy of regulatory reports, develop program specific business rules and update compliance manuals.

·        Validate, monitor, and analyze sales representative’s documentation and reported activities to ensure adherence to regulatory requirements.

·        Interact with pharmaceutical Sales Representatives, District Managers, and Regulatory personnel.

·        Train internal staff on business rules and Sample Accoutability tasks.

·        Present sample accountability system demos to clients.

·        Work as a team with Professional Services for assigned accounts.

·        Perform administrative functions within the SA software systems to correctly configure client business rules.

·        Maintain the Resource and TimeTrak systems for direct reports

·        Attend weekly status meetings with clients

·        Provide quarterly business updates to accounts

·        Enter and monitor account change requests to ensure deadlines are met

·        Update and maintain client business rules annually 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

Related Experience:     Two to four years Sample Accountability Experience. 

KNOWLEDGE, SKILLS & ABILITIES:

·        Exceptional communication and writing skills and customer service or auditing experience. 

·        Ability to create flow chart diagrams.

·        Proficient in Microsoft Office.

·        Ability to supervise and lead small teams to execute project deliverables.

·        Ability to analyze and trend data.

·        Knowledge of PDMA regulations and a working knowledge of Sales Force Automation systems.

·        Exceptional time management skills

·        Ability to multitask

·        Ability to work in a team environment

·        Ability to work in a fast paced environment, remain flexible and establish priorities

 

Education:

Bachelors Degree preferably in a Business Discipline

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Sample Accountability Analyst (Somerset, NJ)

Job Description:

Location:  Somerset, New Jersey

POSITION SUMMARY:

The Sample Accountability Analysts primary responsibility is to perform sample reconciliations according to client business rules and to monitor exceptions.  This includes administering one or more client accounts for sales representative drug sample activities in a pharmaceutical marketing environment, while keeping projects involving prescription products in compliance with the Prescription Drug Marketing Act (PDMA).

 

KEY RESPONSIBILITIES:

 

·        Monitor and review Sales Representative’s sampling activities and sample transaction data via the Sample Accountability System and client systems.

·        Monitor and review Sales Representative’s sample compliance documentation and reported activities to ensure adherence to client business rules, PDMA regulations and regulatory requirements.

·        Generate and QC sample reconciliations for Sales Representatives covering time periods specified in client business rules.

·        Report business rule or PDMA infractions to the Manager, Sample Accountability and internal and external stakeholders as required.

·        Assist Sales Representatives in the reconciliation process by researching and analyzing sample transaction data and documents.

·        Interact daily with Sales Representatives, Sales Managers, and Regulatory personnel to perform or coordinate sample reconciliation-related activities.

·        Serve as liaison between the client and internal departments in support of the SA Manager to transform client business needs into functional and operational instructions.

·        Monitor and review all transactional and form rejects, exceptions and errors, and coordinate necessary corrective actions with Sales Representatives to bring closure to outstanding information or documentation.

·        Routinely review established business rules to ensure proper guidance is being conveyed to Sales Representatives as related to PDMA and processes.

·        Respond timely to inbound phone calls, voice messages, and email messages received from Sales Representatives with regard to sample accountability-related processes and their sample compliance matters.

·        Routinely review reports, metrics and trends to detect possible drug diversion and significant losses of drug samples.

·        Ensure the accuracy of regulatory reports and compliance-related trackers.

·        Assist in the development and maintenance of program specific business rules and compliance policy manuals as needed.

·        Perform daily and monthly audits of sample-related data, and monitor prescriber signature verification programs, providing required follow-up.

·        Coordinate third party field audits for Sales Representatives, and issue program instructions to external PDMA Auditors in adherence with client business rules and/or SOPs.

·        Monitor and properly maintain Sales Representative compliance records and documents, including but not limited to PDMA certification and sample storage location records.

·        Work with the Senior Sample Accountability Analyst to provide guidance to the Sample Accountability Coordinator as related to sample accountability tasks in support of client business rules and the internal SA client team.

·        Participate in client audits as necessary.

·        Assist in the data entry of sample related documentation as necessary.

·        Act as back-up for the Senior Sample Accountability Analyst.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 6


Requirements:

One - two years’ experience in a pharmaceutical, banking or finance environment preferred.  One - two years’ experience in a business or customer-service environment will be considered. Knowledge of the Prescription Drug Marketing Act (PDMA), sample accountability and Sales Force Automation systems (SFA) is a plus.   

KNOWLEDGE, SKILLS & ABILITIES: 

·        Working knowledge of Microsoft Outlook

·        Working knowledge of Microsoft Word and PowerPoint

·        Strong working knowledge of Microsoft Excel

·        Strong Math skills

·        Quick learner

·        Detail oriented

·        Strong communication and writing skills

·        Customer Service, auditing or reconciliation experience 

·        Ability to read and interpret flow chart diagrams

·        Ability to create spreadsheets/graphs and analyze/trend data

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Strong time-management skills

·        Punctual and dependable, with a positive attitude

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.

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Coordinator, Professional Services (Somerset, NJ) Long Term Temporary Position

Job Description:

This is a Temp to Hire position.

Location:  Somerset, New Jersey

POSITION SUMMARY:

Works under direct supervision of the Account Manager and/or Program Manager and is responsible for day-to-day operations of assigned client programs at that tactical level.  The Professional Services Coordinator works to provide daily support to the Professional Services Program Management team.

 

KEY RESPONSIBILITIES:

Program Management Responsibilities

·        Generate work orders and reports

·        Assist in inventory reconciliation

·        Preparation of client reports

·        Process special client requests

·        Provide internal clients with email, fax, and phone support

·        Prepare samples for client approval

·        Monitor inventory levels and back order situations

·        Set up job folders, filing and records storage procedures

·        Complete other program management tasks as identified by the Program Manager or Account Manager 

Account Management Responsibilities

·        Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service 

People and Resource Management Responsibilities

·        Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 2


Requirements:

One - two years’ work experience within an office environment. Experience within the pharmaceutical industry is highly desirable. 

KNOWLEDGE, SKILLS & ABILITIES: 

Effective written and verbal communication skills

Customer Service Skills

Detail Oriented

Microsoft Office Skills with a strong working knowledge of Excel, and Word

 

 

Education:

An Associate degreeis desirable.

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Sample Accountabiltiy Coordinator - (Somerset, NJ)

Job Description:

POSITION SUMMARY:

The primary function of the Sample Accountability Coordinator is to provide support to one or more internal Sample Accountability Teams and Client Field Forces in all aspects of Sample Accountability and PDMA Compliance.  This position is responsible for organizing the flow of work and for providing administrative support to multiple Team members and to programs with varying levels of complexities and sales force size, to enable the Team to meet the clients’ expected service levels.

KEY RESPONSIBILITIES:

·        Work closely with the Sample Accountability Team Lead, Sample Accountability Analysts and/or Sample Accountability Manager or Senior Manager to review, coordinate and maintain Program activities, ensuring daily deliverables are met without error, and in compliance with client business rules and internal Standard Operating Procedures (SOPs).

·        Prepare Sales Representative folders, and maintain all related Sample Accountability filing and archiving.

·       Monitor Sample Accountability System Error/Reject Reports and apply appropriate corrective action(s).

·       Perform daily review of Sample Accountability System data/form images to ensure accuracy, and address issues as appropriate.

·       Oversee and process Signature Verification Letters (SVL), following client business rules.

·        Monitor client Sample Accountability email box and faxes, and process correspondence accordingly.

·        Answer client Sample Accountability hotline, take accurate messages and update trackers accordingly.

·        Copy documentation.

·        Distribute scheduled and ad hoc reports.

·        Monitor and review client Sales Force roster and update Sample Accountability System accordingly, providing follow-up as needed.

·        Review Sample Accountability mail and process accordingly.

·        Monitor and review Storage Location Forms and contracts, updating the Sample Accountability System accordingly, providing follow-up as needed. 

·        Monitor Sales Representative responses to missing Sample Accountability forms and/or information and provide necessary follow-up.

·       Retrieve and respond to Client Hotline voice mail messages to ensure compliance with client specific Service Level Agreements (SLA) and business rules.

·       Assist Sample Accountability Manager, Senior Manager, Team Lead and/or Analysts in the generation of Reconciliation Reports and in other Sample Accountability tasks, as required.

·       Update all client-related trackers, as necessary.

 

The above duties are meant to be representative of the position and not all-inclusive.

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

·        Experience with basic office/administrative processes (i.e., fax machine, copy machine, computer, phone)

·        Working knowledge of Microsoft Office – Outlook, Excel, Word (PowerPoint a plus)

·        Ability to craft emails to convey the intended message

·        Solid interpersonal and phone skills

·        Strong organizational, prioritization and follow-up skills

·        Detail oriented

·        Quick learner

·        Customer service skills

·        Basic math skills

·        Data entry skills with high level of accuracy

·        Able to provide support to a Team

·        Ability to work effectively in a team environment and independently

·        Ability to use sound judgment in a deadline-driven environment

·        Knowledge of PDMA Regulations a plus

·        Punctual and dependable, with a positive attitude

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education:

Education/Training:  High school degree.  Associate’s Degree or some college courses preferred.  Equivalent certificate training or experience will be considered.  Prior administrative experience in an office environment desired.

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Pharmacist in Charge - Charlestown, Indiana

Job Description:

Position Title:  Pharmacist in Charge

Location:  Charlestown, Indiana

POSITION SUMMARY:

The Pharmacist in Charge will have key responsibilities related to Operations, Inventory, Personnel, and Patient Management where (s)he will develop and implement key strategies for the Specialty Pharmacy.  This role reports directly to the General Manager of KnippeRx.

KEY RESPONSIBILITIES:

 

Operations Management 

·        Direct the activities of the Pharmacy in all aspects of its operation, including compounding, distribution, delivery, customer service, quality assurance, regulatory control and short and long term planning.

·        Achieve pharmacy cost reduction, operational goals, and productivity goals.

·        Manage to achieve established quality parameters in compounding, clinical services and delivery.

·        Assure compliance with all applicable operating procedures, accreditation standards and applicable federal, state and local rules, regulations, and laws.

·        Support sales and marketing efforts in collaboration with other functional areas.

·        Establish and maintain programs associated with ongoing facility operation including housekeeping, environmental monitoring, pest control, preventative maintenance, calibration, security and waste management.

·        Develop and coordinate quality control activities.

·        Support the clinical and financial information requirements of other functional areas within the organization.

·        Develop and Monitor day to day activities of Pharmacy and Pharmacy personnel.

Inventory Management 

·        Develop and maintain programs to manage pharmacy inventory and medical equipment provided to patients.

·        Supervise and /or performs inventory control activities, to include but not limited to monitoring inventory levels, as well as, ordering, receiving, stocking and shipping.

Personnel Management 

·        Train and manage exempt and non-exempt pharmacy personnel.

·        Direct the utilization of pharmacy personnel and resources to maintain a high level of customer service and satisfaction.

·        Develop and manage safety programs for all pharmacy personnel.

·        Direct and supervise the activities of pharmacy technicians and other supportive personnel in meeting the department objectives and care needs of patients.

·        Evaluate performance and design development plans for all personnel.

Additional Responsibilities including Patient Management

·        Establish and manage delivery services for all patients.

·        Develop and maintain clinical monitoring programs for all therapies and patients as appropriate.

·        Coordinate start of care with nurse/physician.

·        Participate with nurse and physician in the development and revision to patient plan of care.

·        Participate in multidisciplinary patient care conferences.

·        Participate in the Strategic Improvement Plan (Performance Improvement Plan).

·        Perform other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

·        Significant experience in clinical monitoring services.

·        Excellent clinical pharmacy skills, laboratory value monitoring, and patient teaching skills

·        Ability to coordinate patient care and pharmacy operations.

·        Previous experience managing exempt and non-exempt personnel is preferred.

·        Well-developed problem solving and decision-making skills are required to make sound and intelligent decisions with respect to business, as well as clinical issues.

·        Must have strong verbal and written communication skills.

·        Personal resiliency to accept changing work flows, unexpected demands, and expeditiously reallocated time and efforts to self and others.

·        Experience in making fiscal decisions that positively affects the profitability of the business.

·        Broad working knowledge of products, drugs, pumps, and supplies used in the community in which the company provides services for patients.

·        Bilingual skills desirable (English/Spanish)

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

Pharm.D. degree in Pharmacy or Bachelor’s degree with experience.  Current unrestricted pharmacy licensure in Indiana State.  Previous HIPAA, Fraud Waste and Abuse, and Confidentiality Trainings.  Current CPR Certification is preferred.

Related Experience:  A minimum of 3 years of practical experience as a specialty pharmacist.

 

 

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Client Services Manager (Somerset, NJ)

Job Description:

POSITION SUMMARY:

The Professional Services Program Manager is accountable for managing a base of clients and providing strategic marketing consultation to achieve Knipper clients marketing objectives and to help grow and prove the effectiveness of client products.  The Program Manager is responsible for setting PS Coordinator priorities to ensure the highest level of client satisfaction is achieved and client deliverables are met.  The Program Manager is focused on the implementation and on-going execution of client programs.  The PM will spend approximately 70-80% of their time facilitating the flow of client programs through the company and 20-30% of their time in direct client interaction.  This job responsibility compliments the Account Manager’s role that is a more strategic role, along with more client facing time.

 

KEY RESPONSIBILITIES:

  • Facilitate program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts
  • Responsible for fully executing new and existing projects to completion
  • Prepare specifications in the form of business rules and required company and client documents
  • Perform annual reviews of all client jobs and identify and update existing Business Rules as required
  • Assure all required standard system reports, as well as custom designed reports are provided to the client according to documented deliverable dates
  • Review monthly invoicing and work directly with the Finance department to resolve billing inconsistencies
  • Report to the Account Manager or Director of Professional Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise
  • Track the progress of in-process projects by conducting internal team meetings and monitoring operational area progress
  • Review work orders prepared by Professional Services coordinators and approve samples
  • Interact with all members of all functional areas to maintain efficient processes
  • Act as the primary liaison with the client maintaining contact via telephone and email
  • Resolve client issues and problems as they arise
  • Manage the change control process
  • Initiate and update all Project Scorecards
  • Assist in the quoting process and budget preparation
  • Work with coordinators to ensure the highest levels of service are met
  • Maintain ReSource Hours and accurately capture billable, non-billable and overtime hours 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

·        Strong organization, analytical, both written and verbal communication and team building skills

·        Communicate with others to effectively achieve client & company objectives.

·        Ability to multi-task.

·        Knowledge of Microsoft Office, Excel, Word, Outlook

 

Education:

Education/Training:  Bachelor’s degree, or Associate’s degree with equivalent experience, required.

 

Business Experience: Three - five years’ experience with related sample management and sample distribution experience. Experience within the pharmaceutical industry and client management or customer service is highly desirable. 

 

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Forklift Operator 7:30-4pm (Charlestown, IN) Temp to Hire

Job Description:

This is a Temp to Hire position 

 

POSITION SUMMARY:

To efficiently execute the physical movement of all materials while operating various types of material handling equipment and adhering to safety protocols and standard operating procedures.  Material handling equipment may include: sit downs, stand-up reach truck, swing reach, order picker, pallet jacks and walkie-riders.   

 

KEY RESPONSIBILITIES:

·        Complete daily forklift inspections as required by OSHA

·        Complete battery watering as specified in SOP

·        Unload inbound shipments safely and move product to designated staging area

·        Assorted WMS tasks such as receiving incoming materials, counting, sorting, verification of item numbers, lot numbers, expiration dates, counting, data entering, and other visual verifications will be conducted frequently.

·        Perform pallet inspections on all inbound shipments to ensure pallets are in good condition/heat treated before put-away.  Swap out damaged pallets.

·        Utilize an RF handheld device to execute picking/put-away of materials in warehouse and cold chain areas, and other inventory moves

·        Perform flow rack replenishments to support distribution activities

·        Ensure all inbound and outbound pallets are accurate and free of damage

·        Report any inventory variances to Supervisor

·        Move pallets from drop zones and staging areas to shipping or other areas as directed by Supervisor

·        Operate and maintain material handling equipment in a safe manner.

·        Follow cGMP documentation practices

·        Maintain clean and organized aisles; pallets squared off in locations, remove hanging stretch-wrap and other trash

·        Adhere to all security requirements in the facility

·        Attention to detail on picks, verifying item descriptions, lot numbers and expiration dates

·        Perform physical inventory counts at specified intervals.

·        Assist in loading and unloading of shipments.

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

General warehouse or manufacturing skills

Use of job specific machinery and equipment

General ability to operate machinery

Basic computer skills

Manhattan SCALE experience a plus 

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit.

Frequently required to stoop, kneel, or crouch.

Frequently required to reach with hands and arms.

Frequently lift and/or move objects up to 35 pounds.

Occasionally lift and/or move objects up to 60 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

High School Education

Business Experience:  One year related experience or training. Experience on Raymond trucks a plus.

 

 

 

 

 

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Quality Assurance Associate (Charlestown, IN)

Job Description:

POSITION SUMMARY:

Performs all routine review and inspections of assembly, fulfillment, print, and receiving functions. Enforces compliance with SOP’s, cGMP, work order instructions, and all safety measures.

Reports all non-conformances to management.

 

KEY RESPONSIBILITIES:

  • Assembly Line Clearance and Start up – assure appropriate materials/products are present for a job, paperwork is reviewed and understood, line set-up complies with cGMP and Standard Operating Procedures.  This includes first piece inspection for conformance to written specifications (Work Order) and sample.
  • Review reconciliation of product and/or components in assembly and fulfillment.  This includes review and sign-off on Quality documentations and reconciliations.
  • Monitors inventory, lot numbers, expirations dates, and checks orders in fulfillment areas to assure accuracy.
  • Conducts and records the results of on-line inspections of packaging lines.
  • Conducts and records the results of on-line inspections of materials printed or produced in-house.
  • Maintain QA metrics database of non-conformances in Assembly, Print, and Inbound products.
  • Reviews and maintains all quality control paperwork involved with incoming inspections and inspection log.
  • Inspect inbound materials in accordance with ANSI/ASQC Z1.4 standards.
  • Monitor portable temperature recording equipment and change charts on a weekly basis.
  • Train on and maintain knowledge of Quality Assurance and applicable Knipper SOP’s.
  • Train on and maintain knowledge of client SOP’s where applicable.
  • Review and maintain all Work Orders generated by Operations.
  • Review and maintain all Wave Reports generated by Operations or Warehouse
  • Escort vendors for pest control, scale calibration and environmental monitoring.
  • Perform responsibilities in all Knipper facilities. 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

·        Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

·        Ability to compute rate, ratio and percent.

·        Working knowledge of current Good Manufacturing Practices.

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

  • Frequently required to stand or sit.
  • Frequently required to stoop, kneel, or crouch.
  • Frequently required to reach with hands and arms.
  • Frequently lift and/or move objects up to 20 pounds.
  • Occasionally lift and/or move objects up to 35 pounds.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

Education/Training:  High School Education or general education degree minimum.  Three months prior QA experience.

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Pick Pack Operator - Charlestown, IN.

Job Description:

POSITION SUMMARY:

As directed by the Warehouse Management System (WMS); manually pick, pack, process, and ship containers (consisting of various materials and products).

 

KEY RESPONSIBILITIES:

  • Maintains a safe work environment at all times.  Reports any unsafe issues to Supervisor immediately.
  • Focus on quality and accuracy as part of the company wide goal: Quality First
  • Display: Caring, Honesty, Accountability, Respect, and Trust (CHART).
  • Maintains a clean work environment at all times in accordance with sanitation standard operating procedures.  Reports any sanitation issues to Supervisor immediately.
  • Participate in user training that is led by qualified staff members that will include but is not limited to: hands on the job training, WMS navigation, and Standard Operating Procedures (SOP) training. Said trainings are documented accordingly.
  • Able to work in various temperature ranges such as freezers, refrigerated, and ambient for extended periods of time.   
  • As directed by the WMS system; pick container/s according to client specifications.
  • Steps are initiated by way of RF scanning, pick to light technologies, or as noted in work orders. Visual verifications of item numbers, lot numbers, pick locations, and quantities are expected by the associates as part of daily processes.
  • Simultaneously pick & begin packing container/s to prepare them for shipping
  • Add packing materials to prepare container/s for final shipping process.
  • Ship packages using various steps within the designated system.
  • Verifies inventory levels in locations by performing cycle count processes in the WMS.
  • Along with WMS functions; other software applications such as UPS, FedEx, USPS, and shipment End of Day processes will be used daily.
  • Operate equipment including, but not limited to; RF scanners, pick to light technologies, carton sealers, scales, postage machines, and computer stations.
  • Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  • Expected to assist with the training of new employees.
  • Perform other assigned tasks as directed by management.

 

The above duties are meant to be representative of the position and not all-inclusive.

 

Openings: 1


Requirements:

KNOWLEDGE, SKILLS & ABILITIES:

General knowledge of RF equipment

General warehouse or distribution skills

Use of job specific machinery and equipment

Basic mathematical skills (counting, adding, multiplying)

Basic computer skills

 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is:

Frequently required to stand or sit

Frequently required to stoop, kneel, or crouch

Frequently required to reach with hands and arms

Frequently expected to work in refrigerated conditions

Frequently lift and/or move objects up to 35 pounds

Occasionally lift and/or move objects up to 60 pounds 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education:

High School Education.

 

Business Experience:  One year related experience or training; or equivalent combination of education and experience.

 

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